Name: The Fairmont Heritage Place Ghirardelli Square
Address: San Francisco, United States
Rating: 9.3

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Was so excited to take my mom to this Hotel for her Birthday. Was disappointed with all my requests being ignored. I asked for no Alcohol in the room and they did finally help me but it was very confusing and not worth the stress. Be aware the bathrooms are EXTREMELY small, due to the history of the design of the original hotel. Front desk people are great and friendly, just wish I could have had my requests listened to.

Very nice hotel. Staff were very nice. The rooms are clean and spacious. Location was good in the city. Charges on the mini bar to store your own items was a bit of a surprise. Maybe watch out for that. But there is notices to suggest which I skimmed over.

We asked the concierge to make restaurant reservations and some questions about rental cars. We did not get any feedback after 4 days( the date we left). Concierge is useless.

We stayed at Fairmont The Palm for part of our honeymoon, and it was such an amazing and relaxing experience. From the moment we arrived, the service was warm, attentive, and genuinely caring. The team made us feel so special, and we were surprised with a romantic setup in our room — a beautiful touch that made our stay even more memorable.

The rooms are a little outdated in comparison to other hotels in the Accor group. Otherwise, great hotel and lovely buffets!! ✈️☀️🌴🇦🇪

Check in was smooth and was attended by Rash. She was courteous and helpful in getting the room. Was given a room on a higher floor facing partial Dubai frame. The soap etc is very poor quality and bed sheets not white, something not expected of such hotel.

Bikash at concierge was rude and I feel need training on customer relations. Gave him the card and instead of handing back, he just placed on the table. Valet parking was also slow and disorganised. Imagine waiting 30 mins just for them to pick up the car. I don't see this in Sofitel Downtown or the JW Marriot. 

Location is ok but there are definitely other better hotels around the area. Other facilities such as steam room and pool area are quite old.

From Roosevelt to Biden now, they all stayed at this hotel when they came to San Francisco. The hotel is very old and very large. The Christmas decorations on the first floor attract visitors.
The service in the hotel is very good and professional, and sometimes the Chinese language is also spoken. It is worthy of having served the president. However, the hotel facilities are average. Even a suite with an area of ​​over 100 square meters cannot escape the small bathroom of a few square meters. You need to stand in the bathtub to take a shower. The sink is very small. If you are not careful, your toothbrush and toothpaste will fall into the toilet.
The network is very good, that's okay.
Located at the highest point in San Francisco, the view is great, and the room looks directly at ** Island. Walking down the hillside, you will find Chinatown and Union Square 2 blocks away. You need to climb back up, which is a bit hard.

Hotel location is very good, nearby dining and travel are more convenient, there is a kitchen and washing machine is very suitable for family travel, health and service can also be, in the nearby business trip will choose the hotel every time

Fairmont

Columbus

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