Name: Sheraton Grand Istanbul Atasehir
Address: Istanbul, Türkiye
Rating: 9.4

China

Shanghai

United Arab Emirates

Dubai

Türkiye

Istanbul

Xi'an

United States

New York

Guangzhou

Seriously, you guys, this hotel's service is absolutely top-notch! The staff at the Sheraton Shanghai Pudong Riverside are incredibly friendly and speak so softly and kindly. They respond to every request instantly and are so approachable – it made my stay incredibly comfortable. I genuinely recommend this place to anyone visiting Shanghai; you won't be disappointed! A special shout-out to Benny, who was helping guests even while on vacation! And the New Year's gift was a lovely touch, really appreciate it! 👍

Sheraton Grand Shanghai Pudong delivers a polished and comfortable stay in a prime location.

The rooms feel spacious, clean, and well designed. Large windows offer impressive city or river views. The beds feel supportive, which makes rest easy after long days.

Service stands out. Staff greet you warmly and respond quickly to requests. Check in and check out feel smooth and efficient.

The location works well. You stay close to Lujiazui, dining spots, and key business areas, while enjoying a calm atmosphere away from heavy crowds.

Breakfast offers strong variety with both Western and Chinese options. The lounge and public spaces feel quiet and refined, ideal for work or downtime.

This hotel suits business travelers, families, and short stays. You leave feeling well taken care of and eager to return.

This was the worst check-in experience I've had across all my stays. Given that the hotel was clearly hosting both art festival personnel and numerous senior tour groups, they should have deployed more front desk staff to handle check-ins from the outset. Initially, only one counter was open. I patiently waited in line, but when another counter became available, there was no staff present to guide guests or ensure check-ins were processed in the correct queue order. This led to some impolite individuals cutting in line (one person even had a stack of ID cards in hand). I continued to wait patiently, and then another service staff member arrived at the front desk, but again, offered no proactive guidance. As a result, those standing closer to this new counter simply cut in to be served. What's more, there were only three guests ahead of me in my original line, yet the check-in process was incredibly slow. Such issues are unacceptable for a five-star hotel, and I am quite disappointed.

A solid business hotel with clean, well-maintained rooms. The food is good and diversified, and the pool and fitness center on the 5th floor are a plus. Location is not ideal for tourists, but excellent for business purposes.

All in all this hotel is a very good stay, we had a very pleasant time and - if there's another opportunity to be in the surrounding - we will assuredly choose the Sheraton Hotel again! 
When it comes to the location, it is very subjective ... You want to be next to the Golf course, then it is a perfect location, but if you wish to be at a place where food outlets and transportation services are abundant, then no.
If you don't have a car, you are stuck!! ... Chongming has such a potential to make a tramway system such the better choice: cleaner, easier to go from various points throughout the whole island, more convenient and cheaper to build than a subway system ... but no, polluting cars everywhere instead. 
Concerning the service, the hotel staff was nice, polite, and helpful, but it lacked the feeling of being welcomed and appreciating the role they have (which are traits we'd noticed while in smaller hotels like Ibis).
The rooms were clean, comfortable, well lit, and didn't feel much damp (there's a need to switch on the AC at times to dry up the air a bit at times)
We also very much appreciated the swimming pool (clean), the gym (quite a few choices - although some treadmills felt old and out of service: time to remove a few to upgrade or put another piece of equipment instead), and the overall facility.
The breakfast was large in its choice with quite a few dishes made on the spot, which i really appreciated, you can feel the freshness of the food being just made; however, i can't say the same for many other choices which were distinctively regular frozen food, with no typical flavour representing a 5-star hotel such as the Sheraton, there is much improvement to make in that aspect.
Once more, this Sheraton is a safe choice if staying in that part of the island, we had a very pleasant time ... but there are still some areas which need attention in order to make this hotel a definite address to go back to again and again (instead of solely depending on the golf course).

As a multi-generational family traveling with seniors and children, we chose the Sheraton Fengxian Baohua, hoping for a comfortable holiday. The hotel's hardware truly stood out – the spacious and grand public areas, generous room layouts, and excellent location (adjacent to Qingxi Ancient Town and Shanghai Fish) all laid a solid foundation for our trip. However, the 'soft services' during this stay were a major disappointment, starting strong but quickly deteriorating. The management shortcomings exposed during the peak holiday season were particularly regrettable.

