Hotels with Wi-Fi in Lowlands

I only stay for one night . However I received Awesome customer service. I was allowed to get lunch before my official check in time that was 3pm. . The young lady at the baggage area was professional. After checking in and receiving my bottle water and champagne. I was told where to go but got a bit confused . Nonetheless i asked where the buffet was and was escorted to the buffet restaurant by a gentleman from the beach where you get your towels. When I got to the buffet a young man greeted me with a nice smile and offered me something to drink letting me know that the restaurant was closed and will be opening shortly. This to me was awesome customer service. I ask let him a few questions as it relates to Wi-Fi and he was able to tell me. My only issue was I checked you cannot gain access to Wi-Fi until you are assigned a room number. I checked in at 12 am and my room was going to be ready until 3pm I had no access to Wi-Fi and couldn’t call me family to let them know I was safe. There should be a way to gain Wi-Fi access before you are assigned a room. A one time access 30 minute access Other than that everything else was great . The workers at the Buffett was awesome especially a young man with braids that worked the morning and evening shift night of the 8/7/23.

This was my first time leading a group to a Sonesta resort. I brought a group of 21 adults. Almost all of my other all-inclusive resort experience has been with Iberostar organizing almost 10 group visits to 3 different Iberostar resorts and 2 visits to Rui resorts. Let’s start with the good/great. The location of Ocean Point is absolutely beautiful and really the most beautiful location of a resort I have been to. Stunning views and an amazing location. Having the airport right next door is convenient for obvious ground transportation reasons but having that additional beach attraction with the planes landing and taking off is really cool. The service staff we interacted with at the restaurants and bars were truly exceptional and some of the most friendly and engaging staff I have encountered, including the Baha Mar and Four Seasons. A shout out to Shingai, Jennifer and 'Mr Smiley' at Azul and Cheryl at the Point Pool - they were exceptional!. The Sonesta restaurant staff was very accommodating with our larger group and always got us good seating times for our entire group to be together for dinners and did so every time without concern or trouble. The food at the restaurants was amazing – never had a bad meal. We had two folks with dietary restrictions and every restaurant handled their restrictions perfectly. The restaurants and food were amazing. Now the not so good. The deck service at the Ocean Point pools was non-existent. You could always get up and go to the respective bars at each pool to get a drink, but they never had anyone away from the bar providing service, taking orders, delivering drinks etc. It was very much self-service – if you want a drink, you were going to have to get it yourself. The main pool for the Maho was under construction and the Maho guests were all in the one pool with a swim up bar so it was constantly packed. We didn’t even use that pool it was so crowded and only used the two pools at Ocean Point. The bar that services the Edge/Azul Pool had terrible service and as a result, we only spent one afternoon at that pool. It was a bit of a walk to the bar from the pool and there was typically no staff at the bar when you got there – you had to wait to be noticed and get service. The bartenders at the Point Pool were super friendly, but there was no lounge or table service there either. We ended up spending most of our time at the Point pool because at least the bartender was there and friendly. Usually 5 star/luxury resorts have servers that provide pool deck service with great attention – that is not the case here. They have lots of live music at the Point Pool and the roof top bar, but it is all blaring loud – so loud, you really can’t have a conversation. It was ear piercing. The last day, as we made friends with the bartender at the point pool, she advised that artist to play at a reasonable level, which was much appreciated. The check in process was very clunky for our group and they do not provide a

