I really enjoyed my stay in this hotel and felt so comfortable that I stayed more in my room than visiting the city ! At my checkin the receptionist saw I am a cyclist and he immediately suggested that I leave my bike in the luggage area, without having to request, which is exceptional when you travel by bicycle. First impression are lasting impressions… thank you to housekeeping as well for their great attention to guest needs and to details.
This hotel is located on a hillside, offering views of Sakurajima volcano and a partial sea view. (I stayed for 4 nights, but they gave me a room on the lowest 6th floor. I had hoped to pay more for a better view, but from the 6th floor, you can barely see the sea. I noticed that higher floors with the same room type were occupied by locals, which is something I've encountered at other Japanese hotels as well. I usually stay at one hotel for a minimum of three to four days, sometimes even a week, but it seems I never receive any 'special treatment'. I hope Trip.com can address this.) The hotel's breakfast is incredibly rich and varied, which is rare for hotels of this caliber post-pandemic, and the ingredients are fresh. You don't even need to leave the hotel for anything – there's a convenience store, hot springs, massage services, a flower shop, restaurants, and a free shuttle bus to and from Kagoshima city center. Even taking a taxi to the aquarium or Sengan-en costs less than 2000 yen. Overall, it's a very comfortable, convenient, and versatile place to relax. I would choose this hotel again on my next trip to Kagoshima, even though the floor issue made me a bit unhappy 😠 (All photos are scenes from inside the hotel).
This hotel is genuinely good. Even though the service industry in Japan generally maintains high standards, you can still feel a real sense of sincerity here. When I first checked in, it felt a bit dated, especially the elevator. The doors closed really fast, so you had to keep pressing the 'open' button. Several Japanese guests, being polite and letting others go first, ended up getting caught by the closing doors. The elevator also juddered when stopping at floors. Inside the room, the air conditioning wasn't warm enough, and I felt cold since the temperature had dropped.
Following my usual practice, I gave the hotel some feedback and expressed my dissatisfaction. After a few exchanges, I found that they were very willing to resolve the issues. Specifically, on the second day of my stay, there was a mix-up with the travel agent, and my dinner reservation wasn't made. I had actually paid for dinner on both the second and third nights. When I approached the front desk about the problem, it was already past 5 PM, and I wanted to have dinner at 6 PM, so time was really tight. After some internal discussion, the hotel decided that since I had paid, they would figure out a way for me to have my meal, and then they would sort out the issue with the travel agent themselves later.
At the time, I was quite upset and worried that a last-minute dinner might be subpar, as Japanese hotel restaurants usually prepare set meals in advance based on the number of guests. I also contacted Ctrip. The initial customer service representative had a rather indifferent attitude, but then another representative stepped in who was much more willing to please the customer, even offering compensation in the form of points. Customers understand that customer service reps also have tough jobs, but they still need to provide that emotional support, which is just how the market works. I also realized that in such situations, to get a meal, I still had to fight for my rights with the hotel myself, but I accepted Ctrip's small gesture of compensation.
Later, when I went to the restaurant, I saw that a set meal had indeed been arranged for me. While it was a bit rushed and didn't have as much variety as other hotels, the portion size was generous, and the staff's service attitude was absolutely delightful. So, I didn't raise any more concerns.
Overall, the hotel staff were truly dedicated to providing good service. The aging facilities are just something that can't be helped, and it's already one of the most prestigious hotels in the area, hosting many annual company parties and coming-of-age ceremonies. Despite some negative news, Ctrip remains the most user-friendly app. I travel frequently and often switch between different apps, but I always find Ctrip to be the most convenient. I hope Ctrip's service quality doesn't decline during this economic downturn.
The hotel is excellent, with great service and comfortable, well-designed rooms. It's affordable and in a good location, with plenty of dining options nearby. Although the hotel is small, it has everything you need. It's a bit of a walk to Kagoshima-Chuo Station, but you can take the tram. Plus, there are lots of great places to eat right around the hotel.
Extremely satisfied with this hotel! It's super convenient, just a one-minute walk from the Shinkansen station. No need to drag your luggage far!
I booked a double room in the North Tower, which was perfect for one person, and the space was decent.
They replaced towels, slippers, and coffee daily.
