Name: Occidental Mar Menor
Address: Murcia, Spain
Rating: 8.6

Czech Republic

Prague

Spain

Jandia

Murcia

Italy

Rome

Dominican Republic

Bavaro

Las Palmas

the staff is designing things to delight you, such as farewell drinks.  They would try every opporunity to make your stay happy and memorable.  The location is amazing with great views and right in the centre of the city , with walking distance to everything! Dont' hesitate and you will be happy there.

Rating: ★☆☆☆☆
Review Title: Mishandled Room Request and Refund Refused

We booked 4 nights at Occidental Praha Five but checked out one night early due to repeated service failures — despite this, we tried to be reasonable, as we are just travelers trying to enjoy our trip, not cause trouble.

Our clear request for two single beds was ignored. We were given a queen bed, then moved — again to a queen. A blanket was handed to us so we could “make do.” The next day, nothing was fixed. After calling reception and waiting 40 minutes, a non-English-speaking cleaner came, confused, and simply threw another blanket on the bed. That was it.

Only after Trip.com intervened did the hotel send us a fruit plate and a bottle of wine — which we did not drink and in fact returned to the reception, because we weren’t looking for superficial gestures — we just wanted the room we booked.

We checked out on Sunday and requested a refund for the unused fourth night. We were told it needed approval from higher management. On Monday, we were shocked to hear the refund was refused, based on the false claim that we never checked out — despite having paid the tourism tax and received an invoice. We were also wrongly accused of drinking minibar water, which we clearly explained was untouched.

This refund is for a night we did not use, and under basic consumer rights, we are entitled to it. The hotel’s disorganization and refusal to take responsibility made a simple issue unnecessarily stressful. I do not recommend this hotel.

We had an excellent stay at this hotel. The room was very clean, quiet, and comfortable, and the staff were genuinely friendly and helpful throughout our visit. The location made it easy to reach nearby attractions and restaurants, and check‑in and check‑out were quick and efficient. Overall, a great experience and I would happily stay here again.

The complex is very good and are very friendly you lack a little maintenance in the room but the gardens are imperfect . Breakfast buffet was well all and although the hotel is huge you have no sense of massing or colls to pick up things.

Very good stay!
Perfectly located, walking distance to the seaside.
A comfortable bed and pillows, immaculately clean, friendly staff.
Tasty food and a big selection of drinks.
Beautiful surroundings.
Unfortunately the water in the swimming pool wasn't warm, and another bigger pool was in repair.

The rooms were clean and spacious, and recently renovated. However, it was a room for two, and there was only one dental kit. Also, the TV wasn't set up correctly, and I couldn't access the installed apps due to a lack of internet connection. Other than that, everything was great.

A thoroughly successful trip. The rooms were modern and clean. Breakfasts were excellent, and you could purchase buffet lunch and dinner at a great price. The pool was very nice, and there were plenty of sun loungers available.

Occidental

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