Welcome to the Crowne Plaza Kitchener Waterloo; located just minutes from highway 401 in the heart of downtown Kitchener and a short commute to cities; such as Waterloo, St. Jacobs, Cambridge, and Guelph. We are at the center of Kitchener-Waterloo's thriving technology hub; including Google, D2L, Open Text, BlackBerry, Christie Digital, NetSuite, Igloo, Communitech, and Catalyst 137.
The hotel is close to several sports and entertainment venues; including Centre in the Square, KW Symphony, Bingemans, THEMUSEUM, RIM Park and the Kitchener Memorial Auditorium(The AUD). The Crowne Plaza Kitchener Waterloo is nearby both St. Mary Hospital and Grand River Hospital. We are located near many restaurants, attractions and event venues; including the Tannery.
Minutes away from University of Waterloo & Wilfrid Laurier university and right across Conestoga college.
At the hotel we also have our share of recreational amenities for the whole family to enjoy; including bowling, mini-putt, an arcade, ping-pong, an indoor heated pool, squash courts and more!
We have over 15,000 sq. ft. of modern event space and 201 guest rooms and suites, making us the perfect location within the Kitchener Waterloo Region to host your next meeting, conference or wedding. The Crowne Plaza Kitchener Waterloo was designed with unique style and amenities to help you relax, rest and connect. We look forward to welcoming you!
"So, the leading positive is the buffet breakfast in the hotel restaurant -Aqua. Decent selection and good quality. Fresh omelet station. It is generally an add-on or a slightly higher room cost when included.
The front desk service was friendly.
Parking is expensive at $12 per day down a back alley and under a low concrete parkade roof - max height of just over 6 feet. Limited parking available.
Service for cleaning making up the room is the decided downfall here. We placed the Grey- please make up the room card on the door each morning before departing. First day, nothing by 5:00pm. First room attendant in the hall - not my assigned room, second attendant - not my room, third attendant - not my room. Pattern? Finally, someone bothered to take ownership and brief a supervisor? to request someone. I'm not sure about the purpose of the signs since clearly they are meaningless.
Two days later, a Saturday...same thing. 4:30 pm and still no service. I mean, we are content with towels and coffee pods, but you need to find someone first to even achieve that...
A couple of the last days, the room attendant was very good and friendly.
Last day, 28c out, and a/c stopped working. Not optimal.
Only one of the two front elevators is in service, and that one was not functioning on one day.
Overall, it was a very average experience. It was a bit of a let-down for a Crowne Plaza, particularly when the hotel was never particularly busy during our 7 night stay."