InterContinental Properties in Shanghai

I noted it was my birthday when I booked, and the hotel did a lovely job with some simple decorations and even provided a small cake. The front desk, concierge, and housekeeping staff all had excellent service attitudes. The room was very spacious and well-equipped, definitely deserving of a five-star rating. The package I booked included a complimentary zongzi (rice dumpling), and the packaging was beautiful – the bag itself was so nice you could use it separately.

For those who are in town for meetings and exhibitions near Hongqiao, this hotel is ideally situated and your must go place. What we loved was the uber comfortable bed, good bedroom size and layout of the room. Despite its distance from the usual shopping areas, dining and amenities is not a problem with ******* as they have a separate holding areas for the delivery team to place your orders… they were very efficient and careful when collecting off my Taobao orders on my behalf ! For those who wish to visit downtown (eg to the bund) for a look, travelling could be a little inconvenient as it takes approximately 40mins by cab or 30mins by trains Overall - a great stay at the Hotel.

My stay at the InterContinental Ruijin was absolutely fantastic, earning a perfect score! It's truly an exceptional choice for a city getaway in Shanghai. The hotel is nestled within historic buildings, a collection of charming vintage villas scattered elegantly. The red-brick architecture paired with exquisite carvings exudes the unique grandeur and sophistication of old Shanghai. Each building showcases a classical beauty shaped by time, creating an incredibly atmospheric ambiance. The hotel's garden landscape is equally stunning. The entire area is lush and verdant, with flourishing plants, ancient trees, and intertwining vines, making the air delightfully fresh. The expansive central lawn is perfectly manicured and vibrantly green. Sunlight filtering through the trees creates soft, gentle shadows, making every photo Instagram-worthy. It's a tranquil and therapeutic escape, completely isolated from the city's hustle and bustle – utterly relaxing. Throughout my stay, the service was attentive, meticulous, warm, and thoughtful. From check-in and concierge transfers to everyday inquiries, the staff were consistently enthusiastic, polite, and quick to respond. They thoughtfully arranged electric cart transfers between the main building and the VIP building, showcasing incredible attention to detail. The entire experience was comfortable and truly pleasant. I was pleasantly surprised with a complimentary upgrade to a Grand Deluxe King Room in the VIP building, which I was thrilled about. The lobby manager and Mr. He Hui, the concierge at the VIP building, left a particularly strong impression. The room's decor was elegant and sophisticated, with high-quality hard finishes. Marble flooring and exquisite ceilings added a touch of luxury. Vintage art on the walls and refined wooden furnishings throughout exuded a classic cultural heritage and a timeless quality. The room facilities were comprehensive and well-maintained, blending vintage charm with modern comfort – quiet yet luxurious. While I didn't experience much of the dining, the breakfast selection was incredibly rich and diverse, featuring a wide variety of Chinese and Western dishes, desserts, and beverages. The ingredients were fresh, exquisitely prepared, and of high quality. Overall, the InterContinental Ruijin combines beauty, heritage, and excellent service. Its classical architecture, magnificent gardens, attentive service, and exquisite dining perfectly complement each other, resulting in a wonderfully therapeutic and perfect stay. It's definitely a place worth revisiting!

I came for a last-minute trip and chose the InterContinental, which was close to my destination. I was pleasantly surprised to be upgraded to an open-plan suite. - **Service**: Warm and welcoming. I arrived in the early hours, and the concierge was still very friendly, helping me check in and guiding me all the way to the elevator. The housekeeping staff always greeted me with a smile. The reception at the 24th-floor printing area was also very polite. - **Environment**: The hotel has been open for some years, and the furniture and decor retain a classic 'Shanghai style' – vintage but not outdated. It's a refreshing change from the modern designs of many hotels today, offering a unique charm. (Though the bedside switches could use an update). - **Breakfast**: Quite abundant, with a standard spread, plus local Shanghai-style mini wontons. The freshly made Western scrambled eggs were delicious, and you could pair them with baked beans and sausages to make a full English breakfast.

