I booked this Hong Kong and Macau trip for my parents. At 70 years old, I was a bit worried about them traveling alone, but the Hong Kong and Macau tour felt quite reliable. The flight from Beijing was quick, and I did a lot of research beforehand. The hotel staff were incredibly warm and helpful. The entire trip was perfect; they saw everything they wanted to see. 11 days in Hong Kong and Macau was more than enough!
The lady who handled our check-in was incredibly meticulous and patient, and the bedding in the room was exceptionally comfortable – those were the two best things. I was traveling with my mother, and they happily switched us from a king room to a twin room, which we appreciated. The area around the hotel is very picturesque for photos. For shopping, it's not as extensive as the Londoner. We went primarily for the Eiffel Tower and booked a lunch set menu at La Chine. After our meal, we were able to use our receipt to get free access to the top observation deck of the Eiffel Tower, which was a lovely bonus and fulfilled a little wish of ours!
This time, I brought my child to Macau, mainly to enjoy the water activities. After comparing several water parks, I finally chose Studio City Water Park. Here's my overall experience:
4⭐: Quite satisfied.
1⭐: Deducted for the buffet breakfast and the strange noise in the room at night.
Room Type: Celebrity Tower Classic King Room. It was clean and hygienic, but at night, I kept hearing a sound similar to 'cracking glass' while trying to sleep. I'm not sure what caused it.
Breakfast: Average. For someone like me who usually prefers stronger flavors, it was a bit too salty overall. The high chair for my baby was also dirty, with dried noodles left by the previous user still on it.
Pools: The outdoor pool is free, but the indoor one requires a fee (you can ask the hotel staff for details).
Water Park: Divided into outdoor and indoor sections. The outdoor area offers a lazy river and occasional foam, which my child loved and had a great time with. There aren't many attractions for very young children in the indoor section.
Ferris Wheel: Since my hotel booking included tickets for the Ferris wheel, I took my child to experience it. There were very few people, so no waiting in line. The ride lasted 15 minutes. The ticket prices for the 'themed' cabins and standard cabins are different. Personally, I think the standard cabin is sufficient, as the main point is to enjoy the view (if money is no object, feel free to choose the themed one).
Other: The hotel also has occasional performances and a wide variety of dining options. If you have time, it's worth exploring! 😊
Stayed at this hotel 12 years ago, and decided to revisit. I'm impressed by how well the rooms have been renovated and maintained; it's still a great choice. The location is also very convenient, just a short walk to Rua da Cunha. Plus, there's a Haidilao hotpot on the first floor, and the third floor has a good selection of brands, including Pop Mart, which even carries items that are sold out in mainland China.
We stayed in the Starlight Pavilion, which had one double bed and two single beds – plenty of space for four people. The bay window offered a great view directly facing the Grand Lisboa Hotel. The bathroom on the first floor only had a bathtub, so we had to go upstairs to the second floor to shower. The stairs from the first to the second floor were very steep, and the slippers were quite slippery, making it easy to fall. It's something to be careful about if you're traveling with children or the elderly. We accidentally broke a glass cup in the bathroom and were charged 50 MOP from our deposit. The weirdest thing was that the TV on the second floor kept turning itself on in the middle of the night. At first, I thought someone accidentally hit the power button, but after it happened three times in a row, I realized it wasn't. I had to unplug the TV to stop it from turning on. I found this quite **frustrating**. I mentioned it to the front desk, but they just said they'd pass on the feedback and nothing ever came of it.
I've stayed at the Sofitel on the Bund multiple times, mainly because of its excellent location. It's within walking distance to several attractions, and there are plenty of great restaurants and souvenir shops nearby. Plus, with multiple bus routes right outside, getting around is a breeze. Overall, it offers fantastic value for money.
The hotel staff across all departments were incredibly warm and proactive. They met all the requests I made when booking the hotel. The room was clean, quiet, and had a sea view. The hotel also has a pool, and there's a Cafe de Coral restaurant on the ground floor. It's a 30-minute walk to the Ruins of St. Paul's and just over 10 minutes to the Grand Lisboa, which is very convenient. I'll definitely choose to stay here again on my next visit to Macau.
This hotel is huge! They offer shuttle services to major attractions and the airport, which makes getting around super convenient. We arrived a bit past 1 PM, and the front desk was able to get us into a room early. Our room was spacious and beautiful, and the garden was absolutely delightful. The breakfast here is also excellent – I've had many hotel breakfasts, and this one really stands out (though I haven't tried any super high-end places). There's even a mall within the hotel with plenty of dining and shopping options, although it's so big my feet hurt from all the walking! It's also very close to the airport. I'd definitely come back if I get the chance.
