"The hotel is very convenient. I was in a hurry on the road this time, and I didn't waste any time staying here. I am very satisfied"

"Better than a 2 Star motel. Clean and comfortable. Located in the heart of Chico."

"As an inn, everything was fine, except for the slow cancellation process."

"The hotel chain is OK as a whole, the reception staff is very good, the stay is relatively late, the hotel staff still make an exception to open the laundry room for us. Breakfast is normal"

"It's OK in the United States."

"Spent a week at the hotel for a job and had a great experience. Clean rooms and the staff were very helpful. The location is absolutely perfect 3 blocks from downtown and close to all restaurants and bars."

"The breakfast is good."

"Breakfast was AMAZING! Very nice and friendly staff and was greeted with fresh cookies upon check-in. Room was big but had a strange odder to it. The bed was fine but I felt the sheets could have been more soft. I would stay again."

"After being out all morning for graduation, we returned at 1:30 to a room not yet cleaned. My request for fresh towels was handled so bad by all involved. While the property is nice, the service was atrocious. The manager on duty could have said, I see you have a dinner reservation with us coming up, is it ok if we clean them. Instead, I was treated with hostility. The manager asked for two other men to witness him telling me that they clean rooms until 5pm. That’s their policy. If I didn’t request an EARLY cleaning, that’s my problem. Me, a 130lb 61 year old women need a full “security” force to voice my dissatisfaction. Instead of a customer focused de escalation, how can we make this right, the manager who told me he’s a Marriott diamond member and knows good service chose policy over service. The hotel called me before my visit to offer a restaurant reservation which I took. When we checked in, the front desk said, we have a room ready now, if you’d like to check-in, there’s a $35 charge. It was 1:30. They can find time to clean checked out rooms early to get extra fees and make restaurant reservations but they can’t figure out how to service customers once they’re checked in. Btw, our restaurant service was also not great. The bottom line, they’re focused on Sales over Service. For $599 per night, I expected better."