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Posted on Mar 19, 2026
Gürkan Özen
We stayed at this hotel for two nights, and unfortunately, our experience was quite disappointing.
On the first day, the air conditioner in our room was not working. We reported the issue to the reception in the evening, but were told that there were no available rooms. What was more concerning than the problem itself was the indifferent attitude of the reception staff. They showed no empathy, did not apologize, and simply stated that housekeeping had not reported the issue, asking us what they could do.
To ensure the issue would be addressed, I personally reminded them again and provided our room number. I’m glad I did, because it later became clear that no record of our complaint had been made.
That evening, assuming the issue had been resolved, we returned to our room only to find that the air conditioner was still not working. When we reported it again, we received the same standard response: “There are no available rooms.” It felt repetitive and unhelpful, as if no real effort was being made to resolve the situation.
Since it was already late and our last night, we had little choice. Fortunately, a staff member named Fadi from the bar came to assist us. He checked the electrical panel, reset the fuses, and managed to get the air conditioner working. I would like to sincerely thank him for his initiative and helpfulness. Unlike the reception staff, he also proactively suggested a room change if needed.
Additionally, as we were leaving the hotel, we met Ms. Derya from the reception. We explained the situation to her, and she kindly apologized for what had happened. I would like to thank her as well for her understanding and professional attitude.
In summary, this hotel leaves guests to handle issues on their own unless they happen to encounter a helpful staff member. The experience feels inconsistent and unreliable, which is not what one expects from a hotel stay.
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Price per night fromRUB 9,838
Posted on Jun 28, 2026
SSR99Fuss free check-ins and can’t complain about the rooms - it was sufficient. They do offer earlier breakfast hours (4am onwards) but I did not take them so I don’t know how it is this might be helpful for those going for early flights! Location is near the airport but far from everything else tho it is a small city after all. Quite affordable option nonetheless and had a smooth check-in experience.
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Price per night fromRUB 6,381
Posted on Apr 26, 2026
BaOoO
Comfortable and welcoming hotel with a friendly, helpful staff who make you feel at ease from the moment you arrive. The location is excellent—conveniently situated for exploring the area, with easy access to nearby attractions, restaurants, and transport links. The rooms are clean and well-maintained, offering a relaxing and comfortable stay. Breakfast is varied and tasty, with fresh options to start the day well. Overall, a pleasant experience and a great choice for both short and longer stays.
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Price per night fromRUB 7,797
Posted on Apr 30, 2026|Tribe Essential Solo
Guest UserThe staff are courteous and friendly and the breakfast is very tasty.
It is convenient to arrive and depart from the central Station and also close to shopping, dining and sightseeing.
I really liked the design and the ambience in the hotel because they don't have loud music (it was very pleasant).
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Price per night fromRUB 7,511
Posted on Jun 18, 2026
cristobal martin artetaI stayed at the Holiday Inn Express Düsseldorf for 3 days and had a very pleasant experience. The room was clean, comfortable, and well-maintained. The staff were friendly and helpful throughout my stay, making check-in and check-out easy. The breakfast offered a good variety of options, and the location was convenient for exploring Düsseldorf and using public transportation. Overall, it was a comfortable and enjoyable stay, and I would consider staying here again on a future visit.
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Price per night fromRUB 7,407
Posted on Nov 16, 2025
205920****
The hotel has a retro cultural heritage. There are many oil paintings. The corridor is very long. There are many rooms.
Excellent location, there are many restaurants to go out, it is convenient to take a taxi
Rich breakfast, more choices
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Price per night fromRUB 15,179
Posted on Jun 3, 2024|Loft Room
Guest UserThe service was tip top from the check-in till the end. The service of Lucas and Hedric was attentive, meticulous and very helpful to my needs. I was exhausted and jet lag due to the trade show business plus it was my first time staying in the city centre. So rhe clean room and warm sincere treatment from the staff brightened me up. I appreciate the lovely loft room view of the city and also the great roof top bar. Thank u.
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Price per night fromRUB 7,888
Posted on Jun 27, 2026
Anonymous User
Great location. It’s literally four minutes to the train station, and there are plenty of places to eat nearby. There are many shops, including a Lidl.
The staff were friendly. The breakfast was tasty.
Everything in the room was good and clean.
We stayed during a very hot spell. It was really tough without air conditioning in the room, but they did bring us a small fan that provided some relief.
Soundproofing was good; we didn't hear the neighbors.
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Price per night fromRUB 5,081
Posted on Jul 24, 2018
ZHENGRONGThe breakfast at the hotel is very good, I like it very much, the variety is good, the taste is good. My room was found to have obvious stains on the bed at the night of check-in. Due to the late time, I can only deal with it sloppyly. Serve the little brother, and he said that he immediately handled all the room hygiene, which is very satisfactory.
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Price per night fromRUB 10,942
Posted on Sep 6, 2025
Guest User
Good location for events.
Prices at the bar are excessive. For a aperol/little in a 0.2 l glass with a lot of ice 12€.
Personal at reception super friendly.
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Price per night fromRUB 7,005