Name: The Fairmont Heritage Place Ghirardelli Square
Address: San Francisco, United States
Rating: 9.3

Canada

Vancouver

United Arab Emirates

Dubai

United States

San Francisco

Saudi Arabia

Riyadh

Morocco

Sale

Mexico

Solidaridad

The hotel is very centrally located. Numerous shops from well-known luxury brands, as well as restaurants and a good shopping center, are in the immediate vicinity. We had a Fairmont Gold room with extra concierge service and access to the lounge. The staff was very friendly, wonderful, and the room was fine, albeit a bit worn and noisy from the street and hallway. The doors to the other rooms slam shut, meaning you're often rudely awakened at night and in the morning. The included food and drinks offered in the lounge were of high quality. However, 15 minutes before breakfast was due to end, they announced that the buffet was about to close, which I found very uncomfortable. Even though they made an overall effort to ensure our stay was pleasant, the price for the room seems a bit too high. Some of the guests in the lounge were also very particular and stared at us every day ;-)...Side eye.

The location is fantastic, right next to the subway, making it incredibly convenient to get around. The executive lounge is also quite nice, with plenty of drinks and food, so you don't have to buy water outside. The staff are all very polite.

We asked the concierge to make restaurant reservations and some questions about rental cars. We did not get any feedback after 4 days( the date we left). Concierge is useless.

We found this hotel just to be average, it is definitely not a 5 star hotel, the service was at times poor, hotel was too busy and did not have enough staff.  The pools were small and the pool side service was poor, no free ice lollies to cool you down, and water was not provided automatically. Visiting the beach was a mission, as you could only go through one way, otherwise security stopped you and treated you like a criminal.  The shower flooded every time we used it, even after reporting the issue, nothing was done,  We have stayed ay better hotels in Dubai far cheaper that give you the service that you would expect from a 5 start hotel, we would not stay here again. At Fairmont the little things were not there, and it spoilt our 4 day stay.

Check in was smooth and was attended by Rash. She was courteous and helpful in getting the room. Was given a room on a higher floor facing partial Dubai frame. The soap etc is very poor quality and bed sheets not white, something not expected of such hotel.

Bikash at concierge was rude and I feel need training on customer relations. Gave him the card and instead of handing back, he just placed on the table. Valet parking was also slow and disorganised. Imagine waiting 30 mins just for them to pick up the car. I don't see this in Sofitel Downtown or the JW Marriot. 

Location is ok but there are definitely other better hotels around the area. Other facilities such as steam room and pool area are quite old.

The location is really excellent
You can see the Golden Gate Bridge from the hotel type
The room is clean and the lobby smells good
The service staff are friendly and polite😊😊

Hotel location is very good, nearby dining and travel are more convenient, there is a kitchen and washing machine is very suitable for family travel, health and service can also be, in the nearby business trip will choose the hotel every time

Fairmont

Columbus

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