Trakai Hotels & Accommodations

Stayed here a night in early November, 2019. This was the last day of our trip in Lithuania, and we were hoping to enjoy seeing the castle and the lake in a smaller locale than the cities we had been in. Check in was fine, with the young man there helpful and prompt. His English is a bit limited, but speaks fluent Russian, which allowed my girlfriend to communicate well with him. We had the suite with hot tub. The main room was very large, with a huge bed and a view out to the lake. The bathroom was a bit small, but nicely appointed. Overall, the look of the room was quite attractive. The grounds are pretty as well, with a pier on the lake. It is around 15 minute walk to the island castle. We were told at the desk that buses run, but were later told at a restaurant down the road, that they do not run in the off season. We then had a late lunch at the restaurant, which is Georgian. The food and drinks were excellent, with great wines and beers from Georgia. And the fresh baked bread was wonderful. We also had breakfast the following day, which was equally good. We had requested the spa at 9 pm for 2 hours. However, we arrived back at the hotel early and I asked if we could have it at 8 pm instead, which the man there agreed and said he would turn the facilities on. I also asked if we could order drinks, and although he informed me that I could not get a bottle of wine, he could bring us a beer and glass of wine. So, a half hour or so later, we went down to the spa. And although the hammam and sauna were heated or heating up, the whirlpool tub never got above luke warm. And the plunge pool (cold, of course, as is the way they are) didn't have jets that worked, despite multiple pushes of the buttons. Also, we never received the drinks we ordered. So, it was passable, but hardly up to expectations, especially since it costs 50 euros for two hours. So, when our time was up, we decided to return to the room and try the hot tub. This is when we discovered there was no hot water at all. At this point, the front desk was closed, and I received no answer when calling the hotel, so I decided to wait until morning, hoping it would heat up. In the morning at 8 am, we went down to the spa, as we were told we could use it without a fee then, but the lights and facilities were all off. At this point we tried the shower in the room, and although there was tepid water, it only lasted a few minutes before going cold. So, my girlfriend attempted to use the showers in the spa, but this was also not hot. I tried calling the hotel numerous times, but did not receive an answer until 9 am, at which time we were told (by a different individual than the man at the desk) that we should have informed them we wanted the spa in the morning (this was not made clear to us), and that they would call a maintenance man to try to fix the hot water. This, of course, did us no good as we were checking out in under 2 hours. So, we went for breakfa