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Posted on Apr 14, 2026
dr_sabina
We stayed at the hotel from April 11th to 14th, 2026, as a couple. The hotel is a 10-15 minute taxi ride from the airport (taxi fare is 7 Lari, approximately 210 rubles). You can call Yandex Taxi. The administrators at the hotel speak Russian. They explained everything clearly, gave us two keys, and showed us to our room.
The room was very spacious, like a full one-bedroom apartment, with plenty of storage. Our room had a balcony with a sea view. It was a corner balcony, but you could still see the sea. We were on the 21st floor. There are many elevators, so you don't have to wait. The elevators are fast and smooth.
The bathroom had a water heater, so there were no issues with hot water. There was plenty of water for two people. The electric towel dryer in the bathroom was super – the bathroom wasn't cold, and there was no dampness.
One night it was cool, so we turned on the air conditioning for heat, and the room was perfect.
There's a refrigerator and a safe.
Besides the large, comfortable double bed, there's also an armchair that converts into a bed, if needed.
There's a TV with many channels, and the quality is good.
Definitely book a room with meals included! You won't regret it at all. The hotel has a restaurant. In the morning, you go up for breakfast, and they offer 6 menu options to choose from. The menu is substantial, and the presentation is like a restaurant! It's sooooo delicious. I had breakfast #3: croissant with spinach, scrambled eggs, vegetable salad, and casserole. Coffee, orange juice, tea, and milk are unlimited.
Overall, the restaurant is excellent. The food is tasty. However, it's not cheap. Khinkali is about 2 Lari per piece, and you can order a minimum of 5. Khachapuri on a skewer is 20 Lari. Pork shashlik is about 40 Lari for 390g (but they gave us many pieces with bones! That was unpleasant). Typically, our average dinner bill came out to around 80 Lari without alcohol.
Hotel guests get a 10% discount on the restaurant menu. We often ordered takeout (the 10% discount also applied) and ate everything in our room. This was because we bought wine for our room (wine in the restaurant was x2 the price). Plus, it was convenient to have dinner in the room right after a shower and then relax in bed.
The sea is a 5-minute walk from the hotel. The promenade is wide, long, and clean. Be prepared for many stray dogs in Batumi, but they are all friendly.
We almost always traveled by taxi, calling Yandex, even though the city is quite small and everything is very close by.
There are many currency exchange offices near the hotel. For the most part, all exchange offices have a similar rate. There's a Spar supermarket near the hotel, and many other shops a bit further away. There's also a large shopping mall across the street.
The hotel is quiet. There are no rowdy or noisy guests.
I want to specifically highlight the staff. They are wonderful people. Thank you to them! Very polite. I especially want to mention the administrator (a young man, I regret not remembering his name). He helped us buy tickets to Tbilisi. We couldn't pay for the tickets with our own card, and he bailed us out by paying with his own card. That was simply fantastic, a huge thank you to him.
The room is cleaned every day, but we hung the 'do not disturb' sign because it was already clean. We were only there for 3 days.
The towels are clean and fluffy. The bed linen is clean. There are two pillows per person on the bed. The pillows are good. The mattress is medium-firm, just how I like it. You can't feel the springs.
Outside, you might encounter male beggars (Georgians). They seem to start a polite conversation with you, saying 'gamarjoba', asking where you're from, etc., engaging you in conversation, and then they ask for money. Any banknotes will do for them. I don't know if they bother women as much, but they often cornered my husband. They'll literally reach out to shake hands, and that's how it starts. We always said we had just arrived, had money on our card, and hadn't had a chance to exchange it yet.
Also, be careful with Georgians selling excursions. As you walk past them, they'll speak to you in almost a commanding tone, telling you that you *must* go on an excursion with them. Just smile and pretend you don't understand anything, or that you've just arrived and aren't planning to go anywhere yet, haven't planned anything, etc.