We traded through RCI. RCI rated this a silver crown, so I disregarded the poor reviews I read, and figured they were just extra picky people. We added 3 nights to our trip by staying at Sapphire before checking into a week long trade at another place. All 4 of us (2 adults, and 2 teens) said the beds and pillows were the best we can remember having at a timeshare trade! The sleeper sofa was 2 separate mattresses, so that was a nice surprise. The room was very clean, but not well maintained unfortunately - it just needed simple things like fixing missing grout, caulking and painting, but since that hadn't been done it looks very run down. Also the air conditioning did not work well, so the room was barely cooler than outside (and that was before the daily 2 hour power outage). The room air conditioning did not dehumidify at all, so the tile floors were always wet. There is no ventilation in the bathroom so it was extra hot in there. There was no shower curtain, just a shower head over the open bathtub. Note, there is not an electrical outlet in the bathroom. You can trade pool towels at the front desk, but half the time we tried to do so during towel hours, they did not have clean towels to trade us. The beach area at Sapphire is really small, and only accessible at low tide. The pool water was always cloudy. We came to visit all the beaches, so we didn’t mind since we used our rental car to drive around the island. The back up generator only worked 1 of the 3 days we were there, so the 2 days it wasn’t working the elevators were not able to be used when the power went out for 2 hours each day - my kids were terrified of getting stuck in it when the power went out, but thankfully that never happened, but we did have a near miss when the power went out 5 minutes after we got off the elevator and the back up generator did not come on! I was surprised this was a silver crown. It's very run down looking, and just needs some basic maintenance to look much better.

My wife and I have been owners at Royal Islander - La Plage for 20 years (weeks 45 & 46 - Saturday-Saturday). A few highlights from the conclusion of week 45: - Internet access is now free and works very well across the resort - Tortuga Restaurant - My wife and I met the new owner last year and again this year. This is a completely different restaurant under the new ownership. Excellent menu, well prepared food, and superb line-up of live music. It is also possible to order food and drinks from the pool via a waiter….this service may have existed previously, but this is the first time I remember seeing it. - Excellent location with a beautiful sunset view - Very friendly and accommodating staff. Earlier this week, our refrigerator stopped working and upon notifying the front desk a replacement was delivered within the hour. - Great security. The security guards are always on the lookout for people entering the resort from the beach and/or other entrances. Any non-guests of the resort are nicely sent away. - Sunset Beach Bar is a short walk down the beach. We love watching the planes take off and land…favorites are Air France (daily) and KLM on Wednesdays.

Les avis positifs nous ont orientés vers cet hôtel pour notre séjour. Malheureusement comme tout à changé en deux ans! L'arrivée se fait par un chemin complètement défoncé, le check in commence par la présentation d'une facture (???) à régler fissa. Le cerbère de la réception et ses acolytes ne décrocheront pas un sourire, un bonjour ou un au revoir pendant 10 jours, même quand le réceptionniste de nuit m'a demandé une cigarette (le pompon sur la Garonne). Pour finir une nuit il n'y avait personne à la réception, ils ont fermé la porte principale et laissé l'accès à tout le monde par une porte coupe feu (intéressant pour la sécurité n'est ce pas?) L'ascenseur est en panne et le restera pendant encore 3 jours, il sera réparé et le lendemain de la réparation un client y reste coincé, pour finir il n'y aura plus d'éclairage à l'intérieur et une lampe de secours y sera installé jusqu'à la fin de notre séjour. Les clims du lobby fuient et on met des seaux dessous. Il y a beaucoup d'erreurs techniques dans cet hôtel: les escaliers sont bordés d'une grande plaque de fer forgé découpé qui n'est pas fermé, ce qui fait que lorsqu'il pleut les escaliers sont trempés et donc glissant. Dans les chambres ca sent le moisi (les filtres des clims ne sont donc pas nettoyés correctement), la clim de notre chambre a eu des fuites et comme elle était au dessus du lit...., dans la salle de bain le bac de douche n'a aucune inclination par conséquent prenez une douche et transformez votre salle de bain en piscine! le robinet de la salle de bain ne peut pas tourner (il est carré et touche le mur derrière), la VMC fait plus de bruit que les avions qui atterrissent à l'aéroport 4 kms plus loin. Il n'y a rien de prévu pour étendre les serviettes de plage, les placards sont déjà cassés (merci les clients peu respectueux), le service de chambre est fluctuant (un jour vous avez deux serviettes, le lendemain une seule, ou pas de tapis de sol, etc..). Le positif? La literie est parfaite ! Bref pour le peu de positif, le prix excessif par rapport aux prestations attendues fuyez!