New Hotels in Hue

"Since the hotel is newly opened, I wanted to leave a good review, but honestly, there are quite a few things that are good, and many that need improvement, especially considering the relatively high price point. **Pros:** Because it's new, the beds are clean, the room has everything essential, and plenty of power outlets. I liked having the sink outside the bathroom – it feels cleaner than inside. The staff were EXTREMELY friendly and always ready to help. There are free bicycles available for guests. The location's convenience depends on individual needs, but it's a bit far from the city center. Breakfast includes machine-brewed coffee, and the passion fruit juice was also good. **Cons:** Despite being new, some of the facilities already show signs of trouble: The bathroom door in my room couldn't be closed or locked. Perhaps because it was on the 5th floor, the water pressure was quite low. For the shower, I couldn't figure out how to operate it, as the entire shower head only had one rotatable knob, offering just two modes: regular stream and rain shower. The bathroom was quite small, even though the room itself felt spacious. The shampoo tray was mounted right where you stand to shower, so I kept bumping into it. The room had three mirrors, and from the bed, you could see directly into the bathroom. Since the bathroom door couldn't be locked, it would slide open on its own after a while... which would be very awkward if you weren't a couple. The light switches in the room were very disorganized. Out of four switches next to each other, the room lights were controlled by the two on the ends, and one of the two in the middle was for the bathroom, but I could never remember which one. I had to try all four every time, disturbing my partner – the technicians should really re-wire this. One power outlet by the bed on our side had no power. The wastebasket in the room had a lid that required you to touch it to open – I prefer a foot pedal. The air conditioning worked okay but didn't get very cold. I'm sensitive to cold, but I kept it at 22 degrees all night and didn't even need a blanket – for a new hotel, I think this is unacceptable. The Wi-Fi was VERY weak, and staff repeatedly told me to reconnect because each floor had its own mesh network, but everyone did this, and it didn't help. The problem was that the Wi-Fi signal only ever showed one bar, so how could it be strong? In the other room, my friend found footprints on top of the wardrobe (??). I tried to think it was just someone putting their feet up, but it was a bit creepy. The design of that other room seemed problematic too, as one friend accidentally kicked a table corner and bled. Even though the hotel was new when I visited, I have a feeling it will deteriorate quickly. When we arrived, everyone was excited to visit the pool, but we were disappointed and didn't even swim because it was too small, only suitable for children to play in. The pool also lacked an overflow filtration system, so cleanliness wasn't guaranteed. Furthermore, besides accommodation, the hotel didn't offer anything else for guests to use. There was no area to gather and chill – they should really develop the rooftop like some other hotels do."

"If you're looking for a five-star hotel in Hue that combines a great location, beautiful views, and a resort-like atmosphere, I highly recommend Grand Royal Riverside Hue, Fusion Collection. The hotel is situated on the banks of the Perfume River (Sông Hương), making it incredibly convenient for visiting important historical sites such as the Hue Imperial City (Kinh thành Huế), Dong Ba Market (Chợ Đông Ba), and Thien Mu Pagoda (Chùa Thiên Mụ). Whether you're planning a tour of the World Heritage sites or craving authentic Hue beef noodle soup (Bún bò Huế), everything is easily accessible. Upon entering, the lobby's design is elegant and grand, blending modern aesthetics with cultural elements of the Hue Imperial City. The overall space is spacious and bright, exuding a understated luxury. The guest rooms are comfortable and expansive, with large floor-to-ceiling windows that let in natural light. Some rooms even offer stunning views of the Perfume River, providing a relaxing atmosphere by day and tranquility by night – perfect for slowing down and appreciating the charm of this ancient capital. The hotel's breakfast offers a rich selection, including both international dishes and a variety of Vietnamese specialties. The staff are friendly and attentive, and from check-in to check-out, you can feel Fusion Collection's consistent commitment to excellent guest experience. I particularly enjoyed strolling along the Perfume River in the evening, taking in the sunset and night views, before returning to the comfort of my room. It truly allowed me to experience the leisurely and elegant pace of Hue, this thousand-year-old ancient capital. Reasons to recommend: ⭐ Five-star accommodation quality, with comfortable and modern rooms ⭐ Scenic views of the Perfume River, in a tranquil and beautiful environment ⭐ Close to major attractions like Hue Imperial City and Dong Ba Market ⭐ Abundant breakfast with both Vietnamese and international cuisine ⭐ Friendly and meticulous service, resulting in an excellent stay experience ⭐ An ideal choice for exploring Hue's World Heritage sites If you're traveling to central Vietnam and wish to delve into the history and culture of the Nguyen Dynasty's ancient capital while enjoying a high-quality accommodation, Grand Royal Riverside Hue, Fusion Collection is definitely a recommended five-star hotel and one of the most satisfying stays of my trip to Hue."

