Name: Hotel Monterey La Soeur Fukuoka
Address: Fukuoka, Japan
Rating: 8.9

Japan

Tokyo

Osaka

Fukuoka

Kobe

Sendai

Sapporo

Walkable distance to Tokyo Station character street, really convenient to start shopping right away. The service was great until checkout, we called the front desk asking for late checkout arrangements and the staff agreed to delay the checkout time to 11:30am. When we got down to the reception, there was only one staff and another couple were checking out so we just waited patiently at the back. They took quite some time and some more customers were queuing behind us for check out. When it came to our turn, the female staff immediately changed her smile to poker face and accused us for being late as the time was already 11:40am even though we clearly arrived earlier than that. She wanted to charge us extra but we insisted. Her attitude was very rude and made us feel super uncomfortable.

The hotel is conveniently located directly across the street from the nearest station, with a supermarket, convenience store, and Doutor coffee shop nearby. I also appreciated being able to walk to the Imperial Palace area and that the location wasn't noisy. The hotel itself is chic and stylish, with a good range of amenities, including bath salts and welcome drinks. I booked a room with breakfast, and there was a great variety of Japanese, Western, and seafood options. I was very satisfied with my stay and would like to use this hotel again.

Room facilities: There were few real pictures of the Ctrip Deluxe Twin Room, but the actual room was quite spacious. Crucially, it had hardwood floors instead of carpet, which felt much cleaner. The hotel is very close to all the Ginza shopping malls, making for a comfortable stay. A minor drawback was the showerhead, which was very difficult to adjust and quite high; it took some getting used to, but the water pressure was excellent and the water was hot. The hairdryer was a Refa, which was super comfortable and quick to use!

Location: The hotel is within a 5-19 minute walk to major Ginza shopping malls. It's a bit further from Tokyo Station, about a 12-minute walk. It's very convenient to buy things and bring them back to the hotel.

Service: The hotel front desk staff were all very enthusiastic. You could get free foot patches, facial masks, and toiletry sets, as well as complimentary water, which was a huge help. We stayed for six days, and on the morning of August 6th or 7th, a Japanese staff member, Mr./Ms. Ota (I didn't catch the exact name), came to our room to deliver water. He communicated with us in English using a translator, and when we mentioned wanting to dispose of our trash immediately, he proactively took on the task of room cleaning and helped us take out the garbage. I give him a big thumbs up and hope the hotel recognizes his professionalism, dedication, and thoughtful service! I also want to express my gratitude to him here and hope the hotel sees this!

Overall, I highly recommend this hotel.

(Japanese portion of the original review, for context and full translation): We stayed for 6 days this time. On the morning of August 6th or 7th, a Japanese staff member, Mr./Ms. Ota (I apologize for not remembering the name accurately), brought water to our room. He communicated with us in English using a translator, and when we told him we wanted to dispose of trash immediately, he readily offered to take care of the garbage collection and kindly handled the room cleaning instead. I want to give him a very high rating from the bottom of my heart. I sincerely hope the hotel also recognizes his professional, serious, and thoughtful excellent service! Once again, I would like to express my gratitude to him here and hope this comment reaches the attention of the hotel management!

This was my second stay at Hotel Monterry LaSeour. My first visit was in October last year, and I enjoyed it so much that I specifically recommended the hotel to my sister and chose to stay here again during this trip.

My recent experience was overshadowed by an extremely unpleasant interaction with a front desk employee. He was a larger-built male of Indian/Nepali appearance who was working at the front desk on 25 June, between approximately 12:00 PM and 3:00 PM. He appeared to be intentionally covering his name tag, so I was unable to identify him, although based on his signature on my check in document his name makes out to be ”Jeey”.

I arrived at the hotel around 12:00–1:00 PM after checking out of another hotel in Tokyo which was such a pleasant experience. I was fully aware that check-in was not until 3:00 PM and simply wanted to store my luggage before returning later. The staff asked for our passports and then informed me that check-in was at 3:00 PM. I explained that I understood and only wished to leave my luggage. He offered no further assistance or response however another female staff member stepped in, helped with our luggage, and provided a luggage tag.

When I returned around 3:00 PM, the same employee assisted me again. Despite having interacted with me only a few hours earlier, there was no greeting or acknowledgment. Instead, he immediately asked for our passports again. After handing them over, he said, “Give me your luggage tag—you can take back your passports,” while merely pointing to them on the counter beside him rather than handing them back to me.

The check-in process became even more irritating when I was completing my registration details on the screen. The employee repeatedly tapped his pen impatiently against the screen and used the pen to point at various fields while giving instructions. At one point, he pointed the pen directly toward my sister, who was sitting only a few metres away in the small lobby area, saying, “Her name here,” while continuing to tap the screen multiple times. His mannerisms were impatient, condescending, unprofessional and downright rude.

What was particularly alarming was what happened next. An elderly Japanese gentleman approached the reception desk to check in, and I witnessed an immediate and noticeable change in this employee's demeanour. He suddenly became warm, welcoming, polite, and attentive speaking in Japanese —while I was still standing there completing my check-in. The contrast was striking and left me feeling dismissed, even my sister could see the difference. 

I am giving a 1 star because of this staff member ”Jeey”, all other staff members were courteous and polite.  

