Name: Osaka Tokyu Rei Hotel
Address: Osaka, Japan
Rating: 8.6

Japan

Tokyo

Sapporo

Osaka

Yokohama

Fukuoka

Musashino

The room was quite spacious by Japanese standards. The location is very convenient; you just walk straight to the end after landing at T2, and there's the hotel. Breakfast was also good. There are vending machines that accept WeChat Pay and Alipay, which is handy if your flight arrives late. You can self-check-in and check-out using your passport, with Chinese language options available. The machine even checks the fire escape routes, which shows great attention to detail.

This hotel is 19 min walk away from Ghibli museum. You can take a walk through the park and that 19 min wasn't even noticeable. It's also right by Kichijoji station. The location and price was perfect for me. They kept my big luggage for me while I visited the Ghibli museum.

This hotel is a hidden gem with a panoramic view of Shibuya Crossing! It's super convenient, right above the subway station, so you can eat, drink, shop, and have fun all in one place. While it's a bit pricey, that's expected for such a prime location in Shibuya. The room isn't huge, but there's enough space to open a 28-inch suitcase. Plus, there are tons of great places to eat and shop nearby, making it a perfect spot to extend your stay for a couple more days.

Great hotel located directly above Shibuya station which meant the location was very convenient. Even though I had booked the base room which was only 20 m², the room design meant that the room did not feel small at all and the room was a well laid out with a Japanese style toilet and seperate shower. Overall I would definitely stay at this hotel, considering its location, price, customer service and room layout. The hotel staff at the front desk were very helpful and we’re even able to help us send our baggage to our next hotel and help us fill out the documentation in Japanese.

The hotel room was really small, but the location was great. It was only a 5-minute walk to the bustling Shibuya crossing, and about 5-10 minutes to both the subway and JR stations. The area itself was very lively, with a Big Camera store right next door.

Check-in was in the basement. Our room faced the station, so we had to sleep with earplugs at night. There was barely enough space to open one suitcase in the room. The cleanliness was average, but the bed was quite comfortable. Sound insulation was also just okay. Overall, the best thing about this place was its location; everything else was pretty standard. For Tokyo, the price was acceptable.

This hotel is excellent! The location is superb, the rooms are spotless, and the surrounding area has a fantastic vibe with plenty of shopping and attractions. Although they initially gave me a small room when I booked a medium one, they apologized and switched my room the next morning, even compensating me with a meal. While the hotel itself is small, there are tons of restaurants nearby, offering a wide variety of cuisines. I'd definitely want to stay here again!

The service was incredible. We were greeted at every turn with kindness and professionalism. Our only request would be that our 14yo mature daughter could have swam in the pool (it’s 18+ which we didn’t know until we tried to swim.) A few standouts where the hotel team went “above and beyond”: the superb cleanliness of our room, the porter and bellhop service, the concierge personally walking us down to the ballroom to ask if we could get spectator ballroom competition tickets last minute, the team allowing us to be seated us at breakfast at 10:27am when we were mistakenly told on the “express line” that it was served until 11am; and then even re-opening the omelette station for us. And finally, helping us reclaim a missing object left at our breakfast table—about 6 people jumped in to help us and saved the day! Thank you Cerulean, for the incredible stay, views, and above all, service.

The hotel lobby is on the 30th floor of the building. The hotel itself only occupies two floors with over a hundred rooms. On the 29th floor, there's a public bath, an ice machine, a washing machine, and a microwave.

**Amenities:** Standard intelligent toilet. The room windows don't open. The TV has an HDMI port.

**Cleanliness:** Daily housekeeping is provided. If you don't want your room cleaned, just hang the 'do not disturb' sign on your door, and the staff will leave fresh towels in a bag hanging on your doorknob.

**Environment:** There's a mall and supermarket downstairs, and Takashimaya is right next door.

**Service:** Luggage storage is available, and wheelchairs can be borrowed. Self check-in is an option. The parking lot charges a fee.

I come to Tokyo several times a year, staying a fortnight or more each time. This time I spent seven nights at The Capitol Hotel Tokyu.

The room faced Hie Shrine. Through the floor-to-ceiling windows I could see the shrine's copper roof and half of Tokyo's skyline. The décor was modern without excess; the layout flowed easily, Bose speakers hidden in the walls, another set in the bathroom ceiling, connected by a 3.5mm jack. The curtains were motorized, though you hardly needed to close them.

The turndown service. I would leave in the evening and return late to find the room changed: only the hallway light and bedside lamp left on, a bottle of water and a glass on the nightstand, two chocolates beside them. The evening tea and teacup, previously stored in the cabinet, had been moved next to the coffee machine. These changes were so slight you had to think back carefully to confirm they had happened at all. The temperature and humidity had been adjusted. As if the room itself remembered your habits.

Room service fell short of the ryokan in Hakone or Lake Toya, but well above the ordinary hotel. Each day I made two or three cups of complimentary coffee, played music, read, wrote. In seven days I finished three books. The research ahead began to take shape.

There were drawbacks. No washing machine, but a decent laundromat ten minutes' walk away—a chance to wander the streets of Akasaka. The room provided HDMI and ethernet ports but no cables; for those who came to rest, perhaps a mercy. The minibar fridge was mostly occupied by drinks for purchase, same as the Imperial, though there was still room for my sparkling water.