"I had a wonderful stay at this hotel. The location is perfect, situated right in the heart of the city and close to many local attractions. My room was exceptionally clean, spacious, and offered a stunning view from the window. The bed was incredibly comfortable, ensuring a great night's sleep. What truly stood out, however, was the staff. They were extremely welcoming, polite, and always ready to help with a smile. The breakfast buffet also had a wide variety of delicious options. I highly recommend this hotel to anyone and will definitely come back!"

"A great hotel, a cozy, spacious room—YouTube was a lifesaver in the evenings when I watched movies)"

"The hotel has only been open for a week, so you have to be patient. I think a few things need improvement: - No safe - The toilet in the shower is a bit awkward 🤔 - Roosters under the window - Breakfast is almost very good, but with this heat, they need to have ways to keep things cold before guests serve themselves, otherwise it could be dangerous. I ate everything, and it was very good and fresh. - A trash can in the room would be essential because having to go to the bathroom in the shower every time to throw something away is a real pain 😂 Anyway, the whole team is very young, and I think they'll do well 🤙😎"

"The location, facilities, and friendliness were all great. It was convenient having a large mall nearby. The distance to the Old Town was also not too far, making it great for sightseeing. I will definitely visit again next time."

"great"

"Enthusiastic staff, central hotel"

"The rooms are clean. very responsive customer service through WhatsApp. Upon arrival, they provided complementary traditional Hue rice cakes which are delicious I wish know the place to get more. The location is next to the Citadel so it’s convenient. the only thing is we need to re-enter passcodes to get in and out but it’s a minor thing. I would stay there again !"

"This is my first time staying in this style of accommodation, but the room was very clean and well-equipped with furniture, a kitchen, a washing machine, and a dryer. It was located on the first floor of the building and was open late into the night. The high floor offered a great view, making for a comfortable stay. There's a convenience store open late on the first floor of the building, and an Aeon Mall nearby, making it an excellent base for long-term stays (work or sightseeing). However, the security staff's attitude was extremely poor. Their attitude was completely different from the security staff I've encountered in Vietnam at coffee shops, restaurants, supermarkets, and all the service businesses I've visited by motorbike. Security staff at other accommodations are incredibly kind and helpful, but the security here is terrible, and none of them are friendly. It's managed by a terrible security company. They seemed to be saying, ”I work for a high-end building in the Hue network, so I'm different from other security staff!” Especially in Vietnam, many people who work in such environments tend to be arrogant. It was my first time visiting the place, and I didn't know where to park my motorcycle. Security was watching me, but they didn't say anything. After I parked, they told me I couldn't park there and that I should find an empty spot myself? ??? So, I didn't know where to park, and when I changed my parking spot, they said I couldn't park there because there was a rope barrier? ??? There weren't any ”no parking” signs, and it's impossible for someone unfamiliar with the area to know! Normally, when someone is in trouble, you help them. They should say, ”You can't park here, so I'll guide you to a designated parking area. Please park there.” That's the proper way to interact with people. It seems like most people don't understand that a person's character is only judged after they can do that. The next night, when I was parking in the underground parking lot, there was security by the gate, but they didn't offer any guidance. While I was waiting for the gate to open, they just sat there, beckoning me without saying anything? ??? This parking lot is monitored by cameras, so they should just tell me to park my motorcycle on the left! !! Furthermore, if there's a parking fee involved, it's common sense to treat customers with courtesy. The security company's training is completely inadequate. I saw four security guards over two days, and all four had the same terrible attitude, showing a complete lack of training. One of them, the security guard at the entrance to the building lobby, was sitting in his chair, laughing loudly to someone on his cell phone, completely absorbed in the conversation. I couldn't help but think, ”Is talking loudly on your cell phone during work hours your top priority?!” I think it would be best to file a complaint with the security company and demand that they provide guidance and training on their service."