Name: JW Marriott Hotel Marina
Address: Dubai, United Arab Emirates
Rating: 9.4

China

Shanghai

Shenzhen

United Arab Emirates

Dubai

South Korea

Seoul

Sanya

Beijing

I've stayed at the JW Marriott Lu Neng twice for work, and each time I feel a bit unlucky. This hotel is the best option in this area, and it has a high occupancy rate, so early check-in is usually not possible. To be safe, our work often requires us to book an extra night, and the hotel isn't very flexible or communicative about early check-in requests. 

The breakfast is decent, nothing spectacular, but the gym is excellent!

If you book an executive room, you'll receive a voucher for the spa – definitely worth experiencing if you have the time.

If your budget allows, I recommend trying a river view room. The scenery is much better. The rooms aren't exceptionally large, but they're well-proportioned.

The biggest surprise is the complimentary Disney shuttle! Every Saturday and Sunday morning at 8 AM, there's a free bus that takes guests directly to Disneyland!

An excellent experience. I stayed on the 44th floor, facing east, which offered a splendid view of the sunrise 🌅 and Pudong's 'three-piece suit' (referring to its iconic skyscrapers). Although the room was a bit small, it was quite comfortable for one person. In the mornings and evenings, I enjoyed watching the countless lights of nearby residential buildings, the constant flow of cars on the highway, and pedestrians 🚶 moving like ants on the streets. Both breakfast and the front desk are on the 38th floor, surrounded by floor-to-ceiling glass windows 🪟, allowing you to savor delicious food while gazing into the distance. Check-in included a 30% discount voucher for the hotel restaurant. The restaurant was quite quiet and empty in the evenings. The swimming pool is on the 7th floor, requiring two elevator transfers to reach. It's a heated pool with excellent water quality 👍. The housekeeping staff were consistently polite and smiled. Front desk service was also efficient and quick. The 50 RMB charge for 24-hour underground parking could perhaps be waived. Overall, it was a great stay.

I wasn't going to write this, as the hotel staff were actually quite nice, but their unprofessionalism was just too much.

1) Starting at 11 PM, there was a persistent banging sound in my room. I asked housekeeping to check it out. They spent over half an hour, but the noise didn't stop, and I never got a response. I ended up running around the entire building in my bathrobe to find the source myself. It turned out to be renovations happening in the women's changing room downstairs at that late hour. When I finally found the front desk, they didn't immediately address it and asked me to wait for the manager (it was almost midnight, and I was very lightly dressed). The manager eventually arrived and communicated with the renovation crew, and finally, I could get some sleep. If I had waited for the hotel to resolve it, I probably wouldn't have gotten any rest.

2) As compensation, I negotiated with the hotel to waive the cost of one person's buffet dinner from the previous night (a 300 fee). I thought that was settled. However, when I checked my bill back home, the charge was an *additional* 300, not a deduction of 300.

3) The hotel pool is excellent, but it closes at 9 PM. I chatted with someone at the fitness center, and they said it's because there are fewer people after 9 PM, and they think it's a waste of electricity??? This is a JW Marriott, and it costs 1500 a night!

4) I'm not a Marriott Bonvoy member, so overall, it felt like I paid the most money but received the most basic amenities.

On the positive side, the hardware is generally good, the rooms are spacious, and the pool is very comfortable – these are all commendable aspects. The soft services, however, are simply beyond words.

Located right by Shennan Avenue, the hotel boasts convenient transportation. The rooms are quite spacious, around 40 square meters, and come fully equipped. The shower gel and body lotion smell great, and the water pressure and temperature in the shower are excellent. The room itself was very quiet overall, and despite a construction site nearby, it didn't disturb my rest at all. From the corner, you can even catch a glimpse of the Shennan Avenue view. Breakfast was quite substantial, with a pleasant surprise: after breakfast, there was Dehua ice cream available, which my child absolutely loved. Overall, it was a great experience.

The room was very spacious. We stayed for several days and were upgraded to a bay view room. The south-facing aspect provided excellent natural light, and it was clean and hygienic. The gym and pool were fantastic – large, new, and well-equipped. The shower area even had hot springs and a dry sauna, which was incredibly enjoyable. On the third floor, there's a Spring Full Garden Cantonese dim sum restaurant that's definitely worth a visit. The hotel is also conveniently located near OH BAY and Uniwalk, so I highly recommend it. J.W. Marriott is consistently reliable as always.

While the hotel offers a bustling atmosphere with a constant flow of guests in the lobby, it can lead to extended wait times of at least ten minutes for the elevator. Upon checking in, we discovered a broken toilet in our room, which was disappointing. Additionally, when I attempted to iron my jeans, the iron leaked water all over them, making for an unfortunate experience. To top it off, we encountered a power outage during our stay. 

On a positive note, I appreciated that breakfast was included, offering a wide variety of choices that provided good value for money. Overall, while there are areas for improvement, the breakfast is certainly a highlight.

The service was excellent, the location was excellent, and the reception staff provided superior and professional service.

JW Marriott

Columbus

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