Name: Resorts World Kijal
Address: Kijal, Malaysia
Rating: 8.4

Malaysia

Genting Highlands

Langkawi

Kijal

United Kingdom

Marston Green

The First World Hotel is located inside the Sky Avenue, very convenience for traveller to access to the Sky avenue. Surrounding also full with eateries and variety shops. Cinema also very convenience to access from this First World Hotel.

The location of this hotel is awesome and the amenities provided are as per the expectations.
Well systemised check in process and top notch service. No language barrier with the hotel staffs. They are providing answers for all type of queries.
When I step in to the hotel after a long travel., the first smile from the receptionist .. turned my tired in to energetic. This hotel located very close all eateries, shoppings and *******. We can enjoy all these with in the building itself. Without expose to cold or rain.

Room was average for the price I think cleanliness needs to be improved; plenty of visible dust on vanity mirror when spot light is turned on and on doors including inside toilet and stains seen at shower area. Buffet breakfast was more of local food selection quite ordinary and serving same varieties every day.

Had a short stay at Resort Hotel Genting and it was super convenient since it’s right in the middle of everything—casino, SkyAvenue, and food spots are just a few steps away. Room was clean and comfy with a nice highlands view. Easy check-in and chill vibes, perfect for a quick getaway.

I stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property.

On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it.

Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic.

Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them.

The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre.

The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere.

For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering.

Truly disappointing and nowhere near what one would expect from a so-called luxury hotel.

PS: At least the view was great.

They were really nice to provide fruits on our first day, very nice hotel to stay in however.. television wasn’t working esp the television in the toilet doesn’t have a remote controller that works. Shower gel wasn’t sufficient to fill the bathtub either. Other than that, the room and service from staff were great. View was beautiful too

Booked a king size bed room And hotel gave me a twin bed when I was there. 

When I complained to Trip.com, trip’s staff ruined my day by asking me to resolve it with the hotel myself. 

I am a consumer whom bought a product from trip.com and trip.com is taking the easy way out to ruin my trust and asking me to solve a mistake of trip.com. 


Bloody ridiculous platform who has screwed up 2 of my hotel stays in 2 week. The first problem occurred when I was in KL and this time is the second time. I never had this problem with other platforms

We really enjoyed our stay at Resorts World Langkawi! The view of the marina and sea was beautiful, and the whole place felt peaceful and relaxing. Staff were friendly and helpful, and the breakfast had a nice variety of choices.

Just a small feedback — the door lock in our room wasn’t functioning properly, so it would be great if the hotel could look into that.

Overall, it was a lovely stay and we’d be happy to come back again! 🌴🌅

It was a fantastic staycation—there was a large swimming pool divided into sections. I stayed in a room that did not face the sea, but it had a bathtub, which was a unique feature. My impression is that the hotel staff creates a welcoming atmosphere. The hotel could improve further by offering an affordable meal package since the restaurant is quite a distance away. Perhaps they could consider adding a convenience store inside the hotel. I hope that one day, Awana Kijal will regain its former glory!

Resorts World Genting

Ashburn

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