Hotels With Spa in Surrey, United Kingdom

I specifically booked a night at the Sofitel Gatwick because it included 'Meet and Greet' parking with Maple Parking. Had they not included this I would have still stayed but made other arrangments for my car. I arrived at the Maple Parking Meet and Greet and parked the car. Took my keys over to the attendant and signed in. I then asked if they could give me 20 minutes to check in to the hotel, change clothes and bring a bag back to the car. We didnt want to bring a bag of unclean clothes on holiday with us. Here's where things went downhill faster than Gwynth Paltrow on ski's. The attendant, a tall bloke with a mid-european accent shouted at me 'No, do you know you are at an airport'. He actually shouted this. Shouted. To a customer. Take a minute to breathe that in. Fortunatly I knew I was at an airport, having driven 4 hours to get there. To hear that I was at an airport was no surprise, to be shouted at by a car park attendant was. I explained that I didnt want to take a case of unclean clothes on holiday with me. His response to that was 'we are extremly busy and your car will be removed immediately'. I asked if the hotel would hold the bag and he replied 'No they will not hold your stupid bag'. Here's where I should have murdered him with his Maple Meet and Greet Staff lanyard, but I did not. I asked for my keys back to be told once again in an truely agresive manner 'if you take your keys I will close the entry and you can't come back'. I took the keys and left. I then had to park at Gatawick Long stay for an additional £150. We finally checked into the hotel, explained the situation. The checkin lady (Alessia?) apologised and gave us two tokens for a free drink at the bar. They also kept our bag for us. Is this the fault of Sofitel Gatwick? I think it is. They decided to partner with a company that treats people appalingly. So they've got to accept responsibility for that. Please share this review, If I saw something like this I would have chose another car park or another hotel. Other people should be warned.

It is great and highly recommend. Our flight arrived early at 7am. Though no luggage storage service due to airport security, hotel staff provided us a nice waiting area n allowed us to early check in when room available at 12:15pm. The front desk staff were polite and helpful, especially Ms Magdalena who was really helpful and made effort to let our stay more smooth and wonderful 😘🥰👍👏 Excellent location to connect Gatwick Airport North Terminal. Just only one corridor to connect which take less than a minute. Great breakfast from 4-10am for convenience of early flight travelers. Airport has store luggages service which costs 7.5 pound/luggage for the first 3 hours.

Booked via Holiday Extras for this hotel as we needed a place close to the airport to park our car and stay overnight for our earlier morning flight to Spain. Welcome on arrival first class. Everything was explained clearly and with a smile. Our request for an early morning call noted and carried out on time. Bit of a rush leaving as we tried to catch the shuttle but again staff dealt very quickly with everything and enabled us to catch the shuttle. On arrival back at the hotel after our holiday, again staff on reception very very efficient polite and informative. Room was lovely, clean and had everything we needed. We will definitely be back. A perfect stay! Thank you.

Dinner for two was lovely, stayed overnight with dinner and brew included. Elisa who served was fantastic, made us feel very welcome and couldn’t have been more accommodating, the extra effort made the evening very enjoyable. If we are in the area again we will definitely come back.

It looks like a historic hotel. It is very close to the highway. It takes about 5 minutes to drive to the center of the community. There are supermarkets, restaurants, pharmacies, and department stores. The service staff is friendly and the surrounding environment is beautiful. I saw it from the window yesterday morning A cute wild rabbit with a very good ecological environment

Pros: - Brilliant service on arrival. - Free room upgrade - excellent room- very clean! - IHG members prize of a free glass of Prosecco - Free treats for the room - Lovely grounds for a nature walk, with deer roaming the site - Breakfast and dinner at the Tudor restaurant was impeccable. Fantastic service and delicious food. Cons: - The swimming pool and jacuzzi are too cold. - The sauna and steam room are quite small and very basic. -The reception of the pool/spa is untidy and cluttered and the service is poor in this area which is unlike the rest of the hotel. - We messaged asking for room service (fresh milk and some ice) and sadly this did not arrive. Overall: would recommend if your priority is the hotel, food and grounds but it is not for you f if you are looking for a pool/spa visit.

Located in the center of Guildford, it is good in all respects. Convenient transportation, convenient catering industry, 10 minutes walk to high street, shopping is very convenient.

We chose the Mandalay as it was very convenient. We booked in early and our luggage was taken to our room, which with hindsight we should have inspected When we returned that evening we were told the restaurant was shut. Not a big deal. However when we found our room I was appalled at the size and position. It was a dungeon (with no Aircon!). No window to open, no view at all, the bathroom was so small that the shower door wouldn't open fully, just one bedside table as the room was so small .All in all very disappointing. Our room has to have been the worst available room in the hotel in spite of our booking in advance and early arrival. On checkout the next morning I told reception that I was unhappy, he took notes, and promised that someone would contact me. 2 weeks later no one has! I emailed the hotel and their obtuse response has been most unhelpful For the price charged it's completely unacceptable

The conference facilities and rooms are very nice. The breakfast was gorgeous. Special mentions to Laura who was our concierge for my meeting on Thu 18th Oct and then happened to also serve me breakfast on Fri morning. What a fantastic individual, very attentive and friendly. Laura took the time to ask questions, have some chatter and see to our every need. Please pass on team Hable’s thanks!