**I. Positive Highlights: Robust Hardware, Heartfelt Frontline Service**

1.  **Excellent Hardware Facilities:**
    The hotel's overall decor is modern and elegant. The high-ceiling lobby design feels open and bright, guest rooms are spacious with good soundproofing, and the mattresses offer medium firmness, making them suitable for elderly guests. Its prime location is a significant advantage, with Qingxi Ancient Town within walking distance and attractions like Shanghai Fish and Fengxian Museum all within a 15-minute drive.

2.  **Heartwarming Support from Frontline Staff:**
    Despite frequent issues at the management level, our housekeeper, Auntie Duan Xiubi, was an absolute lifesaver. When we faced the predicament of no spare duvets (the front desk claimed, ”all spare bedding was used up”), she proactively intervened. She not only quickly found pillows and personally put on clean duvet covers but also thoughtfully told us, ”It's busy during the holidays, no need to rush, make sure you get some rest first,” and even wished us to ”have fun.” Her enthusiasm, resourcefulness, and sense of responsibility injected warmth into the stark management shortcomings, becoming the sole 'service highlight' of our stay.

**II. Negative Experience: Disorganized Management, Slow Service Response**

1.  **Chaotic Check-in Process, Excessive Communication Burden:**
    Our group arrived at 11:30 AM to discuss check-in time, clearly stating that ”the whole family would go out for lunch and return around 1:00 PM to check in.” However, upon our punctual return at 1:00 PM, only one of our three booked rooms was ready. Considering the holiday crowd, we proactively suggested, ”we'll gather in one room to rest first,” but this wait stretched to 2.5 hours. It wasn't until 3:30 PM, after multiple calls, that the remaining room cards were delivered by a robot, with no human providing any updates on the progress. The elderly and children grew tired from waiting in the cramped room, and the lobby sofa area was also full, offering no alternative resting spot. The experience was extremely poor.

2.  **Basic Services Missing, Superficial Emergency Handling:**
    Upon checking in, we found no spare duvets in the room. When we called the front desk, the response was, ”There are too many guests during the May Day holiday, all spare bedding has been used up.” Such a shortage of basic guest supplies indicates a serious miscalculation of holiday occupancy by the hotel. It was only after our persistence that Auntie Duan managed to arrange for a blanket (not standard bedding), while the front desk never proactively followed up or apologized.

3.  **Passive Management, Relying on Frontline Staff to ”Firefight”:**
    From check-in delays to supply shortages, the core problem stemmed from management's disorganized coordination: a lack of oversight on cleaning progress, insufficient guest supply reserves, and no emergency mechanisms in place. When faced with guest requests, the front desk merely robotically repeated ”please wait” and offered no solutions (such as prioritizing access to a lounge area or providing complimentary drinks), creating a stark contrast with the proactive efforts of the frontline staff.

**III. Summary and Recommendations**

If rated comprehensively as ”5/5 for hardware, 3/5 for service,” the hotel's solid foundation in hardware is certainly commendable. However, the service details proved to be a significant weakness, especially during peak occupancy, where management flaws directly exacerbated guest inconveniences, making it extremely unfriendly for multi-generational families with elderly and children.

**Suggested Improvements:**

1.  During holidays, optimize cleaning schedules in advance and display real-time room readiness status to minimize guests' unproductive waiting time.
2.  Stock sufficient basic guest supplies (e.g., duvets, cribs) to prevent passive situations where supplies run out.
3.  Management needs to proactively take responsibility for coordination, rather than leaving frontline staff to ”put out fires” alone. Basic compensation solutions (such as late check-out or dining discounts) could be offered to alleviate guest frustration.

Finally, a special thank you to Auntie Duan Xiubi. Her presence made us believe that if the hotel truly prioritizes supporting and training its frontline staff, the service experience would undoubtedly see a qualitative improvement. We hope management will listen to the voices from the ground and not allow heartwarming individual efforts to be undermined by disorganized management.

(Note: This experience is based on the May Day holiday in 2025; regular service may vary and is provided for reference.)

The location is fantastic, with Lujiazui's bustling attractions right at your fingertips. The apartment-style rooms are spacious and comfortable, and the kitchen is fully equipped, making it feel just like home. The service is meticulous, and the cleanliness is impeccable. The pool and gym are top-notch, perfect for both business and leisure. Whether you're staying long-term or just for a short break, it's an excellent choice – highly recommended!