My booking included breakfast, and you could choose between Japanese and Western options. The Japanese breakfast even had Kagoshima Kurobuta pork hotpot, which was so filling I didn't need to eat again, allowing me to try more things later!
I preferred the Western breakfast; the coffee was good, and the toast was delicious. I ended up having Western breakfast two days in a row, and they also offered takeaway coffee packets and waffles, which was a nice touch!
I'll definitely stay here again when I go to Kagoshima and will recommend it to my friends!
I like this hotel. I've stayed here for 2 times. They provide a free transfer from and to Railway station and a city centre. Very good onsen with a scenic view on Sakurajima. You can also rent a bike here in the hotel for a reasonable price. Convenience store is right by the hotel.
The location was perfect, infront of the hotel there was a tram station and the jr station (kagoshima-chuo) is jus 10min walk away! On top of that, below the hotel there's Ramen shop , lawson and don quijote!
We had an amazing stay at this hotel and honestly couldn’t have asked for a better experience. The value for money is outstanding—everything you get here easily exceeds the price. The rooms are spacious, comfortable, and very pleasant to stay in, making it a great place to relax after a long day.
The service was exceptional. The staff were always willing to help with anything we needed, no matter what it was, and they were consistently super kind, polite, and welcoming. You can really feel that they care about the guests.
The location is perfect, with a bus stop right outside the hotel, making it very easy to get anywhere in the city quickly and efficiently.
Overall, a fantastic stay—highly recommended!
The location is super convenient, with the airport shuttle bus stop right downstairs. From the hotel lobby, you can see Sakurajima volcano, which is constantly active, erupting smoke every evening. Definitely worth it!
The room is genuinely cozy, sparkling clean, and feels like a new apartment. It's about a 7-8 minute walk from Tenmonkan. The street downstairs is lined with nightclubs, so it's probably best not to return too late. There's a 7-Eleven downstairs and a local supermarket diagonally opposite, offering all sorts of fresh meat and vegetables. It was perfect for us to buy ingredients and use the room's kitchenware for a satisfying yakiniku or shabu-shabu meal. The local wagyu and kurobuta pork were incredibly fragrant and absolutely delicious! Check-in and check-out are fully self-service, which has its pros and cons. The advantage is the peace, quiet, and freedom it offers. However, the downside is that if it's raining and you need help calling a taxi, there's no staff member available to assist you. A taxi ride to Kagoshima-Chuo Station costs about 1000 yen. I would definitely choose to stay here again if I have the opportunity.
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9.2/10
Great
ええりぽんI used this hotel for a short trip with my husband after work (we wanted to go to Kirishima Shrine)!
First, we were given a welcome drink of sweet potato shochu and tea, typical of Kagoshima, and everyone was having a good time. I also had some tea, and the staff were very polite and I felt that they were proud of the hotel. ^_^
First, we went to the family bath, and it was a very relaxing space where we could relax.
There was a coffee meal set, and I had never made my own coffee, but I was able to spend a relaxing time enjoying delicious coffee! The wonderful tools make it a picture. ♪
The large public bath was also okay. I went there thinking it would be just normal and clean, but it was very Japanese and stylish, and had a different atmosphere from the hotel's front desk and rooms, and it was very nice! There were several types of amenities to choose from, such as shampoo, and I thought, wow! I wanted to try this! I was happy.
My husband is tall. I wrote that in the comments section, and they prepared loungewear in a larger size for us, and we had a much more enjoyable time than we expected!
My husband doesn't go to hot springs very often, but
it was so good that I forced him to go, and he was so happy too! (*Ü*)♡
I'm really glad we were able to make some good memories♪
GGuest UserWe had an amazing stay at this hotel and honestly couldn’t have asked for a better experience. The value for money is outstanding—everything you get here easily exceeds the price. The rooms are spacious, comfortable, and very pleasant to stay in, making it a great place to relax after a long day.
The service was exceptional. The staff were always willing to help with anything we needed, no matter what it was, and they were consistently super kind, polite, and welcoming. You can really feel that they care about the guests.
The location is perfect, with a bus stop right outside the hotel, making it very easy to get anywhere in the city quickly and efficiently.
Overall, a fantastic stay—highly recommended!
