The hotel was located a 2 minute walk from the airport bus stop. It was also close to tram stops and a don quijote across the road. The room was a little small but we managed to make space for 2 large suitcases by moving things around. There is also a massage chair in the room which was a random nice touch. I really recommend the breakfast as there was an all fish option which is great if you're muslim and only eat halal. It gave us the opportunity to try something traditional that I would not have been able to before. Freshly made bonito flakes too! The hotel also has a luggage disposal service as my suitcase broke on the way there, it costed 3300 yen. It was a convenient, clean and safe stay :)
A truly distinguished experience. It feels like royalty once graced these halls. The reception staff exude the professionalism of the Imperial Hotel, and the hotel itself is luxurious and well-maintained. We chose it because of the shuttle bus from the bus terminal opposite JR Station, which made sightseeing very convenient. The onsen doesn't require reservations, and while photos aren't allowed inside, there's a designated viewing platform for pictures.
Areas for improvement: Housekeeping needs better training. The person who cleaned my room that day really needs to improve. The cleaning quality was equivalent to a 3-star hotel in China or below, the worst I've encountered in Japan, a shame given the excellent facilities. The housekeeping service was below a 2-star level in China. The water bottle in my room had clearly been used by the previous guest, with about two-thirds remaining, meaning it definitely hadn't been replaced. I always travel with my own sleeping bag and water, so I didn't want to bring it up with the front desk to avoid any awkwardness.
This hotel is genuinely good. Even though the service industry in Japan generally maintains high standards, you can still feel a real sense of sincerity here. When I first checked in, it felt a bit dated, especially the elevator. The doors closed really fast, so you had to keep pressing the 'open' button. Several Japanese guests, being polite and letting others go first, ended up getting caught by the closing doors. The elevator also juddered when stopping at floors. Inside the room, the air conditioning wasn't warm enough, and I felt cold since the temperature had dropped.
Following my usual practice, I gave the hotel some feedback and expressed my dissatisfaction. After a few exchanges, I found that they were very willing to resolve the issues. Specifically, on the second day of my stay, there was a mix-up with the travel agent, and my dinner reservation wasn't made. I had actually paid for dinner on both the second and third nights. When I approached the front desk about the problem, it was already past 5 PM, and I wanted to have dinner at 6 PM, so time was really tight. After some internal discussion, the hotel decided that since I had paid, they would figure out a way for me to have my meal, and then they would sort out the issue with the travel agent themselves later.
At the time, I was quite upset and worried that a last-minute dinner might be subpar, as Japanese hotel restaurants usually prepare set meals in advance based on the number of guests. I also contacted Ctrip. The initial customer service representative had a rather indifferent attitude, but then another representative stepped in who was much more willing to please the customer, even offering compensation in the form of points. Customers understand that customer service reps also have tough jobs, but they still need to provide that emotional support, which is just how the market works. I also realized that in such situations, to get a meal, I still had to fight for my rights with the hotel myself, but I accepted Ctrip's small gesture of compensation.
Later, when I went to the restaurant, I saw that a set meal had indeed been arranged for me. While it was a bit rushed and didn't have as much variety as other hotels, the portion size was generous, and the staff's service attitude was absolutely delightful. So, I didn't raise any more concerns.
Overall, the hotel staff were truly dedicated to providing good service. The aging facilities are just something that can't be helped, and it's already one of the most prestigious hotels in the area, hosting many annual company parties and coming-of-age ceremonies. Despite some negative news, Ctrip remains the most user-friendly app. I travel frequently and often switch between different apps, but I always find Ctrip to be the most convenient. I hope Ctrip's service quality doesn't decline during this economic downturn.
Good location,within walking distance to jet foil port to Yakushima. Not far from bus stop from Kagoshima airport.
Very nice service from Hotel staffs, we came early(10am) and left our bags at the hotel, at check in time (3pm) they’ve already brought all our bags to the room.
Standard size of Japanese hotel with all amenities you need.
Comfy bed.
This hotel, run by JR, boasts an unbeatable location right inside Kagoshima-Chuo Station. It's literally a one-minute walk from the Shinkansen exit. Kagoshima-Chuo is the central hub of Kagoshima and the southernmost Shinkansen station in Kyushu. You'll find Amu Plaza, Aeon Mall, and various trams and buses to different destinations nearby, making it the perfect place to stay. What truly stands out is the front desk, which consistently has four or five staff members on duty, giving the hotel a genuinely high-class feel.
I like this hotel. I've stayed here for 2 times. They provide a free transfer from and to Railway station and a city centre. Very good onsen with a scenic view on Sakurajima. You can also rent a bike here in the hotel for a reasonable price. Convenience store is right by the hotel.
The location was perfect, infront of the hotel there was a tram station and the jr station (kagoshima-chuo) is jus 10min walk away! On top of that, below the hotel there's Ramen shop , lawson and don quijote!
Hotel is walking distance from Shiroyama park where you can do a hike to have an elevated view of the Kagoshima city beneath it. it is also close to Tennmonkan that has wide food choices and shopping. The toiletries are available at the lobby for free use. Coin operated laundry is available but almost always occupied.
Upon checking in, guests are treated to stunning views of Sakurajima volcano and Kagoshima city right from their rooms. The hotel boasts an excellent location, nestled close to Shiroyama Park in a tranquil setting. The highlight is undoubtedly the rooftop onsen, offering direct views of Sakurajima—soaking in the hot spring while admiring the majestic volcano is an unforgettable experience. Breakfast offers a wide variety, and the service is meticulous and attentive. Whether for sightseeing or business trips, this hotel is a convenient and iconic top-tier choice in Kagoshima city.
