Name: JW Marriott Hotel Marina
Address: Dubai, United Arab Emirates
Rating: 9.3

China

Shanghai

Shenzhen

United Arab Emirates

Dubai

South Korea

Seoul

Beijing

Sanya

I absolutely love this hotel! I've stayed here before when I was invited by a brokerage firm for a strategy meeting, and this stay left me with an excellent impression once again. The hotel's overall design is elegant, grand, and sophisticated, and the location is superb, offering stunning views of the river on both banks 🤩. The hotel service is also fantastic, and both the gym and breakfast are great. Angel, in particular, provided very thoughtful service. I'll definitely bring my family and friends here next time!

An excellent experience. I stayed on the 44th floor, facing east, which offered a splendid view of the sunrise 🌅 and Pudong's 'three-piece suit' (referring to its iconic skyscrapers). Although the room was a bit small, it was quite comfortable for one person. In the mornings and evenings, I enjoyed watching the countless lights of nearby residential buildings, the constant flow of cars on the highway, and pedestrians 🚶 moving like ants on the streets. Both breakfast and the front desk are on the 38th floor, surrounded by floor-to-ceiling glass windows 🪟, allowing you to savor delicious food while gazing into the distance. Check-in included a 30% discount voucher for the hotel restaurant. The restaurant was quite quiet and empty in the evenings. The swimming pool is on the 7th floor, requiring two elevator transfers to reach. It's a heated pool with excellent water quality 👍. The housekeeping staff were consistently polite and smiled. Front desk service was also efficient and quick. The 50 RMB charge for 24-hour underground parking could perhaps be waived. Overall, it was a great stay.

I wasn't going to write this, as the hotel staff were actually quite nice, but their unprofessionalism was just too much.

1) Starting at 11 PM, there was a persistent banging sound in my room. I asked housekeeping to check it out. They spent over half an hour, but the noise didn't stop, and I never got a response. I ended up running around the entire building in my bathrobe to find the source myself. It turned out to be renovations happening in the women's changing room downstairs at that late hour. When I finally found the front desk, they didn't immediately address it and asked me to wait for the manager (it was almost midnight, and I was very lightly dressed). The manager eventually arrived and communicated with the renovation crew, and finally, I could get some sleep. If I had waited for the hotel to resolve it, I probably wouldn't have gotten any rest.

2) As compensation, I negotiated with the hotel to waive the cost of one person's buffet dinner from the previous night (a 300 fee). I thought that was settled. However, when I checked my bill back home, the charge was an *additional* 300, not a deduction of 300.

3) The hotel pool is excellent, but it closes at 9 PM. I chatted with someone at the fitness center, and they said it's because there are fewer people after 9 PM, and they think it's a waste of electricity??? This is a JW Marriott, and it costs 1500 a night!

4) I'm not a Marriott Bonvoy member, so overall, it felt like I paid the most money but received the most basic amenities.

On the positive side, the hardware is generally good, the rooms are spacious, and the pool is very comfortable – these are all commendable aspects. The soft services, however, are simply beyond words.

This stay truly exceeded my expectations and can best be described as a genuine “home away from home.” It is rare to find a hotel that performs so well across comfort, service, location, and thoughtful details, and this experience left a very lasting impression.
First of all, the room itself was exceptionally comfortable. From the moment I walked in, everything—from the bedding and lighting to the layout and overall ambience—made it easy to relax. The room was clearly very well maintained, with no signs of wear or aging. The décor felt modern yet warm, and the attention to upkeep was evident in every detail, from the furniture to the bathroom facilities. Returning to the room each day felt comforting and familiar, which is something not every hotel can achieve.
At check-in, there was a short wait for the room due to availability, but the experience was handled extremely well. A Guest Relation Specialist proactively approached me, kindly checked in on my situation, and thoughtfully added me on WeChat so that assistance would always be easily accessible. From that point onward, communication became seamless. Whether I had questions, requests, or needed help at any time during my stay, support was always just a message away, with quick and attentive responses that made me feel truly cared for.
I would especially like to thank Loyalty Manager Mr. Cao for arranging a room upgrade. The upgraded room offered more space and a better overall experience, which elevated my stay significantly. This gesture made me feel genuinely valued as a returning guest, rather than just another reservation.
Although there was construction nearby during my stay, the hotel’s sound insulation was excellent. Noise never became an issue, and my rest was completely undisturbed. Both nights were quiet and restful, and I slept extremely well—something I truly appreciated.
In the afternoon, the Guest Relations team kindly assisted in arranging the JW Christmas–themed afternoon tea. The presentation, quality, and festive atmosphere were outstanding. It was clear that great care had gone into the experience, and it added a wonderful sense of occasion to my stay. This was definitely a highlight and deserves high praise.
The hotel’s location is another major advantage. Traveling to the airport in the morning was incredibly convenient, saving both time and stress. At the same time, the hotel is not far from Xiangmi Lake Park, making it equally suitable for leisure walks and relaxation. Whether for business or leisure, the location truly feels ideal.
In the evening, based on a recommendation from the Guest Relations team, I visited the bar on the fourth floor—and I’m very glad I did. The atmosphere was beautiful, especially under the moonlight, creating a calm and romantic setting that made the night feel special. I highly recommend the Moscow Mule there—it was perfectly balanced, refreshing, and honestly one of the best I’ve had.
Another thoughtful touch was the arrangement of a late check-out by the Guest Relations team. This allowed me to rest a bit longer and enjoy the morning without feeling rushed, which made a big difference before departure.
Breakfast was also very impressive. The selection was extensive and well organized. Even though the restaurant was busy, everything ran smoothly and efficiently, with clear flow and attentive staff ensuring a pleasant dining experience. In addition, food deliveries were conveniently handled by service robots, which was both efficient and fun, adding a modern and thoughtful touch to the stay.
Overall, this hotel excels not only in facilities, but also in service quality and attention to detail. From check-in to check-out, every interaction reflected professionalism, warmth, and genuine hospitality. Whether for business travel or a relaxing getaway, this is a hotel I would confidently recommend. It is absolutely a place I look forward to returning to in the future.

The most memorable part of this stay was the service from Winston at the front desk! From the warm and professional check-in process to patiently answering all our questions and even proactively upgrading our room, he truly went above and beyond. He remembered our needs and always greeted us with a smile, making us feel completely at home. Because of Winston, this experience was perfect, and we'll definitely choose this place again next time!

The girl at Check in counter is super nice, arrange us a very nice room with higher level and good view, i’m willing to pay extra fee to upgrade the room, because the girl is so considerate, sweet and patient.
The transportation here is very convenient, u can drive to any tourist attractions within 25min. Also provide free shuttle bus service to Dubai Mall.

The service was excellent, the location was excellent, and the reception staff provided superior and professional service.

JW Marriott

Columbus

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