Hotels with Parking in Bintulu

Newly renovated hotel, comfortable ambience and design. Really love the design of the renovated hotel room. Hotel receptions are also efficient and friendly. However, the bathroom was not clean thoroughly as there was faulty smell when we just checked in, and the toilet roll was also finished and not replaced until we look for cleaner to spray in the bathroom and replace a new toilet roll. I have to personally clean the toilet bowl to make sure no smell was left. The bedding was also not very comfortable, feel lile budget hotel bedding but understandable as it is a shophouse style hotel. Honestly for the price point we are paying it has nothing to be complained but only highlight the downside for hotel to improve.

Booked for King Deluxe but when checking in was given the twin bed room and when asked then only informed all the King sized bed room were given to other premium customers. If it's overbooked for certain room type, it could be better to apologise and asked for understanding rather than just telling us to accept since other premium customer have taken the room. I love Promenade Hotel group and always been staying wherever I go and this is the first time I feel shocked with this kind of experience.

No noises and easy acess. Friendly & polite staff. Large room so convienient to salah. Bathroom just nice. Breakfast was good. Only the room air condition was not fully cool. Hope some improvement. Thanks.

Overall, the three-night stay was decent. The downsides were that the hotel didn't provide shampoo, and the quality of the toothbrushes needs improvement. As for the hotel's breakfast, it was acceptable.

We arrived during Carnival, and the hotel was clearly understaffed, so we couldn't check in on time. However, the staff were incredibly thoughtful and gave us an empty room for my family, including the elderly and children, to rest in first. It was a very considerate gesture.

The owner was really nice. We didn't have local currency, so they helped us find a place to exchange money. The location is quite convenient, close to the mall and not far from the beach either.

When checked in, I can smell the scent of nicotine, though I was told it was not a smoking room. 2nd day, after room cleaning, found disposable slippers were not provided, checked with receptionist, was told housekeeping services ended by 430pm, so not able to provide. Was a bit disappointed...

The hotel lobby is big and beautiful. The room need upgrade. The breakfast is just simple breakfast, not recommend to add on. They have promotion for lunch buffet (rm10 for adults and rm5 for children). You get what you paid. The swimming pool is big but the kids pool is close.

Beautiful sunset view with good ambiance. Classy swimming pool and a hearty peacefulness. Special thanks to chef who prepared food with care at 6am as my wife is vegetarian and fasting. Thank you for giving the good experience.

Everything was good and cozy .. what u apin what u get . Have lift and have water filter . Have iron board secrion .