Lovely Hotel, clean and well run. All the staff were very helpful , all looked happy with whatever they were doing. The room was very clean and modern, very happy with this. The only thing I would mention as a negative is there is no lift (we were on the top floor, my husband has a bad hip so found it hard to climb stairs, we could have asked for a different room but as it was only 2 nights we did not bother) . If stairs are a problem ask which room you are in. The food in the restaurant was 5 star. We would definitely stay here again.

I specifically booked a night at the Sofitel Gatwick because it included 'Meet and Greet' parking with Maple Parking. Had they not included this I would have still stayed but made other arrangments for my car. I arrived at the Maple Parking Meet and Greet and parked the car. Took my keys over to the attendant and signed in. I then asked if they could give me 20 minutes to check in to the hotel, change clothes and bring a bag back to the car. We didnt want to bring a bag of unclean clothes on holiday with us. Here's where things went downhill faster than Gwynth Paltrow on ski's. The attendant, a tall bloke with a mid-european accent shouted at me 'No, do you know you are at an airport'. He actually shouted this. Shouted. To a customer. Take a minute to breathe that in. Fortunatly I knew I was at an airport, having driven 4 hours to get there. To hear that I was at an airport was no surprise, to be shouted at by a car park attendant was. I explained that I didnt want to take a case of unclean clothes on holiday with me. His response to that was 'we are extremly busy and your car will be removed immediately'. I asked if the hotel would hold the bag and he replied 'No they will not hold your stupid bag'. Here's where I should have murdered him with his Maple Meet and Greet Staff lanyard, but I did not. I asked for my keys back to be told once again in an truely agresive manner 'if you take your keys I will close the entry and you can't come back'. I took the keys and left. I then had to park at Gatawick Long stay for an additional £150. We finally checked into the hotel, explained the situation. The checkin lady (Alessia?) apologised and gave us two tokens for a free drink at the bar. They also kept our bag for us. Is this the fault of Sofitel Gatwick? I think it is. They decided to partner with a company that treats people appalingly. So they've got to accept responsibility for that. Please share this review, If I saw something like this I would have chose another car park or another hotel. Other people should be warned.

It is great and highly recommend. Our flight arrived early at 7am. Though no luggage storage service due to airport security, hotel staff provided us a nice waiting area n allowed us to early check in when room available at 12:15pm. The front desk staff were polite and helpful, especially Ms Magdalena who was really helpful and made effort to let our stay more smooth and wonderful 😘🥰👍👏 Excellent location to connect Gatwick Airport North Terminal. Just only one corridor to connect which take less than a minute. Great breakfast from 4-10am for convenience of early flight travelers. Airport has store luggages service which costs 7.5 pound/luggage for the first 3 hours.

Booked via Holiday Extras for this hotel as we needed a place close to the airport to park our car and stay overnight for our earlier morning flight to Spain. Welcome on arrival first class. Everything was explained clearly and with a smile. Our request for an early morning call noted and carried out on time. Bit of a rush leaving as we tried to catch the shuttle but again staff dealt very quickly with everything and enabled us to catch the shuttle. On arrival back at the hotel after our holiday, again staff on reception very very efficient polite and informative. Room was lovely, clean and had everything we needed. We will definitely be back. A perfect stay! Thank you.

I arrived very late because my flight was delayed but the host was extremely accommodating and welcoming even at 2:30am! The room was extremely clean and very close to the airport. Great breakfast in the morning and for the price I couldn’t have asked for more!

Dinner for two was lovely, stayed overnight with dinner and brew included. Elisa who served was fantastic, made us feel very welcome and couldn’t have been more accommodating, the extra effort made the evening very enjoyable. If we are in the area again we will definitely come back.

Located in the center of Guildford, it is good in all respects. Convenient transportation, convenient catering industry, 10 minutes walk to high street, shopping is very convenient.

We chose the Mandalay as it was very convenient. We booked in early and our luggage was taken to our room, which with hindsight we should have inspected When we returned that evening we were told the restaurant was shut. Not a big deal. However when we found our room I was appalled at the size and position. It was a dungeon (with no Aircon!). No window to open, no view at all, the bathroom was so small that the shower door wouldn't open fully, just one bedside table as the room was so small .All in all very disappointing. Our room has to have been the worst available room in the hotel in spite of our booking in advance and early arrival. On checkout the next morning I told reception that I was unhappy, he took notes, and promised that someone would contact me. 2 weeks later no one has! I emailed the hotel and their obtuse response has been most unhelpful For the price charged it's completely unacceptable

we have stayed at this hotel a few years ago but it has recently been refurbished, some odd choices of decor! Our room was very nice and the addition of bottles of water was a nice touch. There were no tissues in the room and the towels were a strange choice, they needed to be bigger and i always like white, fluffy towels at hotels and these were grey and not fluffy. The buffet at breakfast was ample but the addition of some fresh fruit and pastries would be good. Dinner was good but the service was very slow and they were obviously busy and understaffed, which i know is a problem in hospitality at the moment. the staff were all very helpful, although the taxi booked for us had a minimum charge of £20 and we were going on a 5 minute trip, I would have been grateful for this information.

It looks like a historic hotel. It is very close to the highway. It takes about 5 minutes to drive to the center of the community. There are supermarkets, restaurants, pharmacies, and department stores. The service staff is friendly and the surrounding environment is beautiful. I saw it from the window yesterday morning A cute wild rabbit with a very good ecological environment