Malaka Luxury Hotels

"We chose this hotel for our vacation in Lombok and absolutely loved it. The views and the hotel itself were amazing, a real 'wow' experience!"

"I must say we really enjoyed a lot during our visit in Lombok by choosing this hotel. Even though the hotel is relatively new compared to others, their services are top notch especially the food, all served in ala carte to keep it fresh everyday. You will have direct access to the beach too by choosing the sea view villa and it only takes one minute to the beach every morning. The staff are also highly trained in keeping your privacy secured. Besides that you can also approach the staff for Gili island hopping. The boat will ferry you from the beach in front of the hotel so that you don’t even have to worry about being late. The water is so clear that you can also snorkelling at the beach, however bring your own gear for hygiene purposes. The location of the hotel is quite secluded, so do expect to spend most of your time in the hotel unless you arrange your own day trip. You will never regret choosing this hotel!"

"First, about the pros. After a long trip to different countries with friends. My husband and I decided to relax together somewhere in a secluded corner and celebrate my husband's birthday. We chose Lombok and this hotel. We were met at the airport, the transfer cost 750,000. They checked us into a chic room with an ocean view, second floor. Although I asked for the first when booking, but we also really liked the second, we did not object. It turned out that there was a cyclone for the first three days. Strong wind and rain. But this did not bother us, because we were in a great place. Great breakfasts to order from the menu, good spa. I will note that we were the only guests in the hotel for the first three days. And now about the cons, they would not have been there if not for February 14, Valentine's Day. Many in the reviews complain about the expensive menu. I agree that it is expensive and not always as tasty as expected. There are many good restaurants nearby in Singigi. My husband's birthday... I asked in advance when booking the hotel what we could organize on this day. They told me a piece of cake or a cake for an extra charge. We ordered dinner on the ocean shore. These were beautifully set tables, there were several of them, we laughed, thinking that we had invited guests. But no, it was an ordinary dinner like every day. There was no special celebration. Everything is as usual. But we are in a great mood and we are together in a wonderful place... everything went great! Let me remind you that the hotel was empty, two or three more couples arrived later. For breakfast, they began to forget to bring us fruit or not offer something from the menu, as was the case on the first days. The service here, unfortunately, is not attentive with such a small number of guests. And then on February 14, they brought us coupons for the holiday. You can use them to book a dinner at a discount, a spa or choose an excursion (all are attached) We decided to give the hotel a chance to redeem itself and ordered a romantic dinner (I would like to clarify, we rarely dined at the hotel, this was the first day of our stay, my husband's birthday and here it is 02/14). And what do we see, the same tables usually set, like every evening, strangers passing by sitting nearby, well, a rose from the hotel as a bonus. They have nothing new, except for some special menu, after which my husband remained hungry, because everything was not tasty for him. But this did not bother us until we saw another couple having a truly romantic dinner. I asked why they had flowers, a beautiful tent and a gorgeous romantic setting in the hotel courtyard. But they did not even offer us this. They told us that this was a different package. But I asked what could be organized for my husband's birthday, they only offered me a cake, we ordered a romantic one and that's it. I read all the offers from the hotel in the room, there was no such offer as I saw from the guys. It was very beautiful. By the way, the prices are different everywhere, on the website one, on the menu another for the same offers. With such a small number of guests, how could this happen? I was extremely disappointed. I did not show this to my husband. Later I saw in the brochure at the hotel that the cost of a romantic dinner was the same on a regular day, as we were offered with a coupon, supposedly with a discount. In general, we adore the Maldives and so I regretted a little that I did not choose them. The price was the same. I was very disappointed in the hotel. I did not find out, swear or talk about my dissatisfaction. We continued to relax, have fun and travel around the island, eating wonderful dishes much cheaper in neighboring hotels and restaurants. And yes, on the last day of our stay, they did not even come to clean us. They forgot. It was twice a day, they came only in the evening. Everything that was written in the reviews corresponds to reality. You shouldn't have high expectations. The staff is good, but unfortunately not professional. We stayed at the hotel for 7 days. I hope the hotel will read the review and will please other guests with more comfortable and attentive service. And remove these tasteless expensive dishes from the menu. They spoil the reputation of your hotel. Reviews often write about this."