Urbihop Hotel

Good service and great coffee (you could even take it in to-go format)

I was staying in Urbihop for 1 month due to the Business trip. The Reception worker who checked my room out was mean, ignorant, sarcastic and rude to me. First of all, The room and breakfast was book by the agency who was communication with the company. The reception wanted more information about my late check out and could not figure it out to ask the booker or the company, they sent housekeeper to my room and she entered while I was asleep. i informed the housekeeping the details that I knew from the company and carried on with my sleep ( as I work in the night shift ). Then in one houre I had another housekeeper entering my room while again I was asleep. I felt unsafe, uncomfortable and disrespected. I have been to many hotels, I have worked in hotel for 5 years myself and this approach is unbelivable. The receptionist who checked me out was so rude and mean to me I even asked her to call her manager and let me speak to them and as soon as I said that, she stood silent. Even When I asked to tell me where exactly should I write review about her she never answered. She needs to be replaced from that depratment if you want your hotel to be known for kind and professional staff members. I dont even have words to describe her attitude, her face and her sarcastice and rude approach with me. I hope this review will be visible for her Manager and if necessary even general manager to once and for all remove this toxicity and unprofessional employee from the company.

The very poor service staff in the bar, there is a special change that worked on 18.11.2023, the people who work there are not inclined to work and if the customer tells them they are not satisfied with it, such people should not be with the service staff, but should sit at home in front of the TV.

Trendy hotel within the tennis center. The 5-floor hall looked like unfinished construction... The room was green and clean, with bean bags to sit on. Not ideal to work. Fantastic breakfast. One big minus is the Venetian Blinds in the room. Sun was beaming through early in the morning.

Hotel was clean, and nice place , also to park car. Room was nice, , walls too thin u could here everything on the other side. Good wi fi Bad receptionist, she was not there when we arrived, we waited 10 minutes, and when she arrived she didnt apologise, show no interest to help, she had tattoo on neck and chest

We stayed in Urbihop for 2 nights, really enjoyed our stay here :) We got a large room with big bed and a couch were our daughter were sleeping, and she said it was comfortable :) In the toilet we found everything we needed and even more, there was a toothbrush with little toothpaste and even a razor (saved me, I didn't have to look for a shop :D) and other extra little things :) So that's a big plus for me :) Parking was free and delicious breakfasts! Great say and if we will travel again to Vilnius we would stay here again.

Beautiful modern clean hotel with amazing complementary breakfast. The cons are location, not walking distance to anywhere, and the bed was too small and not very comfortable.

The hotel average. The breakfast is OK The room was average. But the surprise was how rude some of the reception staff was.I had previously made arrangements for me to extend my stay at the same rate I had paid, only to find when I went to pay, that he had increased the amount. I explained that the price was prearranged but the person was quite annoyed with me. I felt very uncomfortably.It took some of the pleasure from my holiday.