Name: Kimpton SYLVAN ATLANTA - BUCKHEAD by IHG
Address: Atlanta, United States
Rating: 8.9

United States

Los Angeles

New York

Atlanta

Washington D.C.

Seattle

China

Shanghai

The community around the hotel is clean and safe, the room facilities are complete and comfortable, although the room is not big, the service provided is still good, such as free taxi within 3 kilometers. There are churches and Hammer Museum nearby, and it is not far from Beverly Hills.

Deco is a bit dated, room ceilings looking industrial / unfinished. They made a mistake by not assigning us a Hollywood sign room and we had to complain to have this sorted, could have been easily missed if we forgot to say anything. Also the package receiving / handling process is messy with no proper system of tracking, I spent 30 mins checking at front desk when the receptionist insisted that DHL has not delivered it yet whilst I showed them on my app it had delivery confirmation, he then further asked me to show him who signed for it, and of course everything is done these days and would not have these signatures. Anyway when I got back into the room and I found the package already in the room, so much for their signing / tracking system (which is non-existent), complete utter mess!

Short trip in LA for visa applications. The hotel location is great, close to the VFS Global. Though in Trip.com website says the breakfast is not included, but the reception information BF is included which is a surprise.

When I was inexplicably leaving the store, I said that I had to accept Amenity Fee. It seemed to be 30 knives. I didn’t explain anything when I first checked in. I don't know if the corresponding cost is a disposable toothbrush.  There are drinks and snacks in the room, but there are no prices.  The hotel is relatively new, so health is OK. But the price is relatively low cost. Not recommended to stay! Can't talk about any good experience

There is water supply stop suddenly and I called front desk twice and just got inform they are fining some solution, while I was in the middle of shower… Front desk made an apology , but no backup solution and just let customer to wait for almost 1 hour , it is quite disappointing .

I was planning to DC for 2 days and want to store one luggage at reception , which was refused and only allow to stock for check out same day , it is the first time I got this kind of service in US , and I have to carry two luggage’s to DC and then back to NY at the end of. The management is not really friendly and flexible…

The location is convenient, the hotel is very clean overall, and the rooms are beautifully designed. The staff are friendly and allowed me to check in early. Compared to other local hotels, it offers free water, has good soundproofing, and free Wi-Fi. The bedding also provided a good quality sleep.

However, some electrical outlets in the room were not working, the lighting was insufficient, making the room a bit dark, the shower water pressure was low, and the towel rack was easy to knock over. This time, no rooms with a view were available, so the view of the building under construction across the street wasn't great. Also, there was an error in the deposit payment when I used my credit card.

Good location, it is quiet in the middle of noisy, hotel facilities are OK, the breakfast environment downstairs tastes quite good, it is expensive, there is a Japanese supermarket across the road to eat cheap, the pizza next to the pizza shop is also delicious.

It was a very pleasant experience staying at Kimpton the Shane. Home keeping was done everyday. Nice toiletries were provided, replaced as requested/required. We were there to visit the city but it also could be a nice spot for staycation as they have a lot of options of room service along with a bar and restaurant attached!

I moved it after finding out the low price, but it was a satisfactory condition.
It was close to the airport and was able to use it satisfactorily.

The front desk superviser (I think her name was Vee) and Alexis were wonderful, The blind date with a book was such a fun and awesome idea! The pool was beautiful, and the hotel itself had a lot of character. Great walking distance to Buckhead village, would definitely stay here again~

KIMPTON

Columbus

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