Find Best Hotels in Las Terrenas

"Buena ubicación. Buen trato por parte del personal de recepción, pero las personas que trabajan en el restaurante de la playa lo hacen con mucha parsimonia, lentitud y descuido: había que pedirles que te atendieran o que preparasen las cosas porque nunca tenían nada listo. El desayuno estaba incluido (ver foto), pero era muy básico y sin ningún tipo de variedad. Precios del restaurante caros y también del masaje (€60/hora). A nuestra habitación no llegaba el wifi, el desagüe de la ducha estaba atascado, supuestamente lo arreglaron pero seguía igual. Tampoco llegaba agua caliente al baño y tuvimos todos los días que ducharnos con agua fría. Las mallas de mosquitera estaban rotas con lo cual de todos modos entraban los mosquitos. El hotel es bonito y las habitaciones amplias, pero había tantas cosas que no fueron bien, que salí con un sabor agridulce con toques amargos."

"Beautiful location, very kind staff. Top hotel."

"Gentilezza e posto molto bello vicino a tutto"

"The beach is awesome great location the rooms are big for 5 guests I really love the place breakfast was good"

"The room is quite big, the big bed room is much more comfortable than the twin room. But the hotel is old and the facilities are old. Air conditioning can be cooled and cannot be heated. It happened to be very cold in those days and it was very uncomfortable. In addition, the hotel can be stored for a long time, very convenient, so I have been living."

"Generally ok and I did extend my trip a couple of days. The food was good and the entertainment team were great. The front desk however are a bit full of themselves. When I arrived at 14h30 they told me the room would be ready by 15h15. When I went back at 15h30 they said 16h30… it was because they were still painting it! When I went in the room I lent against the wall and got covered in paint. I contacted the front desk who seemed very inconvenienced by the issue and said ‘I suppose you will want to change room’. Well yes… did they offer to help me clean off the paint, move my luggage to the new room, bring the new keys to me? No No No - had to do it all myself. So service recovery skills there non existent. They also messed up the new keys when I extended the stay so I had to go back. There is a club area on the beach but it is so badly signposted that people would drift in there and sit down and then get into a fight (literally) with the club guests. The signage needs to be made a lot clearer. I don’t really want to listen to that on my vacation and I expect people who go in there by accident want to be humiliated either. But I did like the hotel and particularly the beach was great for swimming."

"Wonderful place. Like living in the castle. The view is marvellous, beds are huge, breakfast is delicious. People who work here are nice and welcoming."