Name: Naeba Prince Hotel
Address: Yuzawa, Japan
Rating: 8.5

Japan

Karuizawa

Tokyo

Yuzawa

Chiayi City

United Arab Emirates

Dubai

United States

Honolulu

The hotel provides a shuttle bus every half hour from the L'Occitane store at the Karuizawa Station outlet mall, which is very convenient. Staying in the West Wing, it's only a 10-minute walk to the outlet, making it ideal for families with elderly members and children.

The lobby has a convenience store where you can buy local specialties and snacks. There's a particular Karuizawa specialty chocolate that's delicious and not available on Taobao.

The hot springs are uncrowded and clean; we went every day during our two-day stay.

The room itself is pretty standard, but that's fine since you'll be out and about exploring most of the time, not spending much time in the room.

When checking in, you have to choose a breakfast time. I don't think it matters much if you don't stick to it exactly, but you'll still have to queue for a bit at the entrance. It gets quite busy in the mornings, but they manage the crowd very orderly.

For those traveling with elderly family members and children, I highly recommend staying in the West Wing – it's convenient for getting everywhere.

I chosen Cottage A to stay in. While there is nothing much to complain about the cute cottage, personally it is a bit too small for me.
But nice environment, good and helpful staff and a very convenient shuttle system to bring you around.
You can also call an internal shuttle service that can ferry you from your cottage to the newer West hotel for their buffet breakfast. Otherwise you can eat at the East Hotel for either a Japanese meal set breakfast or a Western style set breakfast. The bread is really good and soft. The outlet shopping mall is accessed by their half hourly shuttle bus and you can do your premium shopping there and eat at their various restaurants or at their food court style food outlets.

True to its reputation as an established resort hotel, the rooms are spacious, and the environment is excellent. The shuttle service is incredibly convenient. After arriving at JR, you can drop off your luggage at the Prince Hotel reception and go shopping directly. By the time you check in, your luggage will already be in your room. When checking out, you can also have the hotel send your luggage to the reception, where you can pick it up before heading to the JR station.

The room was immaculately clean, and the welcoming staff was very friendly. We had a French set menu for dinner, which was delicious!
The breakfast buffet offered both Japanese and Western dishes, and the food was delicious and varied!
Another fun thing was the short tram ride to the hot spring baths. The water is natural, and it was a delightful experience to soak in the baths while gazing at the distant mountain views!
It's a perfect place to relax and unwind on vacation!

The hotel is conveniently located near several subway stations, with Akabanebashi Station being the closest. The front desk offers Chinese-speaking service, and we were assisted by Mr. Fu, who was incredibly warm and attentive. Other staff members were also very friendly and proactive, making us feel right at home. Our room on the 27th floor had a partial view of Tokyo Tower, which was stunning from day to night, offering a very open and expansive view. Shiba Park and Zojoji Temple are right next to the hotel, perfect for a stroll. The room itself was very spacious and well-equipped, with a separate shower and bathtub. There's a supermarket and a gym on the hotel's B2 level. We booked a room that included complimentary access to the executive club lounge, which was excellent value. We enjoyed food and drinks from afternoon check-in until 9:30 PM, and several of the wines were superb. For breakfast the next day, I recommend going early as the Japanese set is limited and runs out quickly. We were lucky enough to get the last two!

I’m giving my honest opinion. This is my first unsatisfied review for a hotel room. I was very disappointed by the room for the price I paid. I paid more for this room than what I paid for luxury upscaled room near Tokyo Disney. The photos online were very deceiving. When I entered my room, it was gross, i cringed, and my toes curled. I didn’t want to put my belongings down. The carpet was old and disgusting. The pull out couch bed was gross. There were stains on the couch back rest and the mattress. The sheet for the mattress was too small it didn’t cover the stained mattress. The beds were hard and didn’t feel clean. The shower curtain had a bad odor. The room was very dated. Since this hotel is pretty secluded and other hotels were booked we had to make do. I’m glad we only stayed one night. On a better note, the staff were very friendly and service was great. Location for skiing was amazing, and the free shuttle bus was fabulous. Naeba Prince Hotel really need to do better with their rooms. I was looking forward to bringing my entire family of 14 to stay a few nights next year, but after seeing the rooms, I will not stay here again unless they renovate their rooms which are in dire need of upgrades.

Prince

Columbus

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