JI Hotel (Shanghai People's Square)

This was our first family trip to Shanghai. We are Thai tourists traveling as a family of 8 people and stayed at Ji Hotel for 4 nights based on online reviews. When we first arrived around 11:00 a.m. to leave our luggage, we met a male staff member. He was difficult to understand and did not seem to make much effort to communicate clearly. His attitude also appeared somewhat unhappy to provide service (I observed this from how he treated me and others). However, there was a female staff member who kindly helped us with communication and assisted with luggage storage. Later, when we returned to check in, we met a new staff member named 阳坤. His service was excellent—polite, well-mannered, and professional. Even though communication was not easy, he always tried his best to find solutions and understand the customers. He helped us in every possible way, from room services to assisting with applications. On the last day, when we checked out, we met 阳坤 again, and he continued to provide great service until the very end. I purchased 4 pieces of hand soap from the hotel, and he also helped me get a good price using my WeChat membership. Everyone in our group was very impressed with 阳坤. I would like the company to recognize him as an excellent example of outstanding service for all branches. I also want the company to know that if I return to Shanghai and choose to stay at Ji Hotel (Shanghai People’s Square Branch) again, it will be because of 阳坤.

Various nice restaurants around the hotel Hotel room heater is not adjustable, sometimes too hot to fall asleep The blower in the room is too noisy