Hot Springs Hotels in Hezhou

We booked a room in Area A and Area B for a family trip. Area B is next to the public pool and has a nice courtyard-style environment. Area A requires walking up a little on a slope. The downside is that the room's own hot spring pool was supposed to be filled with water in the morning and evening. However, after soaking in the evening, they said the pump was broken and couldn't pump water in the morning, so we had to use the public pool. The experience was not very good. The room came with two bottles of water. The next day, they asked for two more bottles of water and told us they would charge for them.

The hotel's facilities are decent, but the service details are lacking. The staff at dinner who were distributing masks were cold and arrogant. We were also surprised to be charged for the buffet dinner for a child under 1.3 meters tall, as other hotels typically offer free entry for children of that height. During peak dinner hours, we were seated in an inner dining area. The staff informed us that both areas had the same food selection, but in reality, the main restaurant had significantly more variety, at least 50% more. This led to a huge disparity in dining experience for the same price. We were traveling with another family and wanted to combine tables for dinner, but the waiter refused to help and told us to do it ourselves.

酒店環境優美，陽台大，空氣好，水質好，前台小君服務好！服務，前台，房間舒適度都真的非常推薦，下次來還住這家酒店，房間超大陽台景色非常不錯，床舒適度躺上根本不想下床，300多有免費泡温泉和雙早，温泉池子水也乾淨，整體非常nice