The Balkan Jewel Resort, Trademark Collection by Wyndham

The resort is set in the most ideallic location with full view of the mountains and so peaceful. All the staff are very helpful and always eager to make your stay as comfortable as possible. The spa Centre is well equipped with a gym, indoor pool, jacuzzi. Sauna and steam rooms. The resort also offers the service of massages and the lady doing them is excellent. The hotel also offers a shuttle service to the town of Bansko. I came for a week to relax and that is exactly what I did very comfortably

Rooms very cold even with heating to the max. Had to ordered wood for the fireplace but it was too late. The next day we burned it and it was warm only while the fire was on. We checked the menu in the room and it said wood for 20lv, but when we went to order it they said it was 25lv. They were not aware of the menu in the room and ended up letting us pay 20lv. Unfriendly staff. Jacuzzi dirty and steam room way too hot, I burned my face while going in (not my first time in a steam room and it's never that hot). Not enough parking. Bed unconformable. The room besides that was nice and clean and the view was nice. I wouldn't come back.

Very average hotel. Visited a few years ago so thought we'd try again to give it a second chance. Very average customer service, front entrance and pavements are left icy and untreated so very dangerous for older people. Reception area is quite clinical and unwelcoming. It's quite basic, no real bar or option to chill out set up - felt that the restaurant was 'closed' during the day and unwelcoming - no comfy sofas or advertisement that you could buy coffee/snacks - really missing a trick here!.. As the hotel opposite the Cornelia does this brilliantly!... Small indoor pool that gets very crowded. Small gym, fairly good tennis table, pool for teenage kids. Never saw the spa/massage rooms in use ever!. A big hotel, we felt they could improve on the 'customer experience' hugely - we felt pushed into having a 'buffet' style meal on our first evening at 40lv pp which we felt was expensive given the quality of the food was basic. We asked if the A La Carte was available but they weren't keen to offer us this option and we had no alternative. As last time, the serving staff wear their own clothes, often jeans. hoodies so you are unsure who works there and who doesn't!.. there doesn't appear to be a bar at all or drinks menu so you have to enquire. Perhaps they rely on local bulgarian's visiting year on year - but this won't pull in other nationalities. On a more positive note, we had a roomy two bedroom apartment overlooking the rear of the hotel, with a lovely view of the mountains. The minibus service runs in the morning hourly to/from Bansko and is reliable.

I had a hive of wasps on my window!!! It was very dirty! The SPA was dirty too! Only the food and the location are good!

The hotel has amazing view, nature, fresh air, delicious food, perfect service, fireflies and multiculture guests.