The Hilton Wenan provides a great place for travelers to relax after a busy day. Visitors to Wen'an will find that the Hilton Wenan is a fantastic accommodation choice. The hotel is 26km from Wen'an Railway Station and 59km from Beijing Daxing International Airport. This hotel is located near many of Wen'an's attractions including Jingnan Huamei Shengdi Tourist Resort, Luneng Lingxiu Manor and Hailan Hot Spring Water Park. This hotel makes a great place to kick back and relax after a long day of sightseeing. This Wen'an hotel offers parking on site. Guests tell us the location of this hotel is fantastic. For guests traveling with families, this hotel is consistently one of the most popular choices.
"This stay was extremely unpleasant. After checking in, the catering department delivered welcome fruit. They knocked once, and without waiting for a response from inside the room, they just swiped their card and walked right in! My husband had just come out of the bathroom, stark naked, and was seen directly. Luckily, it was a male staff member, otherwise, it would have been a real mess! It was absolutely terrifying!
1. After this unpleasant incident, I called the front desk to complain, but their explanation was very unconvincing, clearly trying to protect the catering department.
2. During our stay, we discussed travel activities with the front desk, but no one offered us any apology or made any attempt to appease us. We weren't asking for compensation, just an acknowledgment and a better attitude.
3. Only upon checkout did the front desk politely do something, offering us a souvenir (two bottles of red wine). It felt like a perfunctory gesture, just to report back to their superiors.
4. There was a gecko in the bathroom (see photo), quite cute.
5. The hotel lobby lacked clear directions to the breakfast area.
6. The hotel's Chinese restaurant prices were a bit high.
The resort environment itself is quite nice and quiet.
Overall, we won't be coming back. While the hotel environment is fine, the service was truly amateurish and left us feeling quite unsettled. The check-in explanation was very detailed, and we got a free upgrade to a suite, which are the only positives."