Name: JW Marriott Sanya Haitang Bay Resort &SPA
Address: Sanya, China
Rating: 9.3

China

Shanghai

Shenzhen

Sanya

Beijing

Xi'an

United Arab Emirates

Dubai

Located in the heart of Shanghai, the biggest advantage of this hotel is its convenient transportation. It's just a five-minute walk to the entrance of People's Square Metro Station, where multiple metro lines converge. There are also many restaurants of various price points nearby, making it truly a top choice for tourists visiting Shanghai. The housekeeping staff were exceptionally friendly, always greeting us with smiles. Other aspects were pretty average. The room decor was a bit dated; the front desk staff were laughing loudly and shrilly, which came across as very unprofessional. The lobby was also filled with influencers and elderly women taking photos, which negatively impacted the guest experience and directly lowered the hotel's overall ambiance.

I was very satisfied with my stay this time. The hotel's location is excellent, with plenty of dining, entertainment, and shopping options nearby. The room was spacious and bright, with impeccable cleanliness. The bedding was just right in terms of softness and firmness, ensuring a good night's sleep. The guest relations and front desk staff were friendly and responsive to requests, especially Dannie, who was very enthusiastic. Overall, everything was great, and I'll definitely prioritize this hotel for my next visit.

The bread and desserts at both the buffet dinner and breakfast were delicious! A true delight for bread lovers! The hotel staff were also very professional and attentive. (A small anecdote: after leaving the kids' play area, my little one had a tantrum and cried loudly, and a staff member even came over to check if he had gotten hurt inside). We had a fantastic time swimming with the baby, especially since there's a small pool with warmer water, perfect for children. It was a perfect and very enjoyable staycation!

I specifically chose to stay at the JW Marriott Hotel Shenzhen, and my overall experience exceeded my expectations. I must specially commend Xana, the Guest Relations Executive! Her professionalism and warm service left a deep impression. Before checking in, she thoughtfully reminded me of travel注意事项. The check-in process was efficient and quick, with no tedious waiting, and her service was gentle and meticulous. During my stay, Xana did her best to accommodate my last-minute personalized requests, actively following up and patiently coordinating throughout, always maintaining a warm and friendly attitude. Unlike templated services, Xana is observant and genuinely attentive. She proactively checks on guests' experiences and promptly asks about their comfort. The hotel environment is high-end and elegant, the public areas are clean and tidy, and the guest rooms are well-designed, clean, and free of unpleasant odors. The toiletries are of high quality. It was a very rejuvenating stay, and I am grateful for Xana's dedicated efforts. Her sincere service truly embodies Marriott's high-end service standards. It deserves a five-star recommendation!

Overall, I was very satisfied with this stay. I've always trusted this hotel brand. The location is excellent, right across from the Children's Palace and library, and next to a Ferris wheel and park, making it very convenient for families with children.

During my stay, I brought up two areas for improvement: construction noise outside the entrance and the cleanliness of the children's play area in the restaurant. Reiko, Johnsan, and Howard all listened carefully to my feedback, followed up promptly, and were sincere in their attitude, actively collecting suggestions to improve their service. Although the hotel primarily caters to business travelers and isn't specifically themed for families, they are still willing to put effort into refining their children's facilities, and I look forward to future improvements.

The service team is professional and attentive, and you can tell the hotel values every guest's experience. I will definitely stay here again in the future, highly recommended!

I absolutely love the resort vibe of JW Marriott Hotel Sanya Dadonghai Bay! It's designed with a Chinese tropical garden theme, and every corner is a perfect photo op. The room is spacious, and the balcony offers a breathtaking sea view. The in-room hot spring tub is incredibly soothing.

The infinity pool, the garden hot spring tubs, and the private beach just a short walk away are all fantastic – quiet and uncrowded. After a fun day, soaking in the hot springs and enjoying the sea breeze makes for a perfect, relaxing island getaway. I highly recommend it!

I also want to give a special shout-out to our butler, Coco. She helped us with our room type and was incredibly responsive and attentive to all our service requests. Truly thoughtful and deserves a perfect five-star rating.

Facilities: Dated. The room facilities are old; it doesn't have a smart toilet, and the shower fixtures are also out of date. However, the bedding is comfortable to sleep on. The TV is not positioned directly opposite the bed for comfortable viewing while sitting up—you can definitely tell it's an older hotel design.

Cleanliness: As soon as you open the door, there is a damp smell, and it was the same after changing rooms. It's probably unavoidable being by the sea. There is a dehumidifier, but the noise is very loud; even with earplugs and on the lowest fan setting, it's still very noticeable. Moreover, in the middle of the night, the dehumidifier's water tank filled up, which intensified the humidity and musty odor. I woke up choking around 5 AM.

Environment: The architectural style is very distinctive—that's the exact reason I booked this place. The complimentary travel photoshoot turned out great here, too.

Service: Excellent. Apart from the dated rooms and the damp, musty smell, everything else was great. After waking up choking, staff came promptly to deal with the dehumidifier. Later, I contacted the butler, Harry, to explain the situation. Both Harry and the duty manager handled it very promptly, and they even gave us a complimentary souvenir and arranged a private car. Butler Harry's communication and service throughout the stay were fantastic. The breakfast was also rich in variety, and the breakfast staff provided prompt and attentive service. The housekeeping and bell staff were great as well.

Summary: The hotel views are unique, the service is good, and the breakfast is great. The only downsides are the outdated rooms and facilities, which really drag the experience down. The room facilities are inferior to those of a 300-RMB-per-night chain hotel built in the last couple of years. It's a huge weak point that detracts from the otherwise great service and scenery.

Spanish-style travel photoshoot: The shooting was quick yet turned out well. We ended up buying a few extra photos, and the posing guidance was quite good.

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