After booking, I tried to contact the hotel multiple times without success; no one responded to my requests. Finally, Ctrip helped me communicate with the hotel the day before our trip. Initially, I was concerned about renovation smells in the Bond Tower and asked to be moved to the Banyan Tower. Ctrip informed me that as of April 2026, only the Bond Tower was open, which I accepted. Then, I requested to switch our king room to a twin room, and the hotel said it would cost an additional 90+ RMB, which I also agreed to. Many online reviews mention free room upgrades, but honestly, don't expect any of that anymore.
I had also mentioned it was our 10th wedding anniversary, and while they didn't upgrade our room, they did give us a small cake. However, it was clearly an oversight as it said 'Happy Birthday' – very perfunctory. Furthermore, during check-in, halfway through the process, a South Asian supervisor-like staff member suddenly came over and, with a disdainful look, told us we needed to pay extra. I was thinking, hadn't Ctrip already clarified this, and hadn't we agreed to pay? Why did she act as if we were unwilling to pay and deserved her contempt? This was the first time I'd ever had such an uncomfortable check-in experience in Macau.
The hotel's facilities and design are undeniably exquisite and beautiful. Although the room was small, the Bond Tower didn't have the strong renovation smell that some online reviews mentioned, which was a relief. The hotel also provided Eiffel Tower tickets, which was a pleasant surprise.
After returning to the room in the evening, I noticed there was no turndown service provided, nor was the room tidied up a second time. The service was a bit lacking. Also, there were no size options for children's bathrobes; my 130cm, 80-catty (approx. 40kg) son couldn't wear theirs. The service staff and front desk employees had poor English proficiency.
The only thing that truly impressed me was the heated swimming pool. Located on the 3rd floor, it offered great views, with comfortable loungers, lemon water, and towels readily available by the pool. The water temperature was a very comfortable 36 degrees Celsius, making it suitable for swimming even in winter, which was excellent.
Overall, you can stay at this hotel, but don't have high expectations for the service.
The hotel's exterior looks a bit dated, but the interior decor, both soft and hard furnishings, is very upscale. It's exceptionally clean, and the doorman proactively opened the door and helped with luggage. The staff were all very warm and attentive. The breakfast selection wasn't extensive, but for someone with simple needs like me, it was more than enough! The afternoon tea had a rich and exquisite variety. The restaurant staff were all incredibly enthusiastic and meticulous, promptly attending to every customer's needs and responding immediately. Overall, it's excellent value for money and highly suitable for bringing older family members. Recommended! 👍🏻👍🏻👍🏻
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LLengyu55After booking, I tried to contact the hotel multiple times without success; no one responded to my requests. Finally, Ctrip helped me communicate with the hotel the day before our trip. Initially, I was concerned about renovation smells in the Bond Tower and asked to be moved to the Banyan Tower. Ctrip informed me that as of April 2026, only the Bond Tower was open, which I accepted. Then, I requested to switch our king room to a twin room, and the hotel said it would cost an additional 90+ RMB, which I also agreed to. Many online reviews mention free room upgrades, but honestly, don't expect any of that anymore.
I had also mentioned it was our 10th wedding anniversary, and while they didn't upgrade our room, they did give us a small cake. However, it was clearly an oversight as it said 'Happy Birthday' – very perfunctory. Furthermore, during check-in, halfway through the process, a South Asian supervisor-like staff member suddenly came over and, with a disdainful look, told us we needed to pay extra. I was thinking, hadn't Ctrip already clarified this, and hadn't we agreed to pay? Why did she act as if we were unwilling to pay and deserved her contempt? This was the first time I'd ever had such an uncomfortable check-in experience in Macau.
The hotel's facilities and design are undeniably exquisite and beautiful. Although the room was small, the Bond Tower didn't have the strong renovation smell that some online reviews mentioned, which was a relief. The hotel also provided Eiffel Tower tickets, which was a pleasant surprise.
After returning to the room in the evening, I noticed there was no turndown service provided, nor was the room tidied up a second time. The service was a bit lacking. Also, there were no size options for children's bathrobes; my 130cm, 80-catty (approx. 40kg) son couldn't wear theirs. The service staff and front desk employees had poor English proficiency.
The only thing that truly impressed me was the heated swimming pool. Located on the 3rd floor, it offered great views, with comfortable loungers, lemon water, and towels readily available by the pool. The water temperature was a very comfortable 36 degrees Celsius, making it suitable for swimming even in winter, which was excellent.
Overall, you can stay at this hotel, but don't have high expectations for the service.
