Name: S&N Hotel Changzhou
Address: Changzhou, China
Rating: 9.5

China

Taizhou

Linhai

Changzhou

Shanghai

Yushan

Wenling

I will never stay at this hotel again. As a five-star hotel, several things left me extremely disappointed!

1.  **Extremely slow check-in process at the front desk!** The first check-in took forever. After staying two nights, I decided to extend my stay in the same room. It took 15 minutes just to reactivate my room key card. On the third day, I still couldn't get the elevator to work when I went upstairs, so I had to go back to the front desk to reactivate the card again. Plus, the front desk is quite a distance from Building A.

2.  **Lack of basic amenities upon arrival.** On the first day, when I entered the room, there were no slippers or amenity kits (like dental kits, etc.). This clearly shows a lack of preparedness from housekeeping. I immediately called the front desk to request them. It took three hours and two phone calls for them to finally deliver the items. The next day, after the room was serviced, essential items like tissues, slippers, and cotton pads weren't replenished. I had to call the front desk again to request them. They said they'd send them right away, but I waited another hour. It wasn't until my second call that they finally sent a robot with the supplies.

3.  **Very mediocre breakfast.** For a five-star hotel, they didn't even provide knives and forks! I had to eat fruit with chopsticks.

4.  **Lake view room was uncomfortably hot with non-functional AC.** Lake view rooms are inherently more expensive than non-lake view rooms, but my room was incredibly hot. The air conditioning provided no cooling whatsoever and didn't even have a ventilation function. The only way the room cooled down was when it rained.

The hotel is located within the Zhejiang University Research Institute campus. I brought my child here for an event this time, and Manager Mei at the front desk was very enthusiastic and helped me a lot with my stay. I'll definitely stay here again next time.

**Taizhou Station to Hotel Shuttle Service:** Very useful.

To maximize the chance of a good night's sleep, I chose Yuanzhou over a B&B. While the hotel is a bit old, the cleanliness is acceptable. The mattress is comfortable for me, and the air conditioning is quiet, allowing for a good night's sleep. The evening noodle soup provided by the hotel is made to order, generously proportioned, and delicious. The souvenirs are also very practical. The hotel staff are very polite, and the room I booked was upgraded. Five stars! Keep it up!

The unexpected upgrade to the Tingxiang King Bed was a delightful surprise on my trip! Stepping into the room, the bright and airy space instantly soothed my travel fatigue. The oversized bed with its soft, luxurious bedding felt like being enveloped in clouds as I drifted off to sleep. The supportive mattress provided excellent comfort, allowing me to relax completely and sleep soundly through the night.

The room details were impeccable. The bathroom, with its separate shower and toilet, was spotless, and equipped with all the necessary smart features. A special thank you to Elena at the front desk; she was incredibly warm and patient throughout the check-in and check-out process, answering all my questions with professional and thoughtful service. This stay was exceptionally good value, perfectly embodying quality and comfort. It's now on my must-have travel accommodation list, and I highly recommend it!

Hotel environment: It's quite nice, with many camphor trees planted, just like on the streets outside. It was the season when camphor flowers bloom, so walking around the hotel was quite pleasant. The greenery on the hotel's back hill was also well-maintained, and some cherry trees were still in bloom.

Facilities: Average. The curtains were electrically controlled, but some parts needed replacement. The bedside outlets were very loose, and plugs would just fall out.

Service: The hotel offered a free room upgrade and proactively gave us two key cards. The front desk staff and bellhops were very friendly. However, the room service response was poor. We needed a staff member to pick up our takeout. I called twice, and they said they'd handle it, but no one did from evening until check-out the next morning.

Hygiene: Generally acceptable. A blind spot was a cooked prawn leg found on the window seat cushion.

The VIP building and the main building share a common area and a breakfast room, and the accommodation buildings are separate. The rooms and corridors of Building B look like five-star hotels and are very comfortable.
Let's talk about the service first. There is basically no problem. There are staff on duty in the morning in each building. It is the New Year, and the service staff all wear red scarves. They are very good and will take the initiative to say hello.
The seafood noodles for breakfast must be tried, and there are also mantis shrimps and prawns, which are very good. There are also glutinous rice balls and seaweed cakes. The breakfast is basically very comprehensive.
The most surprising thing is that I stayed for two nights and was given a free minibar every night, which is generally given for one night in hotels. Fruits will also be replenished, and good night porridge is given when the bed is turned on at night.
In short, both the facilities and services are great.

Staying at the Grand International VIP Building was a fantastic experience. I initially thought the hotel might be old and dated since it's been around for a while, but the new Chinese-style decor was elegant and grand. The room was spacious and airy, with a large balcony. The bathroom was fully equipped, and they even provided traditional Chinese medicine bath sachets for a relaxing soak after hiking and exploring the old town. The afternoon tea offered coffee, fresh juices, and a variety of small pastries, which the kids absolutely loved. Check-in at the VIP Building was handled separately, and the service was attentive and thoughtful. The location was convenient for getting around, with Ziyang Street and the Jiangnan Great Wall just a short drive away. The butler service was excellent; following the little host for a tour of the prefecture city was interesting and not tiring. The kids said they want to stay here again next time.

The hotel is newly opened this year, with a unique decor and no unpleasant smell in the rooms. The receptionist, Xiao Zhu, was very welcoming, offering welcome fruit and a small gift, and even upgraded our room. The room window overlooked the Yong'an River Greenway, with beautiful scenery. The lobby bar also had tourist maps of Xianju, and the breakfast was good, featuring local specialties. A complimentary coffee was also given upon check-out.

This summer, I took my kids to Changzhou and booked a Deluxe King Room at this hotel. It's an older five-star hotel, but the facilities are still great. The breakfast spread was quite generous, and they even had Changzhou's local specialty, silver thread noodles. A special shout-out to Xiaomei, one of the service staff, who was incredibly enthusiastic, attentive, and very helpful.

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