InterContinental Properties in Shanghai

Five out of five stars, highly recommended! The hotel is very close to Shanghai Railway Station, just a 10-minute walk away. The Suzhou Creek is right behind the hotel, which is also a great area for a stroll. A special shout-out to Joyce and Orlando! The room was clean and tidy, and the bedding was soft and comfortable, ensuring a great night's sleep. The front desk staff were warm, polite, and handled check-in efficiently and smoothly. The facilities were well-maintained and comprehensive, and the cocktails at the lounge were excellent. Our overall experience far exceeded our expectations, and we'll definitely choose to stay here again on our next trip!

I booked two rooms for one night using a voucher. During our stay, we had executive lounge access, which included breakfast, afternoon tea, and happy hour. We were also offered a late 4 PM checkout, subject to availability. We arrived around 2 PM on the check-in day, but were told our rooms weren't ready. We didn't get to check in until 4 PM. Luckily, we enjoyed a simple afternoon tea at the executive lounge while we waited. The afternoon tea selection was just okay, but they refilled items promptly. Coffee was from a Nespresso machine, and soft drinks were self-serve and unlimited. Our room was on the 10th floor, near the executive lounge, with a view of the walkway between exhibition areas 5 and 6. The size wasn't too small (though it didn't have the chaise lounge shown in the pictures). The king-size bed was truly huge, and on the softer side. The minibar had a separate charge (with a price list provided), but bottled water, Nespresso capsules, and tea bags were complimentary. The bathroom had a separate wet and dry area, and a large bathtub. The wall between the bathroom and the room was fixed, not a movable partition. There were speakers in the bathroom connected to the TV. The shower stall was a bit small, and water tended to spill out. I also have to complain about the wall-mounted toiletries – I wanted to use some shower gel for a bath but couldn't find any. The hotel pool is on the 5th floor, and the water quality was pretty clean. It's also open to the public. Next to it, there's a hot tub. There were three lifeguards on duty. The executive lounge area isn't very large. Breakfast is also served here, but the variety isn't as extensive as the buffet restaurant on the first floor. The upside is that it's much less crowded. Happy hour, however, gets incredibly busy. There wasn't enough seating in the executive area, and the food selection was mediocre. Hot dishes were gone within minutes, so fast I couldn't even take pictures. There were mostly flour-based items. For the cold dishes, I managed to snap a photo at the very beginning, but the presentation was never like that again. The food items changed, and the soup of the day was served at our table. Cocktails (including non-alcoholic options) were available during happy hour. The staff were all very friendly and attentive. Side note (no comparison, no harm done): The other room in our booking was upgraded to a premium room, which was noticeably more comfortable. It had three large closets, an ironing board, a chaise lounge, and a movable partition between the bathroom and the room. The shower area was also significantly larger. Unfortunately, bookings made through third-party platforms do not qualify for IHG points.

This hotel is perfectly located in Xintiandi, a bustling area in the heart of Shanghai, yet it offers a peaceful retreat. The buildings are low-rise and scattered within a beautiful garden. My boss was on a layover in Shanghai for a business trip, so we were in a rush and didn't get to appreciate the hotel's full beauty. I snapped a few photos at night, and they turned out absolutely stunning. InterContinental always delivers high quality and excellent aesthetics, making it a great choice for both leisure and business travel – you won't be disappointed.

Great hotel with amazing friendly staff, this was my fifth hotel I booked in Shanghai during our long 3 weeks stay and it was the best location. The management did everything possible to make our stay more comfortable and accommodate all of our needs.

Opened in 2010, the InterContinental Shanghai Expo shows its age, but just as an old Mercedes is still a Mercedes, an old InterContinental is still an InterContinental. The lobby is grand and elegantly laid out, and the rooms are the same – I love the 'old money' vibe. I enjoyed quietly sitting in a chair, watching the Huangpu River and the boats passing by. The oval bathtub is quite unique, and the slightly aged tiles add a different kind of beauty, a sign of maturity. Since my stay included both dinner and breakfast buffets, I had a chance to try both meals. The quality was better than expected, and the value for money is among the best in the InterContinental chain!

I want to start my review from a positive things: 1. beautiful view 2. the best laser-show i’ve ever seen. 3. The room is good, well- equipped, clean and looks great! 4. Staff is friendly and ready to help in a short time. Areas for improvement: 1. Pool. You should stop operating it asap: There’re absolutely unsanitary conditions, the locker room reeks of urine, some kinds of unknown hairs is everywhere around the locker room, even in walls and doors, mold, rust, and broken furniture - that all you can meet in the pool. The pool is small, old, and only 1.2m deep. The pool is not met even minimal expectations from an InterContinental hotel. 2. Breakfast: generally - ok, for a 4 stars hotel. 3. Dirty windows in elevators spoil the beautiful view, I think you could clean in outside using a cleaner robots.

The hotel has excellent amenities, including an outdoor lawn and a play area, making it perfect for families with children. It's within walking distance to Dishui Lake, which is great for a relaxing stroll. The rooms are spacious and well-equipped, and the breakfast offers fresh and diverse options. The mini wontons and Cifantuan (sticky rice balls) were particularly delicious. The staff are friendly, and both check-in and check-out were hassle-free, ensuring a fantastic family vacation experience.