Cold room and bathroom after check-in. The taps were set to the lowest possible setting. The bathroom stank of sewage. Breakfasts were very tasty, service was nice. The first elevator was out of order, the second elevator had a broken display and it was impossible to read which floor you were already on. I probably won't be back.
Overall, while the location and cleanliness are good, poor service, maintenance neglect, and unfair treatment made our stay disappointing.
The staff were very unhelpful and dismissive with maintenance issues. The shower head holder was broken and never fixed, and on our last morning the A/C stopped working with no resolution and follow-up. Our room faced the inner courtyard and the window couldn’t be opened, making it uncomfortably warm which we had to leave the door open until checkout.
We also experienced discriminatory behavior: when we requested a higher floor at check-in, we were told it was unavailable, yet a Caucasian traveler who checked in afterward received the same request.
Hotel ładny, ale pod kątem wystroju pozostał w poprzednim stuleciu, wymagany byłby remont. Obsługa niezwykle miła i pomocna. Kuchnia otwarta do późna, jest smacznie. Dostępny jest parking oraz woda pitna do karafki uzupełniana samodzielnie w hallu na piętrze przy windach, jako fajne ekologiczne rozwiązanie problemu butelkowanych porcji.
The hotel is about a 10 min walk from Wroclaw train station, and also about a 10 minute walk to the old town square where the Christmas market was. Perfectly situated I must say. The room was well maintained, and I really appreciated the wall in the bathroom that was heated (warm towel and clothes after shower in winter = bliss). The staff were all very friendly and helpful, sharing with us the map of the attractions and also bringing to our attention all shops would be closed on Sundays l. We had the most enjoyable stay here.
Mövenpick Resort & Spa Karpacz is a real pearl among mountain hotels. Located in the picturesque surroundings of the Karkonos, it combines luxury with the proximity of nature. The rooms are spacious, elegantly decorated and very comfortable, and the spa zone with swimming pools and saunas guarantees full relaxation.
The restaurant – is delicious, prepared with the highest care and fresh ingredients. The unique culinary attraction is the help of sommelier, which with great commitment advises perfect wines for food, making dinner an unforgettable experience.
Hotel service is extremely friendly and professional, and the atmosphere is full of peace and elegance.
It is a nice place with a nice view. You can see that the rooms are very well exploited when on one side of the rooms are quite new, however, it is already destroyed. The broken shower probably didn't hold such a movement :) There was no elevator and no access to the cage for the carriages - with the yearly child it was a kind of obstacle. In general, I can fly this object, but it has its mankaments.
I rate my stay at the Radisson Blu Hotel in Wrocław very positively. The hotel has an excellent location in the city center, right next to the Old Market Square and close to major tourist attractions, making it a great base for both tourists and business travelers. The rooms are spacious, clean, and well-appointed, and the beds are exceptionally comfortable. The hotel staff is polite, professional, and always willing to help. Breakfast deserves special mention – a very wide selection of dishes, fresh products, and a high standard of service. The hotel also offers amenities such as a fitness center and fast Wi-Fi, which further enhance the comfort of your stay. Minor downsides include the rather high prices – especially for parking and some additional services – and some rooms could use a bit of a refresh. Overall, however, the Radisson Blu Wrocław is a highly recommended place: elegant, well-organized, and offering a high standard, perfect for both a short trip and a longer stay in the city.
Good hotel with a large room.
Service could be improved, friendliness, and at the reception, you're not allowed to ask questions; the answer is that you can look online, etc.
We're used to it differently from other 5-star hotels.
Great
91 reviews
9.2/10
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9.2/10
Great
GGuest UserOverall, while the location and cleanliness are good, poor service, maintenance neglect, and unfair treatment made our stay disappointing.
The staff were very unhelpful and dismissive with maintenance issues. The shower head holder was broken and never fixed, and on our last morning the A/C stopped working with no resolution and follow-up. Our room faced the inner courtyard and the window couldn’t be opened, making it uncomfortably warm which we had to leave the door open until checkout.
We also experienced discriminatory behavior: when we requested a higher floor at check-in, we were told it was unavailable, yet a Caucasian traveler who checked in afterward received the same request.
GGuest UserGood hotel with a large room.
Service could be improved, friendliness, and at the reception, you're not allowed to ask questions; the answer is that you can look online, etc.
We're used to it differently from other 5-star hotels.
Rrach_tThe hotel is about a 10 min walk from Wroclaw train station, and also about a 10 minute walk to the old town square where the Christmas market was. Perfectly situated I must say. The room was well maintained, and I really appreciated the wall in the bathroom that was heated (warm towel and clothes after shower in winter = bliss). The staff were all very friendly and helpful, sharing with us the map of the attractions and also bringing to our attention all shops would be closed on Sundays l. We had the most enjoyable stay here.
GGuest UserThe stay was absolutely fantastic. The breakfast is superb and has a lot of variety. The spa and the gym are on the smaller side, but both facilities offer everything you need. What I loved especially was the location close to the cathedral and how quiet it was for such a central location.
AAliaskianSpent six nights - only good impressions and absolutely nothing to complain about. Good location, very modern hotel. My room was spacious, very quiet, good bedding. Room service was excellent. Amazing breakfast.
GGuest UserGreat hotel, clean room and nice shower, coffee dispenser, comfortable bed and pillows and a really nice view of the river.
Very close proximity to the town, just 5-6 min walk in a quiet place.
Negatives are they need a deposit of 500 PLN, a bit too much and the area around is a bit deteriorated or there are road works around.
GGuest UserCold room and bathroom after check-in. The taps were set to the lowest possible setting. The bathroom stank of sewage. Breakfasts were very tasty, service was nice. The first elevator was out of order, the second elevator had a broken display and it was impossible to read which floor you were already on. I probably won't be back.
EeM.MHotel ładny, ale pod kątem wystroju pozostał w poprzednim stuleciu, wymagany byłby remont. Obsługa niezwykle miła i pomocna. Kuchnia otwarta do późna, jest smacznie. Dostępny jest parking oraz woda pitna do karafki uzupełniana samodzielnie w hallu na piętrze przy windach, jako fajne ekologiczne rozwiązanie problemu butelkowanych porcji.
GGuest UserLeider waren kein deutschen Übersetzungen bei Speisekarten oder anderen Hinweisen vorhanden!
Die Sportgeräte waren teilweise defekt und nich richtig nutzbar.
Ansonsten hat uns alles sehr gut gefallen!
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