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Breakfast has been booked but no breakfast, poor service

The hotel is new, clean and there's a very nice breakfast. It's a city hotel, so the room was smaller than other Hampton Inns, but comfortable with nice amenities (fridge, microwave, coffee maker, usb ports) and a big TV. Home2suites shares the building and the floor. The self-parking is expensive ($20/day) and is a walk up a hill to a public lot.. The valet staff was nice and let me unload and check-in before parking. The front desk staff, however, was remote and unfriendy. It wasn't explained how parking worked - other than that the charge would be added to the room. It meant a trudge back to the car in a thunderstorm to get a ticket previously left in the car. It is to be validated at the front desk. I won't be going back. There was no maid service for a 3 day stay. Service is supposedly ”every other day.” I had to ask for extra towels and put trash outside the door when the baskets were full. (I also know nose rings are popular - but people wearing them are hard for me to look at. After seeing too many kids with runny noses, what looks like metal buggers coming out of people's noses, gives me a startling bad physical reaction - Sorry - can't help it.)

Second time staying here and got a different style room: thankfully this one didn’t have a weird scent, but I did miss the warm lighting on top of the bed frame that the last one had :( The rooms use bright white LEDs… which is fine! Just not the preference for my eyeballs. The TV in this room actually worked correctly though! Warm buffet breakfast is nice! Staff was friendly as well!

This hotel has potential to be wonderful if they make a couple of upgrades starting with a upgrade to the building it looks old,new wood fixtures around the jacuzzi.New lamps with the USB ports on them to charge phones and tablets.new pillows and four of them instead of three. That’s all I can think of at the moment

The hotel badly needs upgrading. The carpets look as if they have been there forever, and the breakfast area could do with some improvement. The muffins were out and uncovered, and there were no tongs to serve them. There were no forks available either Saturday or Sunday, so guests had to improvise. The bedroom was large and clean, and the bathroom was also clean. Unfortunately they seem to have a roach problem, as there was a dead one in the dining area and one in the lobby. They were cleaned out, but it’s a bit gross to see them ( little ones to be fair) upside down on the floor. Also outside the front door there were a number of dead ones. Maybe I’m being unfair, and maybe the hotel had just been treated for bugs, but one in the dining area is actually unacceptable.

Halpy All around great stay great people no complaints

I spent one weekend night here. My GPS took me to the stores in front of the hotel. I was in a Williams and Sonoma parking lot so if that happens to you, just know you need to follow the road next to the parking garage to behind the Williams and Sonoma and you'll find the hotel. Not the hotel's fault, I'm just mentioning it in case it happens to you too. The two gentlemen at the front desk for check in were both very nice. I went to my room and found it to be clean and very spacious. It was very dark though and the whole inside of the room and hotel just seems old. The room was pretty hot when I got in there but it was the hottest weekend of the year and I figured had just been hotter because housekeeping turned the temperature up like a lot do after somebody checks out. At check in, I had asked about a restaurant but they said that theirs closed during Covid and never reopened. They did give me a sheet with a bunch of local recommendations for other restaurants. I picked one of those and when I went back to the lobby to go eat, I overheard workers talking about the broken AC. So the reason my room was hot is because the whole hotel's AC had gone out. This just happens, I get it. I'll say that the hotel had somebody out there in just a couple hours to have it fixed and my room was getting cool by the time I was ready to go to bed which was good. Unfortunately, I had to leave at 0745 on Saturday morning and their breakfast doesn't start until 0800 on the weekends. It's earlier on a weekday. I wish this policy would be changed. The price was reasonable and the location was pretty convenient for what I was in town for. I'm not sure I would stay here again though if I ever end up staying in Baltimore again.

I expect this brand to be a step above the ”Express” brand of the same name. However, I've stayed in many ”Express” hotels that were much nicer than this. First, the front desk staff, while not rude, were certainly not welcoming and minimally helpful. Second, the decor of our room was... well, modern but haphazard to say the least. OK, I'm not a decorator by any stretch of the imagination, but serious mismatched, like they threw in whatever was left. And a pink ceiling? I'm not sure what they were thinking. The beds also were supportless and provided a horrible night sleep. Finally, I paid for a breakfast, which was below average for the free breakfast you would get at most ”Express” locations. The food... was standard hotel quality, very limited selection. Best of all, no one was taking tickets, so I see no reason why they bother charging. I feel like a smuck.

Car rental is very suitable, there is Target in a few minutes, walking distance is 11-7. The restaurant is small and will feel a bit crowded. But the restaurant always has coffee and hot water supply. There are quite a few American families. There is an indoor small pool on the first floor and a well-equipped self-service laundry on the second floor. There is a seafood restaurant within walking distance and it is very popular. Going to Baltimore for half an hour and going to Washington for more than an hour, there will be differences in traffic peaks. Free parking, safe service in the room behind the front desk, a Treat Shop next to the front desk, microwave hot noodles, hot meals, spacious rooms and new equipment. It is a thoughtful hotel.