Name: The Fairmont Heritage Place Ghirardelli Square
Address: San Francisco, United States
Rating: 9.3

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I stayed for 12 nights over Chinese New Year. It's a great central location, within walking distance to many attractions, and there are luxury shops right downstairs, which was very convenient. The room was spacious and well soundproofed, making for a very comfortable stay. I felt it was comparable to the Peninsula Hotel in Hong Kong, but with much better value for money than hotels there.

Very nice hotel. Staff were very nice. The rooms are clean and spacious. Location was good in the city. Charges on the mini bar to store your own items was a bit of a surprise. Maybe watch out for that. But there is notices to suggest which I skimmed over.

We asked the concierge to make restaurant reservations and some questions about rental cars. We did not get any feedback after 4 days( the date we left). Concierge is useless.

We stayed at Fairmont The Palm for part of our honeymoon, and it was such an amazing and relaxing experience. From the moment we arrived, the service was warm, attentive, and genuinely caring. The team made us feel so special, and we were surprised with a romantic setup in our room — a beautiful touch that made our stay even more memorable.

The rooms are a little outdated in comparison to other hotels in the Accor group. Otherwise, great hotel and lovely buffets!! ✈️☀️🌴🇦🇪

Check in was smooth and was attended by Rash. She was courteous and helpful in getting the room. Was given a room on a higher floor facing partial Dubai frame. The soap etc is very poor quality and bed sheets not white, something not expected of such hotel.

Bikash at concierge was rude and I feel need training on customer relations. Gave him the card and instead of handing back, he just placed on the table. Valet parking was also slow and disorganised. Imagine waiting 30 mins just for them to pick up the car. I don't see this in Sofitel Downtown or the JW Marriot. 

Location is ok but there are definitely other better hotels around the area. Other facilities such as steam room and pool area are quite old.

The hotel where the conference was held, but there was a bug between the agent and the hotel. One room could not be checked in. After a long communication, the front desk service attitude was not very good, and the back-end phone could not be reached. Fortunately, it was well negotiated with Ctrip.
The room is relatively small and the settings are relatively old. After all, it is a century-old hotel. The laundry is all from Le Labo, but it is not bad.
The breakfast restaurant is not a buffet, and the introduction is incorrect. The ordering and serving are very slow, maybe it is a sense of relaxation.
The location of the hotel is good, but it is very close to the tram route, and the Inception camera is one or two blocks away.

Hotel location is very good, nearby dining and travel are more convenient, there is a kitchen and washing machine is very suitable for family travel, health and service can also be, in the nearby business trip will choose the hotel every time

Fairmont

Columbus

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