GGuest UserFood: Breakfast was varied, with western,asian and local. We had Dinner at the main buiding using Meituan set menu and it was a good deal, as the 2 person deal is enough to feed 4 and tasted quite delicious. Location: it is a resort so you are going to spend most of the time on the resort ground. We booked 3 day 2 night and the time was enough to explore everything. Nice scenery. Amenities: only a few activities were covered in our package so it will depend on your package. The package was confusing and we didnt know exactly all the activities that were free or cost extra. The reception on check in should have explained all of this upon check in, but maybe they are not trained, or maybe because our accomadation at pinecone is considered 4 star so they used lower quality staff. All the free stuff are a bit lame and service was poor except for the craft lady who actually showed us a wechat app for the hotel where free activity voucher can be found. They outsourced the activity area so that is really poor decision as it hurts the brand image due to service levels. For hotel staff, thumbs up to the shuttle ladies, who you call to get from one place to another. They are prompt and speedy. Service: check in staff was professional but not warm. As mentioned, the activity area is outsourced so most staff are cold and seemed rude, except for the craft lady who was actually decent. But considering this resort and the type of guest, i would consider this really bad. Cleaniness: the room is very clean, a bit worn (see pics of wall), but it feels quite clean.
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