SShalajiangfanqiejiangThe river view room has a beautiful scenery, with an extremely clear blue-green river outside the window. Breakfast and dinner are fresh local ingredients, mainly fish. There is a bus stop at the door: Ohara Town.
GGuest UserSplendid sea view from a beautiful, large, bedroom.
2 beds instead of one big. This could have been better to me.
Service is excellent. People are nice, always trying to help, being resourceful on how you may handle your visit of the island. Top notch people.
The real ”could be better” thing to me is, the restaurant that close really early (8.30pm if my memory is good), does server only buffet for 80kY.
The buffet is of quality mixing Japanese, Chinese and Western styles of food. And also comes with nice desserts.
However, having the choice to get only one A la carte dish could be a real plus. I personally do not want to get a full buffet for every and each of my diners.
And if you do not have a car, finding another place to eat may become a challenge. There is nothing around at a walking distance except a supermarket.
The breakfast is definitely qualitative. And if you intend to move early for visiting, the hotel can prepare you a breakfast and a lunch box for no overcharge. Basic but good and appreciated.
To have another plus, they serves a local craft beer made with local cedar trees. Quite a good and interesting one.
코코코토토Free coffee and detox water in the lobby on the 2nd floor
Free snacks and tea on the way to the public bath on the 2nd floor
1 large public bath, 1 open-air bath with ocean view
The room was sea view and the open view was nice
Breakfast was a Japanese meal served + rice, miso, egg, porridge, and seaweed that you can get when you go. Tea and drinks available
Very satisfied
Aa350ryomaThis hotel's location is super convenient, right in the heart of the Tenmonkan area, with the tram stop directly in front. It's walking distance to the bustling downtown and plenty of restaurants, so exploring and dining out was a breeze. The hotel and rooms felt new and clean, making for a very comfortable stay. The artificial carbonated hot spring in the public bath was fantastic for soothing away travel fatigue. I especially enjoyed the breakfast on the top floor, with amazing views of Sakurajima while savoring dishes made with local ingredients. The staff were also very attentive and polite. Overall, I'd say this is a highly satisfying hotel.
TTuixiuyubeirenyuanI highly recommend this hotel when visiting Kagoshima – it's incredibly convenient! They have a delicious local pork hotpot right in the hotel (reservations recommended, portions are small). After dinner, you can head to the supermarket next door for a stroll and find a fantastic selection of strawberries. Afterwards, just pop up to the 5th floor for a relaxing hot spring bath.
There's a tram stop right outside the hotel, but for places like the aquarium and Sakurajima ferry terminal, it's a bit more convenient to take a taxi (around 1,000 yen, very close).
On the day we left, the sun finally came out, and we got to enjoy a beautiful view of Sakurajima right from our room!
SSifengyuanjiademaoxinxin㵘㵘Extremely satisfied with this hotel! It's super convenient, just a one-minute walk from the Shinkansen station. No need to drag your luggage far!
I booked a double room in the North Tower, which was perfect for one person, and the space was decent.
They replaced towels, slippers, and coffee daily.
My booking included breakfast, and you could choose between Japanese and Western options. The Japanese breakfast even had Kagoshima Kurobuta pork hotpot, which was so filling I didn't need to eat again, allowing me to try more things later!
I preferred the Western breakfast; the coffee was good, and the toast was delicious. I ended up having Western breakfast two days in a row, and they also offered takeaway coffee packets and waffles, which was a nice touch!
I'll definitely stay here again when I go to Kagoshima and will recommend it to my friends!
CCasper WongHot spring hotel in an area renowned for its hot springs. I deliberately chose the Japanese tatami-style to experience more of the local culture. As you can see from the photos, the view from my room was really nice! I also like the fact that both dinner and breakfast were included, as there isn't much around. Very comfortable stay overall, but mind you - the smell of sulphur (possibly?) from the hot springs is always there!
GGuest UserThe hotel is right at the waterside and a new athletics park. The staff is extremely friendly and welcoming. The food is very nice although the restaurant is missing some character. For a 3 star hotel there is plenty of amenities. Also good parking right in front of the hotel. Visitors are mostly elderly Japanese, few tourists from abroad. At the breakfast start, which is 06:30, the buffet was pretty overwhelmed and a bit understaffed. Maybe the buffet should be more spreads over the room. I would def recommend the hot. Yes
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