Conclusion: I definitely recommend booking this hotel. The staff is super, breakfasts are excellent, everything is clean, fresh, wonderful, and the view is good. You will not regret it at all. Don't hesitate, book this place!
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Price per night fromPLN 215
Posted on May 19, 2026
Guest UserThe place is good and well-organized, with everything you need like a washing machine, iron, and a small kitchen. It's clean, but not the best. The location is excellent, close to restaurants, cafes, and tourist areas within walking distance.
The only issue I had was that after the apartment was cleaned, my pajamas went missing. I asked at the reception, and they said the cleaning staff wasn't there. Since check-out was early in the morning, I gave them my number to contact me if they found them. Honestly, this whole thing made me uneasy; if pajamas can be stolen, what about other belongings? I was a bit stressed and insisted on following up to see if there would be any action, but unfortunately, they didn't care at all and didn't take the matter seriously.
If you book here, make sure to keep an eye on your belongings and don't let anyone in to clean.
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Price per night fromPLN 240
Posted on Oct 27, 2023|Standard King Room-Non-Smoking
Mrs. GNBExcellent location within walking distance of everything, courteous and very helpful and patient staff. Tremendous service team especially at front desk and in the restaurant at breakfast who are indeed hardworking and made the 14 days spent there not only a great experience but presented a sumptuous breakfast buffet that few can equal from twenty types of bread and pastries to fresh honey still on the hive tray that you carve out yourself. I was impressed.
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Price per night fromPLN 355
Posted on Jul 10, 2026
Ekaterina CheХороший новый отель с бассейном, расположен недалеко от аэропорта и посёлка Гонио, где есть старинная крепость и хороший пляж с чистой водой (на такси минут 10-15). Напротив же самого отеля расположена длинная городская набережная - неособо для купания, но ней приятно прогуляться с утра. В отеле хорошие завтраки. И овощи и фрукты и йогурта и выпечка, кофе натуральный. Персонал вежливый, говорит по-русски. Номер дали с видом на бассейн и море, за что отдельное спасибо. В номере есть все необходимое, включая халаты. До центра города на такси от отеля можно доехать за 10 минут, такси недорогое.
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Price per night fromPLN 398
Posted on Jan 13, 2026
Anonymous User
Отель действительно соответствует стоимости межсезонья, отдыхали в январе. В сезон не могу рекомендовать данное размещение, скорее удобный вариант для деловых коротких поездок.
Комната чистая, но уставшая. Кровать удобная, постельное чистое. Большой минус - запах канализации в туалете. Чайник есть в общей зоне, холодильника нет, только в столовой зоне персонала, нам разрешили оставлять там продукты.
Персонал дружелюбный, отзывчивый.
Уборка номера и смена полотенец по запросу.
Очень удобное расположение в старом городе, у порта, из окна видно море, везде ходили пешком.
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Price per night fromPLN 176
Posted on Feb 26, 2026|Deluxe King Room-Deluxe King Room
Saumyaleo31
We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations.
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.
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Price per night fromPLN 931
Posted on Jan 11, 2026
Guest User
We stayed at the hotel in January 2026. The hotel has no radiators, heating only comes from the air conditioner. We were freezing at night (the air conditioner was set to 28 degrees). It was terribly cold and damp. However, the mattresses are high-quality, the linens are clean.
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Price per night fromPLN 133
Posted on Apr 22, 2024
geritch
Quite interesting place. It is a residential house where a whole 9th floor is located under the hotel. Sea in 2 minutes walk, also a nearby 24-hour supermarket, a large mall, a lot of restaurants. If you live in the rooms on the left side, you can see the sea, the west side.
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Price per night fromPLN 146
Posted on Dec 31, 2023|King Room with Mountain View
Anonymous User
Our room had a balcony with a nice sea view. The bed is comfy and shower is big. Location is great too.
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Price per night fromPLN 336
Posted on Jul 17, 2025
Guest UserEverything is fine 👌 cool bartender in the lobby 🔥
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Price per night fromPLN 246