All over good but, restaurant food is not very nice and have not get the room which i booked online . I have payed for balcony room which have a sea view as well but ended up staying in a normal delux room. Washroom doesnât have good supply of water.
Disappointed with the pool , dirty, no cups available for water, locks broken on doors . Floor slimmy.
Room ok but dusty at the bottom of the tea station, fan not working in bathroom,
Breakfast was terrible, orange juice was really watery and tasteless , plates too hot and no serviettes provided to hold , cereals were ok , no pastries very poor selection for the price , bread was cheap and soggy and when toasted burnt...yuk ! Too much pepper on the tomatoes , baked beans cheap and nasty , sausages were nice, bacon horrible and cooked in clumps so some were under cooked and some extremely crispy and salty.
For the price of £17 a head , I think the breakfast was 1/5. lady staff member was very nice, polite and helpful 5/5.
Sorry to say but we won't be back ð
We were staying here for 2 nights because of its proximity to Brands Hatch circuit.  The room was very clean but very cold on arrival.  However, luckily, we discovered a heater in the wardrobe.  The dining experience was not goodâŠ.the menu is very sparse and the service was very poor.  They only had one very sweet roseâ wine available and we had to go to the bar to buy it as we couldnât locate anyone to serve us.  On Friday evening, they seemed to only have one waitress on duty and the hotel was full.  When the bill arrived, after perusing it, we discovered that they had added a service charge to it which we did not pay.  Whilst checking the bill later, we discovered that they had added an extra glass of wine to it, which we didnât have.  This is not a cheap hotel but the restaurant/service does not match their aspirations.  We only stay here because of its location and would willingly stay elsewhere if there was a hotel available.
All fine. They put up a banner and balloons for a birthday.
 Only neg is if youâre staying in a room to the left of the hotel then you have to walk through reception to get to the wellness centre which isnât very nice when in slippers and robes.
Lovely hotel, stayed for a long weekend and used the spa facilities - they gave us a free upgrade which was a nice touch! Beautiful grounds, restaurant was lovely and only a short scenic walk to the town
Only critique was the pool was quite small without much seating available and the sauna was male or female only - but the rest of the stay and amenities more than made up for it!
Also recommend the afternoon tea :)
We booked this hotel for location and spa.
The hotel was lovely but the spa was dirty and lacking in spa experience facilities. I feel this should be sold as a hotel with a pool.
Disappointing spa experience for a 4* hotel and feel like this hotel has miss advertised the facilities.
The shutter to the spa was down before 6pm on Valentineâs day.
At check in we were told that you will get towels and robes at the spa and last entry to the spa was 8:30pm.
When we arrived at the spa area reception we were only given a towel and told robes are only for guests on a spa package, contradiction to what we were told at checking in at the hotel.
The pool area and changing rooms was very dirty. The pool side showers were out of order and looked like they had been for a while.
The area where the jacuzzi used to be had been boarded up and looked like itâs had been for a long time.
The pool was cold and also dirty.
Clean and tidy, convenient transportation, affordable, clean and tidy, convenient transportation, affordable, clean and tidy, convenient transportation, affordable, very good.
A very good experience, receptionist was helpful on check-in, room was clean with a good view, and the breakfast buffet was fine. Starbucks coffee also served in the bar area, for drinking in or taking away.
I did not use the health centre but looked reasonably good.
Quiet, clean and efficient - would use again.
Very close to Rochester Castle, the price is reasonable. Breakfast is just English breakfast, ordinary prime number. There is a small swimming pool and sauna. There is no massage pool
The perfect location and food in the restaurant is also good. If you plan to check-in after 10-11 PM, I would suggest having dinner before going.
Very Good
126 reviews
8.5/10
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Very Good
GGuest UserAll over good but, restaurant food is not very nice and have not get the room which i booked online . I have payed for balcony room which have a sea view as well but ended up staying in a normal delux room. Washroom doesnât have good supply of water.
AAshishRanjanThe perfect location and food in the restaurant is also good. If you plan to check-in after 10-11 PM, I would suggest having dinner before going.
GGuest UserAll fine. They put up a banner and balloons for a birthday.
 Only neg is if youâre staying in a room to the left of the hotel then you have to walk through reception to get to the wellness centre which isnât very nice when in slippers and robes.
GGuest UserWe were staying here for 2 nights because of its proximity to Brands Hatch circuit.  The room was very clean but very cold on arrival.  However, luckily, we discovered a heater in the wardrobe.  The dining experience was not goodâŠ.the menu is very sparse and the service was very poor.  They only had one very sweet roseâ wine available and we had to go to the bar to buy it as we couldnât locate anyone to serve us.  On Friday evening, they seemed to only have one waitress on duty and the hotel was full.  When the bill arrived, after perusing it, we discovered that they had added a service charge to it which we did not pay.  Whilst checking the bill later, we discovered that they had added an extra glass of wine to it, which we didnât have.  This is not a cheap hotel but the restaurant/service does not match their aspirations.  We only stay here because of its location and would willingly stay elsewhere if there was a hotel available.
GGuest UserWe booked this hotel for location and spa.
The hotel was lovely but the spa was dirty and lacking in spa experience facilities. I feel this should be sold as a hotel with a pool.
Disappointing spa experience for a 4* hotel and feel like this hotel has miss advertised the facilities.
The shutter to the spa was down before 6pm on Valentineâs day.
At check in we were told that you will get towels and robes at the spa and last entry to the spa was 8:30pm.
When we arrived at the spa area reception we were only given a towel and told robes are only for guests on a spa package, contradiction to what we were told at checking in at the hotel.
The pool area and changing rooms was very dirty. The pool side showers were out of order and looked like they had been for a while.
The area where the jacuzzi used to be had been boarded up and looked like itâs had been for a long time.
The pool was cold and also dirty.
AAllanChecking in at reception was quick & easy. The room was spacious with a large king-size bed which was comfy and the room was toasty. Good value, would recommend and stay again.
GGuest UserLovely hotel, stayed for a long weekend and used the spa facilities - they gave us a free upgrade which was a nice touch! Beautiful grounds, restaurant was lovely and only a short scenic walk to the town
Only critique was the pool was quite small without much seating available and the sauna was male or female only - but the rest of the stay and amenities more than made up for it!
Also recommend the afternoon tea :)
Mmum and daughterDisappointed with the pool , dirty, no cups available for water, locks broken on doors . Floor slimmy.
Room ok but dusty at the bottom of the tea station, fan not working in bathroom,
Breakfast was terrible, orange juice was really watery and tasteless , plates too hot and no serviettes provided to hold , cereals were ok , no pastries very poor selection for the price , bread was cheap and soggy and when toasted burnt...yuk ! Too much pepper on the tomatoes , baked beans cheap and nasty , sausages were nice, bacon horrible and cooked in clumps so some were under cooked and some extremely crispy and salty.
For the price of £17 a head , I think the breakfast was 1/5. lady staff member was very nice, polite and helpful 5/5.
Sorry to say but we won't be back ð
GGuest UserLodges in nice wooded setting. Peaceful and despite the trees still had the sun shining thru. Was there at a warm spell no fans or any other cooling devices so lucky we had our own. Also there didnât seem to be a phone to call reception but otherwise well equipped lodge and plan to stay a bit longer next time to fully enjoy the location and lodge.
GGuest UserGood service and staff very friendly. Facilities very tired though. No hooks in bedroom or bathroom. Bed too soft. But reasonable price and bar/food good.
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