"We checked in on September 10th, and immediately upon arrival, the receptionist insisted we only had one person booked in their system, offering to pay for a second person for three more nights. After we persisted, she called someone to check, and it turned out everything was fine and we had paid for everything. She was rude, as if we were being rude. We also booked a room with two separate beds, as the photos showed, but they gave us a room with one queen bed. We upgraded to another with two queen beds, but we had to separate them and ask for two sheets. She also said the washing machine was broken, and two days later, another girl said only the dryer was broken, and we didn't have time to wash our clothes. The outlets on one wall in the room didn't work, and the TV didn't work either. The kitchen has a stove, but no pots or pans, so we couldn't cook anything. The breakfasts were quite good, with plenty to choose from and enjoy. The rooms were really clean. The spa and pool were practically deserted at that time, but swimming was possible. There weren't many restaurant options for dinner, and the nearby restaurant was only open three days a week, which was too late for dinner. The gym didn't have much equipment, and one was broken, which was a concern for my husband, who was upset. It's worth a visit if you have your own car and want some peace and quiet."

"The hotel was very nice, the location was just fine. I would have been great it there was an indoors pool for kids."

"We had a great team-building experience overall. The food was well-selected and well-prepared. The conference room was comfortable, and it was conveniently located next to a sports room. After dinner, we were able to enjoy a lively and relaxed party there. The accommodations were also excellent—our rooms were spacious, clean, and provided everything we needed for a comfortable stay."

"So-so."

"17 of us just got back from an epic golf trip , struggle to find any fault it was absolutely amazing just what we wanted ! Brilliant value for money !!! Food was good Golf course was great with an amazing scenery , rooms were a good size friendly staff ( not great at speaking English )"

"I can say we are happy with our stay here. Rooms are clean, bathroom is also clean. We stayed in family appartment with balcony and nice view to the mountain. Swimming pool inside the hotel is clean, not very small, there are two baby/kids pools. Sauna is a bit small, but good. Food is normal, delicious and good quality. Staff is friendly and cooperative. To wrap up I would say good quality for reasonable prices."

"Fantastic hotel! Spacious rooms, great atmosphere, and excellent spa services. The staff made us feel very welcome. Ideal place for a calm and refreshing vacation!"

"Great location, we had a nice appointment with a stunning view of the Pirin mountain's summit Vihren. Decent breakfast, Swedish table. Little bit slippery around the pool so watch out!"

"The hotel is around three hours from the airport and approximately 20 minutes from the gondola. There is a shuttle service; however, it only runs twice in the morning and twice again in the late afternoon, with nothing in between. In February, most local shops are closed, although there are still a few restaurants and mini marts open nearby. The hotel and room: Our room is warm, the beds are very comfortable, and the shower is phenomenal. It is true that the kitchen setup is extremely basic. You are provided with glasses and cups, a cooker, and a fridge, but there is no kettle, no pans, no cutlery, no plates, and no washing up equipment. There are also no complimentary refreshments. That said, if you ask at reception, they are happy to provide what you need. We requested a kettle along with plates and cutlery for ourselves, and the staff member was very accommodating and asked what else we required. I am confident that cooking and washing up equipment could also be provided if requested. The bathroom includes shampoo, soap, and shower gel, but there are no vanity kits or conditioner. Breakfast: Breakfast is not buffet style. It consists of cooked options or muesli from a set menu. It was fine, but nothing particularly special. Tea and coffee: Black tea and instant coffee are non existent. Only herbal teas are available, and coffee is from a machine in the restaurant. I would recommend bringing sachet drinks from home for your room or be prepared to purchase them locally. Spa and pool: The swimming pool is acceptable but does feel in need of updating and could be a little warmer. Only one sauna was working during our stay. We have not yet booked any spa treatments, but we likely will. Staff and service: Overall, the hotel is very good. The staff are helpful and responsive. We had a few minor issues: only three pillows between two of us, one pillow missing a cover, and a shower door coming off its runners. All issues were reported and dealt with quickly. We will provide a full review at the end of our stay."