Name: S&N Hotel Changzhou
Address: Changzhou, China
Rating: 9.5

China

Taizhou

Linhai

Changzhou

Yushan

Shanghai

Wenling

I will never stay at this hotel again. As a five-star hotel, several things left me extremely disappointed!

1.  **Extremely slow check-in process at the front desk!** The first check-in took forever. After staying two nights, I decided to extend my stay in the same room. It took 15 minutes just to reactivate my room key card. On the third day, I still couldn't get the elevator to work when I went upstairs, so I had to go back to the front desk to reactivate the card again. Plus, the front desk is quite a distance from Building A.

2.  **Lack of basic amenities upon arrival.** On the first day, when I entered the room, there were no slippers or amenity kits (like dental kits, etc.). This clearly shows a lack of preparedness from housekeeping. I immediately called the front desk to request them. It took three hours and two phone calls for them to finally deliver the items. The next day, after the room was serviced, essential items like tissues, slippers, and cotton pads weren't replenished. I had to call the front desk again to request them. They said they'd send them right away, but I waited another hour. It wasn't until my second call that they finally sent a robot with the supplies.

3.  **Very mediocre breakfast.** For a five-star hotel, they didn't even provide knives and forks! I had to eat fruit with chopsticks.

4.  **Lake view room was uncomfortably hot with non-functional AC.** Lake view rooms are inherently more expensive than non-lake view rooms, but my room was incredibly hot. The air conditioning provided no cooling whatsoever and didn't even have a ventilation function. The only way the room cooled down was when it rained.

This stay at Linhai was a wonderful experience. We went to the hotel reception desk hoping to change to a twin room, but they were very friendly and upgraded us. They also provided us with noodles and milk for dinner. They also promptly provided ice cubes for the bathtub, which was a pleasant surprise. The room was clean, and the bathroom was spacious with a bathtub. They even provided foot bath bags, allowing us to soak while enjoying the night view. This was the first pleasant surprise. The second pleasant surprise was the bowl of noodles we had in the evening. Having eaten too much at Rong Xiaoguan, we decided to try the noodles at the hotel. We ordered the vegetarian noodles, which were surprisingly delicious. They were surprisingly satisfying. Even with a full stomach, we ate one bowl and still wanted more. The breakfast the next day was excellent, combining local Linhai flavors with the standard amenities of most hotels. The taste was also quite good. The pool was not crowded during the day and looked clean, making it a great place for the kids to play in the water. Overall, the experience was positive, and I would definitely stay at Yuanzhou again when visiting Linhai.

The unexpected upgrade to the Tingxiang King Bed was a delightful surprise on my trip! Stepping into the room, the bright and airy space instantly soothed my travel fatigue. The oversized bed with its soft, luxurious bedding felt like being enveloped in clouds as I drifted off to sleep. The supportive mattress provided excellent comfort, allowing me to relax completely and sleep soundly through the night.

The room details were impeccable. The bathroom, with its separate shower and toilet, was spotless, and equipped with all the necessary smart features. A special thank you to Elena at the front desk; she was incredibly warm and patient throughout the check-in and check-out process, answering all my questions with professional and thoughtful service. This stay was exceptionally good value, perfectly embodying quality and comfort. It's now on my must-have travel accommodation list, and I highly recommend it!

Very close to the train station, the hotel has a shuttle service. It was raining heavily that day, and the driver came to pick us up in the rain, helped with the luggage, and gave us his umbrella in the rain. Thank you very much. The hotel has a laundry room and a gym, which are very convenient. The breakfast is rich

Parking is convenient, check-in is fast, and the room is comfortable.
The price is not expensive, the environment is very good, the first choice for check-in, satisfied.
The service attitude is particularly good, it is close to everywhere, and it is very convenient to enter and exit.
The service is thoughtful.
The front desk service is good, and they took the initiative to let us stay in the original room.
The courtyard is clean and quiet, the room is well soundproofed, and it is a paradise in a busy city.
The coach in the swimming pool is super good

The service is really good, worthy of the price, the fruit and desserts will be delivered every day, and the response will be very fast if necessary. Every employee I meet will smile and say hello and will consider staying again.

The room was clean and the layout was reasonable. The whole hotel is garden-style design, very comfortable, the location is also very good, quiet in the middle of noisy.

Some fly in the ointment is that the front desk check-in is a bit messy, but there is a shuttle bus to the door of the room after registration, which is still very intimate. In addition, the hotel is so big haha, sometimes it is still a long way to miss the shuttle bus.

A beautiful bird you meet while walking in the hotel

As an ordinary tourist, I'd give Yuanzhou Hotel a 98 out of 100.

Advantages: 1. The hotel butler added us on WeChat a day in advance to arrange room type, free parking, dining, etc. Even though it was a weekday check-in, the butler thoughtfully upgraded all three of our rooms.

2. The VIP reception staff greeted everyone politely. On the day of our arrival, the receptionist went directly to the underground parking garage to help us with our luggage and accompanied us upstairs. The toiletries in the room were from Atelier Cologne, and when we asked for a few more samples, the hotel readily agreed.

3. The VIP building is separate from the regular guest room floor, avoiding noise. The afternoon tea in the executive lounge also solved the problem of awkward meal times after visiting Guoqing Temple and Tiantai Mountain.

4. The breakfast selection was quite extensive, including regular food and seaside specialty snacks, and the dining environment was comfortable. There were actually more dishes available after 8 am than at 7 am.

5. The two-night package we chose cost around 650 RMB per day, including unlimited drinks at the minibar and late-night seafood noodles, which was great value. If you have plenty of energy, the package including city wall tickets and transportation seems even more cost-effective. Driving from the hotel to the nearest city gate is less than a 10-minute drive.

