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It's a really nice hotel and the location is so convenient that it's nice, but if you have a car, it's not recommended. There is no parking lot in the hotel, and it is $25 per day to use the parking building opposite.

I have stayed at this hotel a number of times and have thoroughly enjoyed all my previous stays but on my most recent stay I found that standards had severely declined in multiple respects. Upon arrival there were no staff at the driveway to assist to unload the luggage as there are usually. Upon entering the hotel lobby, I found all reception desks unattended. After waiting a few minutes, a staff eventually arrived. As an Accor platinum member, I have always been upgraded to a suite at this hotel on all my previous stays. I asked about the availability of a suite upgrade for this stay but was informed by the staff that there were none available. I accepted that because I understand that upgrades are subject to availability. However, when I checked the availability of suites for my stay dates immediately after check-in, I found that there were multiple suites available. So the staff had lied to me. I discussed the matter with Heath Varcoe, the Guest Experience Manager. Heath said that upgrades for Accor platinum members were only to the next room category and also dependent on factors other than availability, without elaborating on what those other factors were. I feel that as an Accor platinum member who has stayed at this hotel on numerous occasions, the hotel should do their best to offer a suite upgrade if possible, as they have on all my previous stays. I asked Heath if I could get the contact details of a staff in the reservations team so I could check with them when planning future stays regarding the likelihood of a suite upgrade being available. Heath said he would check and get back to me before I checked out, but I have never heard from him, despite asking the staff on check out to follow up with Heath. It has now been a few months. I was assigned to a small room which had an awkward ‘open plan’ design with a bathtub placed awkwardly in the middle of the room. The sliding door to the bathroom was difficult to open and close and did not actually afford much privacy as you could still hear everything going on in the bathroom when it was closed. Also, it seems the hotel has replaced the Dyson hairdryers with el-cheapo brand ones which look like they are from a $2 store. They do not fit with the image of Sofitel as a luxury hotel. There was also no portable speaker in the room as there usually is. At the breakfast buffet at Garçon Bleu I found that there were no chicken sausages as there had been on all my previous stays, only pork ones. Because I do not eat pork, I raised this with the staff and was informed that they had run out but they would have them the next day. But the next day when I went back there were still no chicken sausages. So I decided to visit Club Millesime for breakfast instead, and strangely found that they did actually have chicken sausages there. But they were not the full-size ones that were available previously, rather, they were small, cocktail-size ones. I hope they bring the full-size ones back, because

The attention to detail was shown from when were greeted when we got out of the car and taken to reception.The location of the hotel was convenient to get to our business calls as well as walking distance to shops and restaurants.My only disappointment was the club access which l felt was not up to the Pullman standards we have experienced at other Pullman hotels. I would still recommend this hotel when staying in Adelaide.

We only stayed overnight here and the Hilton met all our needs for this perfectly. We had a fast trip back and forth to the airport. The room, bed, shower, Crabtree and Evelyn toiletries were all great. Service at the reception desk was excellent. I wished we had another couple of days to explore Adelaide, as I'm sure we would have enjoyed ourselves. We'd definitely choose this hotel again. We saw construction close to the hotel but we did not hear a thing and slept well.

this building was in a good position in the city, just opposite convention centre. Good service & very comfortable bed, but lounges & bathroom were old & in need of a makeover. basic toiletries were supplied & clean towels daily even though I left them hanging to reuse. the suite had 2 small double bedrooms, with 1 bedroom totally internal with no windows. It would be quite crowded if 4 adults were there.

This apartment is a 2-room apartment with a huge balcony. Since the balcony is made of floor-to-ceiling glass, it is very sunny. The surrounding environment is quiet and there are no small shops or convenience stores. There is an open kitchen and a refrigerator in the apartment. Those who love to cook are a good choice. The only fly in the ointment was that one of the rooms had insufficient heating which made it too cold in the middle of the night.

The room is clean, spacious and bright. The kitchen is well-equipped with dishes, chopsticks, wine glasses, etc. The microwave, oven, and pots are all new and easy to use. It's very suitable for buying and cooking your own food. It's very close to Nundle's Coles and Woolworths. It's one stop of the free tram and a few steps away from Chinatown and the Central Mall. Shopping is very convenient. The bathroom is very large, the bathtub is also very large, there is also a shower, and the SPA is very comfortable. The front desk staff of the hotel are very enthusiastic and patient. They clean the rooms every day, and full cleaning on Thursdays. The whole hotel gives us a very warm feeling.

The location is very good, the service is excellent and everything is very good. The name is very similar to another hotel nearby. Booking a travel product should repeatedly emphasize the name of the hotel, otherwise it will be afraid to go to the wrong place.

My family and I stayed in this apartment for 4 nights in June'23. We stayed in a two bed room apartment on the 6th floor facing the hills. The location of the apartment was very close to city centre. There are restaurants with in short walking distance. The bus stand is 2-3 minutes walk away. The first bedroom was bigger with a queen bed, wall wardrobe and heat/AC. 2nd bedroom was bit smaller with a double bed and a wall wardrobe, but no heater/AC. The open kitchen was big, having refrigerator, microwave, electric kettle, dishwasher etc. Necessary Tableware, cutlery, dish washing liquid, dishwasher table, kitchen towel, etc was provided. Dinner space and living room was open and big with a wall heater/ AC. We had very good views from the balcony. There was one big bathroom with washing machine and dryer. Entire apartment was clean. Free WiFi had good speed. The apartment Manager was very helpful. The paid car park entry was from the back street. Before checking in, we had problem with our car parking in front of apartment as there was no empty car parking space on the road. We have enjoyed our stay at Hum Serviced Apartment and would request others to stay there.

The hotel apartment is very clean and quiet, the kitchenware is relatively full of one cutting board, washing machine dryer refrigerator. You can walk to the central business district in ten minutes.