Name: S&N Hotel Changzhou
Address: Changzhou, China
Rating: 9.5

China

Taizhou

Linhai

Changzhou

Yushan

Shanghai

Wenling

I will never stay at this hotel again. As a five-star hotel, several things left me extremely disappointed!

1.  **Extremely slow check-in process at the front desk!** The first check-in took forever. After staying two nights, I decided to extend my stay in the same room. It took 15 minutes just to reactivate my room key card. On the third day, I still couldn't get the elevator to work when I went upstairs, so I had to go back to the front desk to reactivate the card again. Plus, the front desk is quite a distance from Building A.

2.  **Lack of basic amenities upon arrival.** On the first day, when I entered the room, there were no slippers or amenity kits (like dental kits, etc.). This clearly shows a lack of preparedness from housekeeping. I immediately called the front desk to request them. It took three hours and two phone calls for them to finally deliver the items. The next day, after the room was serviced, essential items like tissues, slippers, and cotton pads weren't replenished. I had to call the front desk again to request them. They said they'd send them right away, but I waited another hour. It wasn't until my second call that they finally sent a robot with the supplies.

3.  **Very mediocre breakfast.** For a five-star hotel, they didn't even provide knives and forks! I had to eat fruit with chopsticks.

4.  **Lake view room was uncomfortably hot with non-functional AC.** Lake view rooms are inherently more expensive than non-lake view rooms, but my room was incredibly hot. The air conditioning provided no cooling whatsoever and didn't even have a ventilation function. The only way the room cooled down was when it rained.

Very close to the train station, the hotel has a shuttle service. It was raining heavily that day, and the driver came to pick us up in the rain, helped with the luggage, and gave us his umbrella in the rain. Thank you very much. The hotel has a laundry room and a gym, which are very convenient. The breakfast is rich

Parking is convenient, check-in is fast, and the room is comfortable.
The price is not expensive, the environment is very good, the first choice for check-in, satisfied.
The service attitude is particularly good, it is close to everywhere, and it is very convenient to enter and exit.
The service is thoughtful.
The front desk service is good, and they took the initiative to let us stay in the original room.
The courtyard is clean and quiet, the room is well soundproofed, and it is a paradise in a busy city.
The coach in the swimming pool is super good

To maximize the chance of a good night's sleep, I chose Yuanzhou over a B&B. While the hotel is a bit old, the cleanliness is acceptable. The mattress is comfortable for me, and the air conditioning is quiet, allowing for a good night's sleep. The evening noodle soup provided by the hotel is made to order, generously proportioned, and delicious. The souvenirs are also very practical. The hotel staff are very polite, and the room I booked was upgraded. Five stars! Keep it up!

The unexpected upgrade to the Tingxiang King Bed was a delightful surprise on my trip! Stepping into the room, the bright and airy space instantly soothed my travel fatigue. The oversized bed with its soft, luxurious bedding felt like being enveloped in clouds as I drifted off to sleep. The supportive mattress provided excellent comfort, allowing me to relax completely and sleep soundly through the night.

The room details were impeccable. The bathroom, with its separate shower and toilet, was spotless, and equipped with all the necessary smart features. A special thank you to Elena at the front desk; she was incredibly warm and patient throughout the check-in and check-out process, answering all my questions with professional and thoughtful service. This stay was exceptionally good value, perfectly embodying quality and comfort. It's now on my must-have travel accommodation list, and I highly recommend it!

As an ordinary tourist, I'd give Yuanzhou Hotel a 98 out of 100.

Advantages: 1. The hotel butler added us on WeChat a day in advance to arrange room type, free parking, dining, etc. Even though it was a weekday check-in, the butler thoughtfully upgraded all three of our rooms.

2. The VIP reception staff greeted everyone politely. On the day of our arrival, the receptionist went directly to the underground parking garage to help us with our luggage and accompanied us upstairs. The toiletries in the room were from Atelier Cologne, and when we asked for a few more samples, the hotel readily agreed.

3. The VIP building is separate from the regular guest room floor, avoiding noise. The afternoon tea in the executive lounge also solved the problem of awkward meal times after visiting Guoqing Temple and Tiantai Mountain.

4. The breakfast selection was quite extensive, including regular food and seaside specialty snacks, and the dining environment was comfortable. There were actually more dishes available after 8 am than at 7 am.

5. The two-night package we chose cost around 650 RMB per day, including unlimited drinks at the minibar and late-night seafood noodles, which was great value. If you have plenty of energy, the package including city wall tickets and transportation seems even more cost-effective. Driving from the hotel to the nearest city gate is less than a 10-minute drive.

Areas for improvement:

1. Both rooms had a slight sewage backflow smell in the bathroom, but it didn't spread to the sleeping areas.

2. The quality of the napkins in the room could be improved.

Also, we were in a rush when checking out, and the front desk may have forgotten about the souvenir. Before we even reached the high-speed rail station, the butler contacted us and arranged for it to be delivered. Thank you so much!

The VIP building and the main building share common areas, and the breakfast room, the building of the accommodation is separate. The rooms and corridors in Building B have a five-star look and are very comfortable.
Let me talk about the service first, basically no faults are picked out. There are staff on duty in the morning of each building. It is the New Year. The service staff have brought red scarves. The attitude is very good and will take the initiative to say hello.
The seafood noodles for breakfast must be tasted, as well as shrimp, Jiwei shrimp, very good, there are also dumplings, seaweed cakes. Breakfast is basically comprehensive.
The most pleasant surprise was that I stayed for two nights and gave a free minibar every night. Generally, the hotel gave one night. Fruits will also be added, and good night porridge will be delivered when the bed is opened at night.
In short, both the facilities and the service are great.

Service: Service can be, entry and departure will take the initiative to say hello.
Environment: I stayed in a suite, the scenery is very good, for reference.
Facilities: quite satisfactory, the door lock was broken at night, and the front desk responded promptly.
Hygienic: Very clean, you can see the ulterior motives.

The Smile Natural serves a wonderful breakfast.
The environment of the canteen is combined with western and Shanghai culture from the 19th Century to Now.
You may find the traditional Western breakfast, such as grilled tomatoes with French bread and cafe, also with steamed belt fish , vegetables and Chinese dumplings.
管家小周

All fruits and salads are fresh with good quality.

The chief is professional with making traditional dumplings ，that is good！

Especially at the entrance, the dessert are wonderful cover with mango and fruit toppings.

Smile & Natural

Columbus

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