InterContinental Properties in Shanghai

I booked this hotel specifically for easy parking when attending the exhibition, as parking there is usually a nightmare. To my surprise, there was nowhere to park, and I had to search for a long time before finding a spot in a hidden corner. After the exhibition, when I went to my car, many other vehicles had already left, indicating that not all of them belonged to hotel guests. Despite a tiring day, I was pleasantly surprised when the front desk agent, Rainy, upgraded my room. Although the room showed its age, you could still tell it was built during an economic boom, reflecting a level of luxury you don't often find in newer hotels, which seem to use less quality materials now. The breakfast was also a delightful surprise, with every dish being excellent. The concierge team was incredibly helpful; knowing we were exhibiting, they extended our parking until the evening. I'll definitely stay here again for my next exhibition!

The InterContinental Jing'an is like a 'safe haven' for family trips – hassle-free, comfortable, and just right. I especially want to commend Chime; his smile is as warm as sunshine. When my child was a bit fussy during check-in, he immediately brought over a small toy to entertain them, and even proactively helped us take our luggage to the room and adjusted the AC temperature. Every time we saw him afterward, he'd remember to ask, 'Did the little one have fun today?', which felt so thoughtful and genuine. You need a key card to access the guest floors, which made us feel very secure. The beds were neither too soft nor too hard, perfect for both adults and children to sleep well. No frills, just a place that makes you want to come back. I love it here, and I especially love the warmth of people like Chime.

This hotel is located near the Nanpu Bridge in Pudong, Shanghai. The location is excellent, with a beautiful night view. The room was large and very spacious. The front desk even upgraded us to a river view room. The swimming pool water quality was excellent and it was quite large, though it wasn't very well maintained; if you looked closely, some tiles had fallen off. The breakfast buffet was very generous. The dinner buffet was also plentiful, with seafood, skewers, various meat and vegetable dishes, and plenty of drinks and desserts. They had six kinds of ice cream, and I particularly liked the matcha flavor – it was great that it was even available at breakfast. Although the hotel facilities are a bit old, they clearly make an effort to maintain them. The service, cleanliness, and overall environment were all great. I will definitely come back again!

Before arriving, I was a bit worried due to some negative reviews, but thankfully, everything went smoothly and was very satisfying. Bruce from guest relations contacted us immediately on the day of our arrival. Upon checking in, there was a water curtain show in the lobby, which we enjoyed while getting settled. We were upgraded to a Turquoise room. Even though it was on the -1 floor, its central location allowed us to enjoy views from both sides, and at night, we had a fantastic view of the Shanhaijing light and shadow show from the balcony. After enjoying some mini-bar snacks, drinks, and welcome fruit, we went to see the flyboard performance. If you're not dining at the Fishermen's Fire restaurant, you can visit the mini aquarium between 2-5 PM. There were also goodnight desserts in the evening. Our room was free of any strange odors, and considering the hotel has been open for over five years, the facilities still felt very new. They even had a Dyson hairdryer and Hansgrohe showerheads – the same brand I use at home, which was a nice touch. Kids' toiletries were also provided. During the day, you could hear people screaming on the giant swing at Shenkeng Secret Garden across the way from our balcony, which was quite amusing. Overall, the service was very professional and consistent with the hotel's image. Goodness knows, I've had terrible experiences at other five-star hotels where I was woken up by knocking on the door even with a 'do not disturb' sign on. Cai Feng Lou restaurant was delicious. The afternoon tea at Shenkeng, costing over 300, is suitable for 2-3 people; it's more about presentation than taste. The hotel also offers free travel photography, including 3 photos and a 15-second video. The photographer took us to several great spots, and the photos turned out well. If you don't have time to select your photos on-site, you can do it online later, though on-site is more convenient. I recommend planning your time around the hotel's activity schedule. For families with kids, Shenkeng Secret Garden and the Smurfs theme park are right next door. Guangfulin and Chenshan Botanical Garden are also nearby attractions. In short, both adults and children can have a great experience. Bruce also arranged for a late check-out for us, though we didn't end up needing it. We even unexpectedly ran into him again during check-out!

Completely charmed by this old-school hotel! Came for a staycation to celebrate our anniversary, and Olive at the front desk was amazing! She helped us with an upgrade and even arranged some decorations. The emotional value was off the charts! Huge thanks to her! 😊 Although the InterContinental Tomson is a bit older, it has a unique charm. The faint classical music in the hallways is so relaxing – perhaps that's the allure of an old-school hotel! And this open-plan suite is just beautiful! 🤩 My friend hilariously commented: ”It feels like the kind of place a former Greater China CEO would stay on a business trip.” It was a very comfortable stay overall. The purple sofa is particularly lovely, and I also adored the bathtub and the surprisingly cool rotating TV. My only complaint was the scent of the toiletries, especially the hand soap which had a strange, lingering fragrance. 😓

An incredibly satisfying experience! I've often come here for the buffet before, and this time I decided to try an executive room. At check-in, the front desk upgraded me to a presidential suite (it was a loft with only skylights, but very spacious) and allowed for an early check-in. Executive Perks: It's rare to encounter so many staff members with genuine personality. Especially all the ladies working the morning shift today (May 5th) in the Executive Lounge – they interacted with the kids so charmingly. I didn't catch everyone's name, but there was an Amy. Thank you all! The lounge's breakfast and dinner are basically the best value for money at this price point in the country. During the May Day holiday, there was also a wagashi making workshop, and the pastry chef from Xinyuan Restaurant taught us really well. Environment: Absolutely loved it! When we checked in, the security guard who drove the shuttle told us there were 17 cats, who had just been spayed. The lawns were full of weddings, creating a wonderful atmosphere! The heated pool in the gym was perfectly warm and very comfortable. Facilities: This was the only minor drawback. I understand that many things are difficult to update, but for executive suites, things like hair dryers could definitely be upgraded to Dyson, for example. I'll definitely be back!

Overall, the hotel environment is beautiful, and our butler, Lily, provided excellent service. The three restaurants each have their own unique charm and the food is delicious. The pool water temperature was perfect, so neither the elderly nor children felt cold when swimming. The spa was also very relaxing. During our stay, our younger son turned 8, and after discussing it with the hotel, they provided a lovely little surprise – highly recommend! 👍🏻 I do have a suggestion for the hotel: please provide swim caps for guests. A swim cap is a tiny expense compared to the room rate, but it's quite amusing to expect guests to bring their own when checking into a hotel.