Third time here, and I'm very disappointed! I won't be coming back again. Reason: We were staying as a family with children and I booked half a month in advance, specifically requesting a twin room. However, during check-in, I was told that whether I'd get a twin room would depend on availability on the day. This is the first time I've ever encountered such a response; previously, when I checked in elsewhere, requests were noted during booking or confirmed via phone. If a twin room couldn't be provided, it would have been helpful to know in advance, as it's really inconvenient when traveling with kids. The front desk staff's response was: ”Then go stay at another hotel... Or we can refund your money...” I was speechless; it felt like they were just giving up. Even though I live in Shanghai, it's a huge city, and this hotel is quite a distance from my home. If they couldn't accommodate my request, a heads-up via phone or email would have been appreciated. During our stay, another guest was asking a question at the concierge, and the first staff member's response was also perfunctory, almost rude. I thought that even though this five-star hotel is a bit old, I was paying for the service, but the service was terrible. The same front desk staff member who checked me in this time was also the one who checked me in on my first visit and even asked me for a good review. This time, *he he*...

During the Dragon Boat Festival, I brought my family for a trip nearby. The Shimao Wonderland InterContinental, though I'd heard mixed reviews online, I decided to experience it for myself. After confirming our check-in time and our preference for a quiet room, Hanna from the front desk proactively added me on WeChat. She reminded me that because it was a holiday and there was an amusement park nearby, parking might be tight, advising me to inform her 30 minutes in advance so she could make arrangements. We checked in on Dragon Boat Festival noon, and I was surprised to see the lobby's seating area packed with people and a long queue at the front desk. However, thanks to Hanna's foresight, our room was already reserved, making the check-in process quick and efficient. Our room was arranged away from the elevator, and the soundproofing was remarkably good. We couldn't hear any plumbing from the adjacent rooms or the floors above/below, whether it was the shower or the toilet. This undisturbed experience is a rare find, whether in hotels built years ago or newly constructed ones, a truly effective soundproofing is hard to come by. There was a minor issue with the sink drainage during our stay, which was promptly resolved, showing their attentive service. However, I have to complain about the sink's design; it was a square basin, which easily splashed water, and water tended to accumulate near the faucet – not very practical. Our stay included a complimentary travel photoshoot with three free photos. The photographer was excellent at creating a lively atmosphere, and our family portrait turned out vibrant and natural, boosting our mood significantly! Online reviews for the Western restaurant were mediocre, but the Chinese restaurant, Cai Feng Lou, received many positive comments. I spontaneously decided to try it, worried about not getting a table, but Hanna immediately helped us book a table for that evening. The standout dish in the set meal was the diced wagyu beef – a true test of a chef's skill. Each piece was large, yet perfectly tender, flavorful, and didn't get stuck in your teeth. This mastery certainly justifies the numerous trophies and prestigious brand accolades at the entrance! At the restaurant entrance, there was also an introduction to the Shimao Quarry Hotel's background and construction history. Indeed, many aspects of its design were quite visionary, considering it took 12 years to build! The cliffside light show at 8:30 PM featured stunning opening audio effects, and the fountain design added a lot to the visual impact of the mythological story. The Chenshan Botanical Garden, included in our hotel package, was even more amazing. I felt like I could spend two days there, enjoying nature, the charm of the vast lawn, the beauty of the dawn redwood forest, and the tranquility of the camphor forest. Overall, it was a good experience, but the price was just too unfriendly. Even without it being a major holiday, it was so expensive. Given the current economic climate, a more affordable price would be needed to maintain sustained market demand.

My overall experience at InterContinental Shanghai Dishui Lake was great. Both the environment and service were quite impressive, making it a highly recommended lake view resort hotel. **Environment and Scenery** The hotel is located on the South Island of Dishui Lake, surrounded by the lake and green spaces. The scenery is pleasant, and the environment is quiet and beautiful. From the room balcony or public areas, the lake view is expansive and delightful. The atmosphere in the morning, evening, and at night is fantastic, perfect for photos and leisurely strolls. **Facilities and Rooms** The room size is ample, with a modern and minimalist decor. The cleanliness is generally good, and the bedding is quite comfortable. The hotel's public facilities are comprehensive, with well-maintained gardens and walking paths. Strolling by the lake is very relaxing. **Service Highlights** I'd particularly like to commend Tim Bi at the front desk. His service was incredibly thoughtful and attentive. During check-in, he meticulously introduced the hotel's facilities, and his attitude was very friendly, leaving an excellent first impression as soon as I arrived. **Dining Experience** Both Chinese and Western options are available. The taste and quality are considered above average for hotels in the same category, offering good value for money overall. In summary, if you're looking for a quiet, well-situated lake view hotel for a getaway near Shanghai, this is a worthy option to consider.