Hotels with WiFi in Xinmi

"The overall stay experience of the hotel is great! In particular, I would like to praise Xiao Zhao [strong] at the front desk, the service is warm and thoughtful, the check-in is efficient, and I also take the initiative to introduce the surrounding food, which makes people feel very kind. The hotel also has small snacks and fruit tea. It is recommended to choose here next time!"

"Service: A huge commendation and thank you to the staff at Zhengzhou Yinji Ice and Snow Hotel, especially Kid and Princess Elsa. On April 19th, my family of three checked into the Eskimo-themed family room. Every child gets incredibly excited when staying in a new place. My son, due to his excessive excitement, playfully tugged on a hanger in the wardrobe, and the clip on it pinched his left pinky, causing it to bleed. We immediately called housekeeping to ask if they had a band-aid. To our surprise, they not only sent a pack of band-aids but also disinfectant iodine swabs. We felt warmth and care on our very first day. On April 20th, around 7 PM, we took the hotel's mini-train to the Animal Kingdom to watch the Tree of Life fireworks show. In our rush to get on the train, I dropped the tiger bus bubble machine we bought earlier that day in the park. As a result, the liquid bottle separated from the upper part of the machine (as circled in green in Figure 2), and even worse, the broken part of the liquid bottle's screw cap got stuck inside the machine. We tried to twist it out for a long time but couldn't. You know how children are; if something they love breaks, they get very sad and desperately want it back to normal. I was already preparing for the worst, planning to buy an identical one at the hotel's commercial street the next day. After the fireworks show, we went to the Animal Kingdom's customer service center to borrow pliers, but that didn't work either. On the way back to the hotel, I was racking my brain trying to figure out how to fix it, thinking maybe the bubble liquid was too sticky or that cold contraction/thermal expansion would help if I put it in the fridge overnight. By the time we got back to the hotel, it was 8:30 PM. We went to the front desk and found a staff member named ”Kid” (the handsome young man on the left in Figure 3), hoping to borrow a suitable tool to continue fixing it in our room. To my surprise, ”Kid” immediately told us to go back to our room and wait, and he would fix it and bring it up. I was incredibly astonished at the time because this was clearly beyond his job responsibilities. Around 9 PM, the doorbell rang. We saw ”Kid” and ”Princess Elsa” come together, bringing the repaired bubble machine. They even refilled it with bubble liquid and, to our even greater surprise, gave us four extra batteries, saying they were worried it might run out of power! [Crying emoji] Oh my goodness, my feelings at that moment! After two hours of trying to fix it myself, I was truly overwhelmed by the unexpected warmth and kindness. All I could say was, ”Thank you, thank you so much!” I absolutely had to share my genuine feelings today, no matter how late it was. Through this public platform, I want to give a big shout-out to these two lovely staff members. Their enthusiasm and thoughtfulness made us feel right at home. This short 3-day trip became unforgettable because of this incident, something I'd never experienced before on family trips. If I'm lucky enough to stay at Yinji Ice and Snow Hotel again, I hope to see them. Thank you both again."

"真的有被驚喜到 我當時到了航班有點晚酒店就打電話詢問了，在知道我到的晚，而且下雨了，酒店給我備了兩瓶温熱的礦泉水，真的被暖到了 而且有求必應 最開心的是左右兩面都是瑞幸，我這個咖啡腦袋狂喜"

"I booked this hotel when I visited Yinji Animal Kingdom, and the experience was excellent. The room was clean and tidy, with good lighting and ventilation. The breakfast was also quite delicious. The receptionist was very friendly and efficient during check-in. The overall environment was quiet and comfortable, and the price was very reasonable. I will definitely choose this hotel again next time. Highly recommended!"

"The room was very nice 😂, the price was not expensive, the breakfast was full, and the front desk clerk was warmly received. The room staff is also very patient, the child likes this hotel very much, and will come if there is a chance."

"Very clean, the decor is very comfortable, and the underfloor heating makes it very warm in winter! Staff will deliver water to your door if you need it in the evening, and the hot water comes on quickly. The toilet is a smart toilet with a voice assistant, which is very convenient! The environment is also very quiet."

"The first time I went to Yinji Zoo to book a hot spring hotel, I felt pretty good. After playing in the zoo for a whole day, I returned to the hotel bubble hot spring, and then went to the rest area to eat fruit and lie down. The hotel also has a cinema, children's entertainment area and other entertainment facilities, especially the service of the waiter. I made a big praise. I forgot the name. It seems to be Li. It is a lady. Our shoes are glued. We also paid for it. After get off work, we went outside to buy 502 and sent it back to the room. We didn’t want to give the money. It was already very late at the time. The service attitude was great! I hope the leader will reward the treasure employee more. It is not big, but it is very warm! All five-star praise! ! !"

"The location is very convenient. The room is very clean. The facilities are complete. Travel is very convenient. The front desk service is also good. The price-performance ratio is very high. It is very suitable for travel and meets all needs. The environment is very good"

"I didn't expect this hotel to be so close to Yinji. We had originally planned to book a hotel nearby after leaving Yinji, and it was only a half-hour walk away, so it was really close. The hotel was larger than I expected, with beds measuring 1.35 meters (we had a double), which was a truly wonderful stay. The environment was also very spacious. The bathroom and shower were both excellent. We had a pipe clog once, so we called the front desk, and they came right away, even apologizing. The service was truly excellent, and it didn't affect our trip at all. They also knew about various activities, so I was very satisfied. The toothbrush and slippers they provided for the children were very thoughtful. We hadn't received any of these at Hanting Hotel or Starway Hotel the other day. Overall, the service was very pleasant. The children were clamoring to see the robots, and they had booked a hotel with robots. It was a very good trip, and I had a really great time. The room was equipped with a Xiaodu speaker, and the entire house was fully connected. Overall, I think this was the most satisfying hotel I stayed in during my trip, especially the breakfast. I'll definitely be back next time I'm in Yinji!! The parking lot and charging stations are also great. There's a snack street and night market nearby, which are really nice. However, one downside is that if you don't come from the night market, it can be very congested. It's not really the hotel's fault, but the road itself. Hahahahahahahahahaha It was a very pleasant hotel experience, and thanks to Ctrip for allowing us to check out at 4 PM."

"After checking in, both the room environment and the location were very good. There was also a free fruit plate, and the underground parking lot was very convenient. More importantly, I would like to express my special thanks to the front desk lady and the cleaning lady. I forgot my jade necklace in the room, and they called me to confirm whether I had forgotten it. Once again, I fully affirmed and thanked the service of Wenlan Hotel."