"After a few settling in hicups, the stay at Sotogrande was very relaxing. The staff are flexible to changing situations, which is a measure of high customer service. Come stay , the pool, the buffet breakfast the gym and the cool temperature of this huge downstairs walk area makes for an escape away from the bustle of other holiday places that entice, yet too often fail to deliver."

"The room was beautiful, friendly helpful staff, nice pool and beautiful surroundings. Some areas for the hotel to consider if they market as 5 star…my partner and I were both sick after eating at the hotel on successive days…even after the final meal that we packed and took home…that’s not a coincidence and something for the hotel to examine in detail. Also, there is no wardrobe in the room we stayed in, on two occasions room service forget items for our meals and one day didn’t clean our room which I had to follow up with. It’s a great place, but the reasons above are why it doesn’t quite cut 5 stars…"

"Good excellence"

"I like the place. So relaxing and nice ambiance. I will sure to come back again soon."

"We loved our stay at Altamare. The place is so nice and perfect for a weekend get away. The beach is very clean and I cant get enough of sitting by the porch. Food is also authentic Filipino food. Will definitely be back. Thank you so much."

"Philippine La Cheveri Resort and Spa: A Warning to Avoid This Rip-off! My Fellow Countrymen, Don't Fall into This Trap! Philippine La Cheveri Resort and Spa: A Warning to Avoid This Rip-off! My Fellow Countrymen, Don't Fall into This Trap! Based on my personal experience, this hotel, which claims to be the 'number one in the local area,' maliciously overcharged me throughout my stay. I'm writing this down to prevent more Chinese compatriots from being exploited! I. Booking and Check-in Details I booked a family villa suite at this hotel through Trip.com. The order clearly stated two adults and two children (ages 10 and 14), checking in on April 1st and checking out on April 3rd, with a basic room rate of 45,000 P for two nights. Upon arrival, I brought an additional three children (ages 9, 13, and 14), totaling two adults and five children. The hotel never asked for any identification for registration; they only repeatedly asked about the number of guests. After I truthfully informed them of two adults and five children, the Hong Kong female owner, who was behind the scenes, came out to discuss. Initially, she was very polite, and we reached an agreement: an additional 8,000 P would be charged for two nights, and an 0.8-meter bed would be added on the second floor. I immediately paid this amount via Gcash. After reaching this consensus, we checked into the room. II. The Hotel's Full Process of Turning Hostile and Overcharging 1. The first day of our stay was uneventful, but the next day, things suddenly changed. Everything was normal on the first day. However, on April 2nd, after we returned from a boat trip recommended by the hotel (6,000 P per boat, voluntary expense), we found that the air conditioning on both floors of our room was not working. We reported it to the front desk, but the staff only gave us a perfunctory response, saying they would arrange for inspection, and no one ever fixed the issue. 2. Arbitrarily demanding exorbitant room fees, the owner refused to show up. At 4 PM that day, I was woken up by the heat and went to the front desk again to discuss the air conditioning problem. However, the staff suddenly presented a bill and demanded that I pay an additional 27,000 P for the room. I immediately stated that I had already negotiated the extra charges with the female owner upon check-in and there were no outstanding balances, but the staff vehemently denied that the owner had made such a promise. I repeatedly asked to confront the Hong Kong female owner in person. The front desk staff went in and out of the office three times to inform her, but the owner consistently hid behind the scenes and refused to show up. Throughout, she let the front desk staff negotiate, completely overturning all verbal agreements made on the 1st upon check-in, and indirectly charging additional per-person fees. 3. Maliciously charging cleaning fees and threatening tourists. The front desk also forcibly demanded a 1,000 P cleaning fee, citing reasons like 'eating self-brought food in the room and leaving a smell, and trash placed next to the trash can.' However, all the trash in the room was packed and discarded by me, and it was only placed next to the trash can because it was full. To avoid further trouble, I reluctantly paid this unreasonable fee. During this time, the front desk staff even threatened: if we didn't pay, they would call the police and blacklist us from the hotel. Their attitude was extremely aggressive, completely devoid of politeness, and entirely a form of moral blackmailing for payment. 4. Detaining guests during check-out to force payment, still forcibly charged after calling the police. On the morning of April 3rd, during check-out, the hotel still prevented us from leaving, insisting on the 27,000 P payment. I again demanded that the owner come out to confront the issue, but she still hid and refused to appear. Left with no choice, I agreed to call the police. After the police and village committee mediated, we were still forcibly charged an additional 8,000 P before being allowed to leave the hotel. III. The Hotel's Core Rip-off Tactics – Compatriots, Be Extremely Vigilant! 5. No ID registration upon check-in, setting a trap in advance. Legitimate hotels require real-name registration with passport IDs. This hotel never asked for them, precisely to allow them to verbally change rules and engage in disputes later, leaving no written evidence. 6. Politeness first, then aggressive price gouging. They are gentle and friendly during check-in, first stabilizing tourists with seemingly reasonable extra charges. Once tourists check in, they immediately go back on their word, arbitrarily demanding exorbitant room fees, trapping you step by step. 7. The owner avoids confrontation, and staff shift blame and threaten. When problems arise, they always send the front desk staff to deal with it, while the person in charge hides behind the scenes to shirk responsibility, threatening tourists with calling the police and blacklisting to coerce them into paying unreasonable fees. 8. Extremely poor service, disregarding tourist requests. The air conditioning in the room was not repaired, and reasonable requests from tourists were ignored. They were only focused on collecting fees, offering no service whatsoever. What was supposed to be a happy trip with my children turned into such a disheartening experience of malicious overcharging and moral blackmail. This hotel's so-called 'No. 1' ranking is completely undeserved! A serious warning to all Chinese compatriots planning to visit: absolutely avoid La Cheveri Resort and Spa, and don't fall into their rip-off trap! For overseas accommodation, always choose legitimate chain hotels that require real-name registration and have platform guarantees. For all extra expenses, be sure to keep written receipts, take photos as evidence, and protect your own rights!"

"Simple but comfortable place to stay. We only stayed 1 night but it was a restful stay indeed. Food is simple tho"

"Well attentive staff. Complete amenities. Relaxing stay. Perfect for a quick getaway."

"It is nice being there , staffs are friendly, it worths with the price . If you just want a simple relaxation, that could be good choice ."