4-Star Hotels in Eilat

Nice boutique hotel , but the service has to improve

The hotel is clean and pleasant, especially since it's exclusively for grown-ups - no children, so the atmosphere it very quiet. It's at the edge of the hotels area, furthest from the sea shore, but it still is within walking distance (even inn the heat of Eilat). The rooms are nice, the breakfast is excellent, the supper is very good, and all in all it was a positive experience. However, special requests made in advance were met with supposedly positive intentions, but with zero implementation. One of us is handicapped, so we asked for a non-slip mat in the shower. They said yes, of course, but never provided it. We also stated in advance we were celebrating a birthday - other hotels usually refer to it in some way (some go as far as cake and balloons) - here another zero. Also, parking space is limited; the only parking available is at a public lot, about a 5-minute walk away, currently on a badly broken and blocked sidewalk. I would have expected a hotel to provide some sort of a solution for a handicapped guest when they know it in advance. Well, expectations... (the manager I spoke to when we checked out promised to send an email with a discount for next time. As usual: positive intentions, zero implementation.)

well! It is convenient to take public transportation from the bus terminal, taxi is around 20, and it is convenient to go shopping on foot and to the beach.