Cheap Hotels in Besut

"This is the perfect place to stay before heading to the Perhentian Islands. The Kuala Besut Jetty is right in front of the hotel, and the Marriott ferry operates directly from here. The Assistant Manager, Nurfaruq Akamal Hanafiah, went above and beyond to resolve an issue we encountered. It was a minor hiccup caused by a slight miscommunication, but instead of brushing it off, he took the time to investigate thoroughly, explain the situation, and dedicate a significant amount of effort to finding a solution and compensation. Despite how busy the hotel must have been with so many guests, we felt as though we were receiving highly personalized service. My entire family praised his exceptional professionalism as a hotelier. Every time we visit, we are reminded of how genuinely kind and professional the staff are at both the Fairfield and Marriott Perhentian hotels. Furthermore, the restaurant manager at Marriott Perhentian happened to spot my son and me at the dining venue and remembered us from our visit a year ago. We had a wonderfully warm and friendly chat. It is truly thanks to the staff who welcome us like family every year that we keep deciding to return. We eagerly look forward to seeing everyone again next year!"

"The hotel enjoys a very strategic location, which is one of its strongest advantages. The proximity to the jetty makes arrival and departure especially convenient, as guests can simply walk directly between the jetty and the hotel. My experience with the service, however, was a mix of positive and negative. Prior to arrival, I emailed the hotel using the contact information provided on its website to request a table for my room, but unfortunately received no response. I eventually had to call the hotel to follow up. Although the arrangement was later confirmed through WhatsApp and I was informed that the table would be placed in my room before check-in, it was not there when I arrived. As a result, I had to visit the front desk to make the request again. To their credit, the hotel staff responded promptly and delivered a table to my room shortly thereafter. Another issue arose during check-out. As part of a group of 18 guests, we requested assistance in transporting our luggage to the nearby jetty. The front desk informed us that no assistance was available due to the busy check-in period. However, I later approached a staff member who had been handling the luggage trolley earlier during our stay, and he kindly agreed to help move all our luggage to the jetty. His willingness to assist was greatly appreciated and reflected a high level of customer service. Overall, the hotel offers an excellent location and some staff members demonstrated outstanding helpfulness. However, the consistency of service, particularly at the front desk, could be improved. Given the premium rates charged by the hotel, I believe guests would reasonably expect a higher and more consistent standard of service throughout their stay."

"This island hotel is absolutely fantastic! The moment you open the window, you're greeted with a stunning sea view, and the beach is wonderfully soft and clean. The rooms are spacious and comfortable, and the staff are incredibly friendly, warm, and attentive. The seafood feast was fresh and delicious, offering excellent value for money. This vacation experience was perfect, and I'll definitely be back again!"

"Ferry ride 40mins RM80 return, parking RM10 per car per day. Hotel has its Own pier. No swimming pool. Room comes with a small safebox, kettle, fridge, 4 bottles of water (can refill near reception area), 4 towels and 1 floor towel. Beach towel and umbrella can be asked from reception. No tissues and no packet coffee. Nearby trees got lots of bats, less mosquitoes. Restaurant food charged 8% SST and 10% service charge. Spaghetti was not nice, beef was a bit smelly. The rest were tasty. Can walk to a few hotels to dine breakfast lunch or dinner. Most accept tngo and cash. Snorkeling RM60pp (see the price list)."

"⭐⭐⭐⭐⭐ A perfect stay – highly recommend! The private beach right in front of the resort offers exceptional snorkeling, just a few steps away. From my room, the view of the sea and palm trees was simply splendid. I loved the authentic atmosphere with monitor lizards peacefully roaming the pathways, and the ease of hopping from one beach to another. The customer service was incredibly kind and helpful with booking activities and boat taxis – impeccable organization. Truly a favorite!"

"A wonderful stay at the Perhentian Islands and the Marriott Hotel. Service: Every staff member I encountered consistently offered service with a smile, answering questions gently and patiently. This is likely due to the hotel's training and service standards. However, Perhentian Island mostly caters to European and American tourists, with Chinese visitors being a minority, so I didn't encounter any staff who spoke Chinese. Environment: The environment was absolutely stunning. After boating around most of Perhentian Island, this hotel's environment stood out as the best. If you find a good price, just book it without hesitation. Ctrip users might be assigned rooms further away; I was placed in the furthest corner, but it conveniently happened to be the closest to the entrance of Romantic Beach. I snorkeled at the beach for three days; the sand was beautiful, and under the afternoon sun, the water was a stunning Tiffany blue. However, don't go too late, as the water started to get a bit cloudy after 5 PM. The sand was soft, and there weren't many people. Compared to other public beaches, this one was very clean and well-maintained by Marriott, unlike other beaches that had debris. Snorkeling revealed many fish, and sometimes even some colorful large fish. The best spot was on the left side facing the sea, near the rocks, where you could see colorful, live coral. Facilities: Kids can play and do crafts at the kids' club during their free time, with a free 3-hour supervision. Several attendants looked after the children there. We went three times in two days. Because our ferry was at 4 PM, we played for a bit at 3 PM while waiting for the ferry, and the attendants even gave the children two small sea turtle toys! Additionally, if you have an afternoon ferry, you can still snorkel or swim after checking out, as there are changing facilities by the pool. Suggestions: The beach can provide life jackets, masks, etc., but the pool doesn't have swimming rings or kickboards. It would be better if, like other hotels, they offered some water toys for children. I also observed that none of the pools had lifeguards, nor did the beach, so parents should be vigilant."