Name: AKI Hotel Hong Kong - MGallery Collection
Address: Hong Kong, China
Rating: 9.3

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I stayed here again after more than a year, and this time the family room on the 4th floor had a great view! Absolutely perfect! That's a big plus.

The hotel is undoubtedly beautiful, and the check-in service was good. There were staff who spoke a little Chinese, though the official service language is mostly English.

However, I did have a slightly different experience this time. I tried both early and late breakfast shifts. After the staff seated us, they rarely reappeared. If we wanted tea, we had to call someone over. Typically, at a hotel of this star rating, they usually ask about tea as soon as you sit down, don't they? Did their SOP change, or am I just expecting too much?

Also, the bedsheet in the room already had a hole in it, which was a bit awkward. It didn't affect my sleep, so I didn't report it or take a picture.

I found the food excellent. The ingredients and the taste of the dishes were very much to our liking. The only thing is that the two-course dinner per person was a bit too much; my small appetite couldn't finish it all, and it felt wasteful.

This year, it's either starting with two meals or nothing at all, which is quite inconvenient. I prefer having breakfast included and then ordering dinner à la carte.

Nevertheless, the price this year was very reasonable. I double-checked everything before departure and resolved some issues happily with Trip.com. That was pretty good!

This is an older hotel with a great, quiet location. As soon as you step inside, it feels like a high-end property. It's built on a hillside, and the only downside is that it doesn't have its own beach, but the views are absolutely stunning. The rooms are very comfortable, and it's great for families as children can sleep on the two large and convenient sofa beds for free. The breakfast is very healthy, not traditional Chinese food, but high-quality and nutritious. All in all, it offers good value for money and is definitely worth it.

Honestly, it wasn't as good as I expected. I've stayed in many boutique, niche hotels like this before, but as soon as you enter, the beach is full of street vendors and tourists driving in, which immediately made it feel mediocre. The reception lobby was also small and not very grand. The shuttle took us very close to the room, as the area isn't big. The so-called 'mountain view' was just looking at a rather unattractive hotel across the way, so there was no real scenery to speak of. The only good thing was the rooftop bar; there was a girl there who provided excellent service. Other than that, there were absolutely no surprises or highlights. When I left, I took a bag that was in the room, and they actually charged me 750 Thai Baht for it! Nothing in the minibar was complimentary, which felt very stingy and completely mismatched with the room rate. When I stayed at Capella, everything was complimentary, including welcome champagne. In short, I absolutely do not recommend this hotel.

Overall, we had a very good stay at TOO Hotel. The hotel offers modern facilities, quiet and comfortable rooms, and an outstanding rooftop restaurant with breathtaking views of the Eiffel Tower. Whether for breakfast, dinner, or a drink, the rooftop is definitely one of the highlights. The location is also convenient, with excellent public transport connections.

Unfortunately, our stay was affected by an unexpected water leak from an upper floor, which flooded our bathroom. As a result, several of our personal belongings became wet and were damaged beyond use.

The reception team handled the situation exceptionally well by responding immediately and arranging a new room for us without delay. However, we were disappointed that the hotel management never followed up. There was no personal apology, no inquiry about the damaged belongings, and no offer of compensation or assistance. For a hotel of this standard, we expected a more proactive and customer-focused response.

Despite this unfortunate incident, we still enjoyed our stay and would recommend TOO Hotel for its excellent facilities, peaceful rooms, and exceptional rooftop experience. With stronger management follow-up in situations like this, the guest experience would be truly outstanding.

Fantastic stay, like being treated like guests! The hotel is very well located, surrounded by shops and amenities! Excellent breakfast service

The surrounding environment of the hotel is beautiful, the park is nearby, and the Paris football museum and club are near. The room is clean and tidy, and the service attitude is very good. It is a good choice for tourism and business trips. It is 20-30 minutes' drive from downtown attractions such as the Arc de Triomphe, which is very convenient.

The hotel has a good location, quiet despite being in a bustling area. The rooms are small but cozy. A highlight is the century-old elevator that's still working; it's quite interesting. However, the heating is insufficient in winter. I told the front desk, and they suggested I go for a walk and come back when I was back – a rather ridiculous explanation. Fortunately, we didn't encounter any extreme weather. The complimentary afternoon teatime service was also a plus.

Convenient transportation, friendly staff, comfortable rooms, and a delicious and varied breakfast. It's located right inside Citygate Outlets, near the airport. There's a bus terminus and Tung Chung MTR station right at the entrance, which is incredibly convenient. You can take bus S1 to the airport, directly to Terminal 1, in about 10 minutes. The MTR takes about 40 minutes to reach Hong Kong Station and IFC in Central. Getting to Disneyland is very easy with just one MTR transfer. The 360 cable car to Lantau Island is also within walking distance. Dining and shopping are super convenient, though the restaurants in the mall can be a bit expensive, and it's a bit far from the city center. There's direct access to the mall from the 3rd-floor elevator.

The standard room is fairly ordinary, but I was able to upgrade for a very small additional fee, and it turned out to be an excellent decision. The upgraded room offers a fantastic view of the city, not only from the bedroom but even from the bathroom.

The panoramic view from the toilet was especially memorable — probably one of the most unusual views of Hong Kong I’ve ever experienced.

Overall, the hotel was very good value for money, and the upgrade was definitely worth it.

MGallery

Columbus

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