The room is genuinely cozy, sparkling clean, and feels like a new apartment. It's about a 7-8 minute walk from Tenmonkan. The street downstairs is lined with nightclubs, so it's probably best not to return too late. There's a 7-Eleven downstairs and a local supermarket diagonally opposite, offering all sorts of fresh meat and vegetables. It was perfect for us to buy ingredients and use the room's kitchenware for a satisfying yakiniku or shabu-shabu meal. The local wagyu and kurobuta pork were incredibly fragrant and absolutely delicious! Check-in and check-out are fully self-service, which has its pros and cons. The advantage is the peace, quiet, and freedom it offers. However, the downside is that if it's raining and you need help calling a taxi, there's no staff member available to assist you. A taxi ride to Kagoshima-Chuo Station costs about 1000 yen. I would definitely choose to stay here again if I have the opportunity.
Very Good
97 reviews
8.9/10
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9.1/10
Great
ええりぽんI used this hotel for a short trip with my husband after work (we wanted to go to Kirishima Shrine)!
First, we were given a welcome drink of sweet potato shochu and tea, typical of Kagoshima, and everyone was having a good time. I also had some tea, and the staff were very polite and I felt that they were proud of the hotel. ^_^
First, we went to the family bath, and it was a very relaxing space where we could relax.
There was a coffee meal set, and I had never made my own coffee, but I was able to spend a relaxing time enjoying delicious coffee! The wonderful tools make it a picture. ♪
The large public bath was also okay. I went there thinking it would be just normal and clean, but it was very Japanese and stylish, and had a different atmosphere from the hotel's front desk and rooms, and it was very nice! There were several types of amenities to choose from, such as shampoo, and I thought, wow! I wanted to try this! I was happy.
My husband is tall. I wrote that in the comments section, and they prepared loungewear in a larger size for us, and we had a much more enjoyable time than we expected!
My husband doesn't go to hot springs very often, but
it was so good that I forced him to go, and he was so happy too! (*Ü*)♡
I'm really glad we were able to make some good memories♪
AAnonymous UserHotel is walking distance from Shiroyama park where you can do a hike to have an elevated view of the Kagoshima city beneath it. it is also close to Tennmonkan that has wide food choices and shopping. The toiletries are available at the lobby for free use. Coin operated laundry is available but almost always occupied.
SShalajiangfanqiejiangThe river view room has a beautiful scenery, with an extremely clear blue-green river outside the window. Breakfast and dinner are fresh local ingredients, mainly fish. There is a bus stop at the door: Ohara Town.
코코코토토Free coffee and detox water in the lobby on the 2nd floor
Free snacks and tea on the way to the public bath on the 2nd floor
1 large public bath, 1 open-air bath with ocean view
The room was sea view and the open view was nice
Breakfast was a Japanese meal served + rice, miso, egg, porridge, and seaweed that you can get when you go. Tea and drinks available
Very satisfied
Aa350ryomaThis hotel's location is super convenient, right in the heart of the Tenmonkan area, with the tram stop directly in front. It's walking distance to the bustling downtown and plenty of restaurants, so exploring and dining out was a breeze. The hotel and rooms felt new and clean, making for a very comfortable stay. The artificial carbonated hot spring in the public bath was fantastic for soothing away travel fatigue. I especially enjoyed the breakfast on the top floor, with amazing views of Sakurajima while savoring dishes made with local ingredients. The staff were also very attentive and polite. Overall, I'd say this is a highly satisfying hotel.
HHuifeideyuerbushanggouThe hotel offers a shuttle service, which makes getting around very convenient. Right outside the hotel, there's a tram stop that takes you to the pier, where you can catch a boat to Sakurajima for sightseeing. The hotel's breakfast is quite substantial, with plenty of fruit, and the golden kiwi was especially sweet. All the staff were attentive and thoughtful. The hotel also has a free gym, and right next door is a hot spring ♨️ where you can enjoy a full soak or a foot bath; the spa services, however, are paid. Overall, everything was excellent. I'll definitely stay here again on my next visit. I hope for friendship between China and Japan and world peace 🤝🏻
JJiuyangjunThis hotel, run by JR, boasts an unbeatable location right inside Kagoshima-Chuo Station. It's literally a one-minute walk from the Shinkansen exit. Kagoshima-Chuo is the central hub of Kagoshima and the southernmost Shinkansen station in Kyushu. You'll find Amu Plaza, Aeon Mall, and various trams and buses to different destinations nearby, making it the perfect place to stay. What truly stands out is the front desk, which consistently has four or five staff members on duty, giving the hotel a genuinely high-class feel.
CCasper WongHot spring hotel in an area renowned for its hot springs. I deliberately chose the Japanese tatami-style to experience more of the local culture. As you can see from the photos, the view from my room was really nice! I also like the fact that both dinner and breakfast were included, as there isn't much around. Very comfortable stay overall, but mind you - the smell of sulphur (possibly?) from the hot springs is always there!
GGuest UserThe hotel is right at the waterside and a new athletics park. The staff is extremely friendly and welcoming. The food is very nice although the restaurant is missing some character. For a 3 star hotel there is plenty of amenities. Also good parking right in front of the hotel. Visitors are mostly elderly Japanese, few tourists from abroad. At the breakfast start, which is 06:30, the buffet was pretty overwhelmed and a bit understaffed. Maybe the buffet should be more spreads over the room. I would def recommend the hot. Yes
ZZenon_The location was perfect, infront of the hotel there was a tram station and the jr station (kagoshima-chuo) is jus 10min walk away! On top of that, below the hotel there's Ramen shop , lawson and don quijote!
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