GGuest UserThe room size was just right, clean and hygienic, and the L'Occitane toiletries made it feel very luxurious. The only downside is the location, which is a bit out of the way. However, the price was good, so it's definitely worth recommending.
MMengmengda2024The hotel's location is fantastic! There's a bus stop right downstairs with direct routes to the airport, Taipa Ferry Terminal, various hotels in Taipa, and even the Macau Peninsula – super convenient. The room was spacious and very clean, and the bed was nice and soft, which was great for staying with a child. All the toiletries and slippers were provided for free. Plus, there's a whole street of great eateries just downstairs. It's a shame that Yang Zhi Jin Lao, a restaurant downstairs, was under renovation during my stay and I could only order takeout. All in all, this hotel offers excellent value for money and I highly recommend it.
Ppeggy7758Our room was on a higher floor, so it was pretty quiet with minimal noise. Overall, the room was clean, though the facilities were a bit dated. The main drawback was the air conditioning at night; it was very loud and constantly rattling. Everything else was generally acceptable.
When calling a taxi from the front desk, there were often issues with the line being busy. If you urgently need a car, it's best to check if someone is getting out of a taxi at the entrance, or head over to the taxi stand at Galaxy, or use their dedicated ride service.
The location isn't right next to Galaxy, but it's still quite close. We were able to walk to Rua da Cunha (Taipa Village) in the evening and back from there without any trouble. The Grand Hyatt Residences are right next door, as is the Inn Hotel Yacht.
GGuest UserThe lady who handled our check-in was incredibly meticulous and patient, and the bedding in the room was exceptionally comfortable – those were the two best things. I was traveling with my mother, and they happily switched us from a king room to a twin room, which we appreciated. The area around the hotel is very picturesque for photos. For shopping, it's not as extensive as the Londoner. We went primarily for the Eiffel Tower and booked a lunch set menu at La Chine. After our meal, we were able to use our receipt to get free access to the top observation deck of the Eiffel Tower, which was a lovely bonus and fulfilled a little wish of ours!
LLvlailvquThe facilities are a bit old, but the location is great. After clearing customs, I just followed the navigation and walked there. The room isn't big, but it has all the amenities, which is really good. To experience Macanese culture, I even went for dim sum early in the morning.
GGuest UserThis hotel is huge! They offer shuttle services to major attractions and the airport, which makes getting around super convenient. We arrived a bit past 1 PM, and the front desk was able to get us into a room early. Our room was spacious and beautiful, and the garden was absolutely delightful. The breakfast here is also excellent – I've had many hotel breakfasts, and this one really stands out (though I haven't tried any super high-end places). There's even a mall within the hotel with plenty of dining and shopping options, although it's so big my feet hurt from all the walking! It's also very close to the airport. I'd definitely come back if I get the chance.
JJiafeiaichiniangaoOh my goodness, this hotel is absolutely fantastic! The front desk staff are all incredibly nice and accommodating, always ready to help and very friendly towards children. They even give you hand cream before bed, and everything in the mini-bar except alcoholic drinks is complimentary – there are even instant noodles, which my kids loved! The semi-buffet breakfast is also wonderful. I've stayed at The Londoner and Four Seasons in Macau before, and this time I tried Morpheus and St. Regis. I have to say, I highly recommend The Londoner and Morpheus; I'll definitely choose these two again next time. Of course, I'd also like to try other hotels, haha. And a big shout-out to Yí Lóng Hè at Morpheus – the food is delicious, the service is excellent, and for my birthday, they even gave me longevity buns and a pen with the Yí Lóng Hè logo. This was the most comfortable stay! I do have one small suggestion though: it would be even better if the customized birthday room key card also included the birth date.
JJayJay1I booked a King Room with an ocean view. The room was spacious, spotless, and well-maintained. The minibar items were complimentary, except for the premium bottled water and wine (though no wine was provided in the room). A deposit of MOP 1,000 was required at check-in, which was fully refunded upon checkout. The hotel also offered free shuttle buses to major hotels and key departure points across Macau. The concierge, Charles, was particularly helpful in advising us on the correct shuttle bus number to reach our intended destination.
GGuest UserThe room was a 'Eiffel Tower View' room, perfect for watching the Tower's light show at night. It was very clean and looked exactly like the pictures. Getting here from Hengqin Port was easy; just take the light rail, and it's a short walk through the mall. There's a shuttle bus to City of Dreams, and it's convenient to walk around the area too. Downstairs, you'll find plenty of dining, shopping, and entertainment options for kids. There's even the popular Don Quijote supermarket nearby!
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