The day I left it was half past five and fully dark. I could barely make out the faces of the bellhop and the taxi driver. Together they loaded my luggage into the boot. I wished the bellhop a happy new year in Japanese and told her I liked her hat. She smiled and returned the greeting. As the taxi pulled out of the underground drive, I thought of the inns Kawabata once wrote about: what had to be sought in the mountains of snow country can now be reached by elevator from the B2 exit of a metro station.

I have watched the Shinagawa Prince Hotel loosen quietly over time, slip a little. That kind of decline is rarely one great error. It begins the day someone forgets to leave a glass of water, neglects to move a packet of tea, omits a newspaper. As for The Capitol Hotel Tokyu: in Japanese, what I experienced over these seven days is called ちょうどいい.

No complimentary bottled water in the room. The deluxe standard room size was decent, and breakfast was okay. With the low yen exchange rate, prices are rising, and breakfast costs have quietly gone up. Plus, they've introduced a new accommodation tax this year. By the way, both times I've stayed, I've been given a room at the very end of the hall.

The location is fantastic! Right downstairs is the Cocono complex with a supermarket, mall, restaurants, and a cinema. It's a five-minute walk to Tanukikoji and the surrounding area is super lively with endless food options. It's built right above Susukino Station, just one stop to Odori and two stops to Sapporo Station – incredibly convenient.

The hotel environment is excellent, the breakfast is amazing, and the staff are warm and polite. I booked the most basic room type in advance, and besides being slightly small, there are absolutely no downsides. Highly recommend!

Fantastic hotel! Breakfast starts at 6:30 AM, and there was a slight variation in the breakfast options over the two days. The room was incredibly spacious, with plenty of space to open multiple suitcases. The view was great, you could even see the Ferris wheel. Plus, it's just a few minutes' walk from the subway station.

We chose this hotel for our trip to Universal Studios, and it's conveniently located not far from the park entrance, making coming and going very easy. There are plenty of dining options nearby, as well as Universal Studios merchandise stores. The day we arrived happened to be a Japanese holiday, so it was incredibly crowded. Check-in started at 3 PM, and we had to wait in line for a long time. The hotel is quite large and even has a Family Mart convenience store inside, which was great since we didn't book breakfast. We booked a city view room, but the front desk gave us a room on the 4th floor, so there was basically no view outside the window. For Japan, the room was quite spacious. Overall, it was convenient for accessing Universal Studios.

I always opt for five-star hotels when I travel, but summer prices were just too high this year. So, I took a friend's recommendation and booked this place instead. 👍

It's about an hour from Kansai Airport, and Exit 13 is the closest to the hotel. The downside is there's no elevator there, so if you have a lot of luggage, I'd suggest Exit 16, which has one.

The hotel's service and facilities are excellent. The room was quite spacious by Japanese hotel standards, and the bedding was incredibly comfortable – we slept soundly every night. The location is also fantastic, about a 15-minute walk to Shinsaibashi. We stayed for five nights this time and visited Kobe and Kyoto. The Chuo and Midosuji subway lines right downstairs were super convenient.

I have to mention one particular incident. Check-out was at 11 AM, and our flight wasn't until 5 PM on the last day. Thinking we had plenty of time, my child and I went to Nipponbashi that morning. It wasn't until we got there that I remembered check-out was at 11! Luckily, my mother wasn't with us; she was having coffee at a cafe across from the hotel. I immediately contacted her and asked her to rush back to check out. But to our surprise, her Huawei phone couldn't connect to the hotel's Wi-Fi when she got back, and the only Pocket Wi-Fi device was with me! 😵💫 Since the reservation was under my name, the front desk needed to confirm check-out with me personally. But there was a language barrier, and my mom had no internet. She was incredibly flustered at that moment. Just then, a Chinese-speaking staff member appeared. He first calmed her down, telling her not to worry and that he would find a way to contact me, also explaining that the hotel's network was often unstable. He then took out a device and tried to connect her phone to the Wi-Fi in the lobby, but after many attempts, it didn't work. So, he took my mother back to the room and tried many more times until it finally connected, and he was able to reach me... His professionalism and meticulous work attitude deeply touched our entire family. We'd like to express our gratitude once again! I will definitely choose Tokyu Stay Osaka Hommachi again next time I visit Osaka. 👍

Overall: A business hotel in the Umeda area with good value for money.

Location: It's a 3-minute walk from Exit M10 at the end of Whity East Mall. This makes it very convenient for those needing to take the Hankyu, Hanshin, or JR lines to Kyoto and Kobe during their stay in Osaka, potentially saving on subway fares.

Surrounding Environment: Located in Doyama-cho, and near the Hankyu Higashidori Shopping Street, the overall atmosphere is lively and bustling, but there are no safety concerns.

Hotel Facilities: A bit dated, but housekeeping is fine. Since it's a building from '78, it doesn't have vending machines on every floor.

Regarding the Room: The bathtub is small. My requests for a high floor and a south-facing room when booking were not met. Even though I checked in at 4 PM, when there should have been plenty of rooms available, I ended up on the 6th floor in a courtyard-facing room. It had poor lighting, and drawing the curtains immediately exposed privacy. The only upside was that it was very quiet at night for sleeping.

Tokyu

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