Areas for improvement:

1. Both rooms had a slight sewage backflow smell in the bathroom, but it didn't spread to the sleeping areas.

2. The quality of the napkins in the room could be improved.

Also, we were in a rush when checking out, and the front desk may have forgotten about the souvenir. Before we even reached the high-speed rail station, the butler contacted us and arranged for it to be delivered. Thank you so much!

The location of the hotel is very convenient and it is very convenient to travel for food. The room was clean and tidy, the bedding was soft and comfortable, the sound insulation was good, and it was very quiet at night. The bathroom is separated from wet and dry, and the toiletries are complete. The front desk service is warm and thoughtful, and the check-in and check-out efficiency is The overall price is super high, the environment is clean and comfortable, the stay experience is particularly good, and I will choose this one next time I travel.

The room didn’t look like the pictures, different layout and nowhere near as big. However it was still a nice room and had a comfortable bed. Wasn’t told the wifi information so had to call reception to clarify.

The tv was not very big and was far from the bed so was hard to watch when lying in bed.

The staff were very friendly and helpful - they were excellent.

I would stay here again but in a different room as I don’t think the pictures are a true reflection of the room, I don’t think the price was worth what I paid.

Smile & Natural

Columbus

Book the best Smile & Natural properties worldwide on Trip.com. Enjoy exclusive discounts, read genuine guest reviews, and see hotel photos. Free cancellation on most rooms & 24/7 customer support.

Best Smile & Natural properties worldwide - best rates guaranteed | Trip.com

https://ak-d.tripcdn.com/images/1x24512000p00scej9EBA.webp

Atour properties

Hyatt properties

Jia Jie properties

Lakeshore Hotel properties

RENJOY HOTEL properties

AUSOTEL properties

Oakwood properties

Y.TUO HOTEL properties

Manting Hotel properties

Travelodge Hotels Asia properties

pingcuokangsang properties

Atlantica Hotels and resorts  properties

Thank hotel premium properties

Horison Hotel properties

Pestana Hotel Group properties

Kaiyuan Life properties

yuexianghotel properties

Gargallo Hotels properties

Crowne Plaza properties

Rixos properties

Hotel Brands

Singapore Hotels

Johor Bahru Hotels

Shanghai Hotels

Kuala Lumpur Hotels

Guangzhou Hotels

Bangkok Hotels

Tokyo Hotels

Seoul Hotels

Beijing Hotels

Taipei Hotels

Shenzhen Hotels

Chengdu Hotels

Osaka Hotels

Hong Kong Hotels

Chongqing Hotels

Ho Chi Minh City Hotels

Hangzhou Hotels

Nagoya Hotels

Bali Hotels

Kunming Hotels

Popular Cities

Keep Exploring

seo-brand-page_PC

@ctrip/hoh-seo-pc-template

@ctrip/hoh-seo-tdk

@ctrip/hoh-crumb

@ctrip/hoh-brand-destination

@ctrip/hoh-trip-header

@ctrip/hoh-brand-hot-city

@ctrip/hoh-text-internal-link

@ctrip/hoh-trip-footer

@ctrip/hoh-search-box

@ctrip/hoh-request

@ctrip/hoh-request-seo

@ctrip/hoh-trip-union

@ctrip/hoh-triplog

@ctrip/hoh-ubt

@ctrip/hoh-shark

@ctrip/hoh-lazy

@ctrip/hoh-hydrator

@ctrip/hoh-component-context

@ctrip/hoh-image

@ctrip/hoh-storage

@ctrip/hoh-abtest

@ctrip/hoh-qconfig

@ctrip/hoh-sso

@ctrip/hoh-web-core-base

Explore these trending destinations for ${{brandName}} properties

Top ${{brandName}} getaways

Explore our curated selection of ${{brandName}} retreats in ${{cityName}}

Top ${{brandName}} stays in ${{cityName}}

Experience your dream ${{brandName}} stay in ${{cityName}}

Your perfect getaway: Top ${{brandName}} picks in ${{cityName}}

Handpicked ${{brandName}} properties in ${{cityName}}

Find your favorite ${{brandName}} properties in ${{cityName}}

Hotels near ${{poiName}}, ${{cityName}}

Hotels with ${{facilityName}} in ${{cityName}}

${{typeName}} in ${{cityName}}

${{starName}} Hotels in ${{cityName}}

${{themeName}} Hotels in ${{cityName}}

Swipe up to see more

Enter your dates for the latest hotel rates and availability.

Choose your dates to see the latest hotel prices and availability.

Choose your dates to view the latest prices and availability.

Find Best Hotels in ${{cityName}}

Your recent searches

10 Best Hotels in ${{cityName}} - Deals+Discounts | Trip.com

seo-brand-page_PC_0_0_93

Smile & Natural properties

Top Smile & Natural getaways

Handpicked Smile & Natural properties in Taizhou

Ramada by Wyndham Taizhou West

S&N Hotel Linhai

S&N Yiting Hotel Wenling ((Songmen Store))

S&N Yiting Hotel Taizhou

S&N Phoenix Villa Taizhou

Taizhou S&N Phoenix Villa · VIP Building

Linhai S&N Hotel VIP Building

S&N Yiting Hotel Xianju

Top Smile & Natural stays in Linhai

S&N Hotel Linhai

Linhai S&N Hotel VIP Building

Your perfect getaway: Top Smile & Natural picks in Changzhou

S&N Hotel Changzhou

Keep Exploring

Hotel Brands

Popular Cities