Some other points to note - cleanliness was not there, the cup in the room was not washed and had dry coffee in it. Bath towels had a strange smell to them. Also, this time around, I asked to borrow an iron and while the staff not rush me to return it in 15 minutes (see the photo) since no one was asking for it - I find it super odd that there was a 15 mins limit and guests have to return it to the front desk after.

There is something unique about this Hotel Monterey in Akasaka that made our stay so enjoyable.  Location yes but the little details of the hotel made for a most enjoyable stay; the free cold beverages in the lobby; the hotel front desk staff accommodating our request for a larger room; the in room kettle; coffee machine; ceramic coffee cups/teapot; the unique showerhead; the linens; the bedcover and most definitely the mattress.  The one awkward item would be the difficulty in navigating through the Japanese language media selections.Thank you.

Very comfortable, with beautiful night views. The breakfast in the morning was incredibly rich and delicious. The hotel itself is large and grand. There's a convenience store and a big supermarket downstairs, and the airport shuttle bus stop is right next door, making the location extremely convenient.

The location is super convenient for shopping around Umeda, which saved me a lot of time. The hotel's large public bath is great for unwinding after a long day of travel, though I wish the operating hours were longer. It gets really crowded, especially since they stop letting people in after 11:30 PM. It would be much more flexible if they could extend it by an hour. Oh, and there's an amazing BBQ restaurant, Market Kitchen, on B1 of Umeda Lucua 1000 where you can pick your own meat to grill – such a good deal! I was really happy staying in this area. All in all, I highly recommend this hotel.

Booked this hotel for an event at Osaka Castle Hall! It was super convenient – just a short walk away, close to the station, and there were tons of restaurants nearby. The hot spring was hot, but it had an open-air bath, which was great. It got really crowded after 8 PM, but overall, it was a good experience. I'd definitely stay here again for my next fan event!

The hotel isn't far from JR; from the Sakurajima exit, walk straight past 7-11 for about 5 minutes, which is quite convenient. However, it's a bit far from Yodobashi and the Hankyu shopping area. I recommend checking out Lucua 11100, which is right in the center of JR Osaka Station. It has a Montbell store with a great selection of goods, and you can find good stuff even without tax refund (I went to the Grand Front South building the day before, which was very small and had nothing to buy even with tax refund – but I'm getting off-topic). I've visited Japan many times but never stayed at a Hotel Monterey, so I decided to try it out. This one has a distinct European style and is a bit more expensive than typical chain budget hotels. I can finally cross it off my list. The hotel is a bit old; the triple room felt small once three beds were in it. Room 1001 had very noisy air conditioning units outside at night, and passing trains were also very loud – those are the downsides. On the plus side, the bathtub is full-sized, not the small Japanese style, so it's comfortable for soaking. The windows block out light well, so you can sleep in. Even with kids, the neighboring rooms were quiet.

The hotel's location is very convenient, close to Tenjin Underground City, with a subway station, two large convenience stores, and two supermarkets nearby. There are also some restaurants on the back street of the hotel and some street food stalls not far from the main entrance.

Our six-day, five-night stay was very comfortable and pleasant, but during check-out, we encountered a very rude female front desk staff member named H. TOMONO, with long black hair and a mole near her mouth.

After completing the check-out procedures, I asked her to help us store our three suitcases. She then asked what time we would return to pick them up. I turned to ask my family, and in the meantime, she came out from behind the counter to help organize the luggage that needed to be stored. After she finished organizing, I answered her question, and to my surprise, she didn't say another word. She just gave us a smile-less nod, and even as we turned to walk towards the elevator, she didn't say anything to us.

When we got downstairs, I felt increasingly wronged, as if I had done something wrong. Additionally, during the check-out process, since we were communicating in English, she seemed to have difficulty with the language. I could sense from her tone that she wasn't very attentive to English-speaking guests and lacked the professional service attitude typically found in Japan. So, I went back up to ask for her name again. And here's the even more amusing part: when I asked for her name, she simply showed me her name tag while asking, ”why?” Then, after I took a picture of her name tag, she calmly turned around and continued chatting with another colleague, showing no interest in understanding what had happened or how she could help me. I find it hard to believe that this is the behavior of a hotel front desk employee. Such a service attitude is a far cry from the hotel's high ratings and made our precious family trip end on a very unpleasant note.

The hotel's location is great; my friends and I walked to Tenjin Underground Shopping Center every day to browse and eat. The room size was just right, and even though there were several tour groups, the soundproofing was excellent, so we barely heard any noise. Plus, pajamas were provided, which was a thoughtful touch.

The only minor downside was that the air conditioning in the room was quite loud, even when set to 'quiet.' 😂 My friends and I didn't sleep well the first night, but we got used to it over the next two days.

The photo shows a ramen shop just a three-minute walk from the hotel – delicious!

I had a pleasant stay overall. The location was absolutely perfect, with everything I needed within easy reach. The hotel's decoration was very unique, giving the property a lot of character. A special mention goes to the cleaning lady, who was friendly, attentive, and did an excellent job keeping the room spotless throughout my stay. The reception experience was average. The staff were polite, but the service could have been a bit warmer. Overall, I would recommend this hotel for its fantastic location, distinctive decor, and excellent housekeeping.

Monterey

Columbus

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