This stay was absolutely perfect! The hotel's location is excellent, just a few minutes' walk to the city center shopping district, making getting around incredibly convenient. The lobby is elegantly decorated, and the front desk staff were warm and attentive. Check-in was quick, and they thoughtfully introduced the hotel's facilities and nearby recommendations. The room was spacious and bright, with soft and comfortable bedding. The bathroom had a separate wet and dry area, and the toiletries were of high quality. The breakfast offered a rich variety, blending Chinese and Western options, with fresh ingredients – even the coffee was delicious. I especially want to commend the room service; they were prompt and polite. Overall, the experience far exceeded my expectations. I will definitely choose this hotel again on my next visit and highly recommend it to everyone!

The Sheraton boasts an excellent location, situated right above the Mall of the Emirates. You can access it directly from the metro via an underground passage. The twin beds were a little on the small side. Interestingly, there's no hairdryer outlet in the bathroom here in the UAE. The view from the window wasn't anything special. The breakfast was good, but after two days, it starts to get a bit repetitive. From outside, you can catch glimpses of the Burj Al Arab and the Burj Khalifa.

We booked a stay at the Sheraton Grand Dubai to celebrate our daughter’s birthday and what a fun and memorable experience it was! We visit Dubai several times a year but had never stayed here before. Our daughter, who lives in Dubai, suggested after she enjoyed a pool day, and it turned out to be a brilliant idea.

The food was really great, the staff were outstanding, and the service throughout was exceptional. The pool area was beautiful and relaxing, everything about the stay was perfect. We couldn’t find a single thing to fault.

Highly recommend the Sheraton Grand Dubai — we’ll definitely be back!

It was my second time staying at this hotel and my it felt wonderful both times. The location of the hotel is probably one of the best in Dubai. The front desk helped me with all my requests. The views are incredible too.

If you want to relax at night, then this is definitely not the place for you! There is a disco on the hotel grounds until 3am. And this is a hotel establishment and they don't want to do anything about it! Every day until 3am bang, bang, bang - it's like being in a club in your room. Horrible!

I had a great time staying at Sheraton Esenyurt and everything is improving comparing to my previous visit

Our stay here was absolutely fantastic! The location is super convenient. Our room was spotless, and the bedding was so soft and comfortable, guaranteeing a great night's sleep. The staff were all really enthusiastic and welcoming. I definitely have to give this hotel a five-star rating!

As soon as I walked into the lobby, I was drawn in by the cozy decor and the lovely scent. The room facilities are very new; we had a smart toilet, high-speed Wi-Fi, and a projector – everything you could ask for, making the experience truly amazing. The breakfast spread was extensive, offering both Chinese and Western options, and all the ingredients were fresh and delicious. The cleaning lady did an incredibly thorough job every day, even getting into all the corners. And the service was outstanding; any request we had was handled promptly. I highly recommend this hotel!

Kızımla kaldığımız sürede onun güvende olduğunu ve birlikte eğlenebildiğimiz söylemek pek mümkün.bunu bize sağlayan güvenlik vardiya amiri Aziz bey ve ekibine gece müdğrğ tonton Osman bey ve vardiya çalışanlarına ayrıca yaşadığımız küçük çaplı sorunları çözmekle kalmayıp odamıza jestler bulunan harika otel çalışanları ve yine Aziz beye sonsuz teşekkürler ederiz .çalıştığım saatlerde kızımın tek basına otelde kalabilmesi benim için büyük bir lüks ve aklım hiç kalmadı çünkü kendi çocukları gibi emanet ettim . Kahvaltıda dikkat ettim zarar ziyan israf olacak ürünler konmamış bu duyarlılık için ayrıca kendi adıma kaynak tüketmedikleri için shreaton ailesine yine teşekkür ederim .her gün odamız tertemiz girdik .her ay birlikte olabilmek dileğiyle ...

Perfect stay, polite staff, great breakfast, ok good indoor pool located underground with powerful jacuzzi.

Very nice room service food quality as well! Wonderful stay overall!

Great large clean room with good facilities. The bed was excellent. The view over the city at night is stunning
Breakfast was very good, plenty of choice in bot local as Europeans food.

Sheraton

Columbus

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