3-Star Hotels in Sevier County

The facilities were beautiful and amazing. Room was very nice, bed very comfortable. The food was delicious and the ambience on the top floor was very nice with fire pits to sit and relax by. The only reason I didn’t give a full 5 star rating was because of housekeeping. They came in the first day and restocked our bath linens. After that, for the next four days, we never saw them. Ran out of bath linens, coffee and toilet paper. Had to go to front desk to ask for these necessities. One person on our floor put a huge pile of dirty linens outside their door. Another put their overflowing trash cans outside their door. Our cans were overflowing as well. I would definitely stay here again but I would make sure to request housekeeping daily. Not to clean or change sheets. I never expected that. But to leave clean bath linens and check trash cans and toilet paper.

I booked room with pay at the hotel with breakfast ! First they took all money at the morning from card i didn’t wanna to use , then when we are arrived to hotel they get other credit card and use that for deposit , but anyway from my other card they took 10 dollars ! What management do their job like this ????? And about breakfast! Horrible ! You get the coupons for breakfast and you can’t take coffee and water ! one drink for the breakfast:coffee or water or juice ! All the days they confused our orders ! Service at the hotel one star!!!! Never seen that at Marriott hotels ! They even didn’t give water for the status like it usually do ! Because we booked through trip .com . But it is ok ! Other things are just disappointing! It was my birthday trip!

I was charged twice for the stay. I was charged upon checking in, even though the booking was prepaid. Front desk staff was not appropriately trained with normal procedures and resulted in the duplicate charged. I had to make several phone calls to different people to resolve this. This resulted in precious vacation time loss and unnecessary stress.

We stayed here for 3 nights as a family. The hotel has a lot of facilities to keep kids happy and engaged. Indoor waterpark was good with quite a few slides. Thanksgiving decoration was beautiful. They also did a lot of activities right from 8:30 am until 9:45 pm to entertain the families and kids, and that was really nice of them. Rooms were OK, it didn't have a microwave. They have a breakfast place, ice cream shop, flavored pop corn and sweets/candy shop, and a pizzeria. The breakfast place had ”A la carte” option, no buffet. Overall, it's a very nice place for families with kids. The kids will never feel bored even if they have to spend a whole day in the hotel. And location is perfect.

We usually stay in hotels, and our first night here was pleasant. The service was good, and the room was clean, well‑stocked, and the King bed was very comfortable. However, the room itself felt a bit cramped, and the bathroom was much smaller than what we’re used to. Our biggest issue came on the second night, when the parking lot noise was extremely loud and made it difficult to rest. On a positive note, the breakfast was excellent and definitely met our expectations.

This place had SO much potential, but little by little, it proved to be a hotel I cannot recommend in good conscience. I booked a ‘Honeymoon Suite’ for my wife and I, from the date of January 21st to January 25th. The receptionist that checked us in was friendly, but was facing the dilemma of deciding which room to put my wife and me in, because a water line had burst the previous night, causing the cold water to shut off completely for the first couple days of our stay. The receptionist (at the time of my check-in), was likely also a/the manager, and she offered to switch our room out for another. I declined, however, due to the fact that none of the available, vacant rooms had jetted jacuzzi tubs in them, and the jetted tub was one of the biggest features which drew me into booking the room. We ended up staying in the original room (with the temporarily broken water line), and the manager told me it would be no issue to appropriately partially refund our money, or compensate us for the many issues we experienced, monetarily.

Overall, the hotel appears to be well managed, and it was nice to see the staff working together and supporting one another. I especially appreciated not having to wait several hours for check-in, which made the arrival much smoother. During my stay, some areas of the floor were under renovation. While this is understandable, there was a noticeable smell and visible signs of ongoing work, which slightly affected the overall impression. The room itself felt quite cool, and there were a few small details that could be improved. The coffee machine wasn’t working, a hair dryer was not available in the room, and there was a noticeable draft coming from the window. I also noticed a black hair on the bed upon arrival. On a positive note, an iron was provided. One thing I did appreciate was that coffee and tea were available in the lobby most of the time. For a 4-star hotel, 🫣🫣🫣 Overall, this hotel could be a good option if alternatives are limited, and with some attention to details, it has the potential to offer a more comfortable stay.

This is older facility that could use some updates; however location by stream and within walking distance to everything downtown Gatlinburg is excellent. Room was average but needs attention given to room windows, balcony was dirty (windows, chair, floor). Windows in elevator dirty also. Just needs attention to detail.

環境很安靜，不在街上，房間很大，空間很足了。

This hotel looks a little worn. The carpet definitely needs to be replaced, but my room was very clean. The bed was comfortable. The room was large. It had a television, iron and ironing board, coffee maker, and a refrigerator. There were complimentary toiletries and the towels were well stocked. There was no noise at all. I slept well and felt safe. The door had double locks. The air conditioning worked well. Check in was fast and easy and the gentleman working was very friendly. The indoor pool was large and very clean. There was also a fitness room that seemed well equipped. The free breakfast consisted of waffles, cereal, toast, pastries, and boiled eggs. Not a huge variety but I got full and it was free. The vending machines have a good variety and were well stocked. I was surprised that there is no hair dryer in the room. I had to run to the store to buy one. I stayed here on a work trip. I would definitely stay here again. Overall I was very satisfied. The room is extremely no frills with an older feel to it, but I was not there to stay in the room. I was provided a very clean and safe place to sleep, I was treated well, and spoiled a little with a clean, warm indoor pool and free waffles for breakfast. I rested well in a comfortable bed with no noise or distractions. I am a happy customer!