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9.4/10
Amazing
ZZhangjianzoutianyaoThe hotel is located in the Carcassonne Castle, next to the church, with a beautiful environment. It is a historic castle hotel. The navigation position of our Mercedes-Benz business car was a little off, so we parked in the riverside parking lot and walked to the hotel. The hotel then used a small car to pull the luggage to the hotel. The swimming pool is not open in winter, and you can hike in the castle in the morning. The hotel garden is very exquisite. Breakfast ends at 10:15, which is a bit too early for a resort hotel. Dinner requires reservations. We didn't make reservations in advance and had to eat outside. The hotel recommended a restaurant next door, a 5-minute walk away. The dishes were amazing and we had two meals in a row. We stayed in a family suite with a large bed and an 80 cm single bed. We stayed in 4 people, and the hotel added a single bed for us free of charge. The toiletries are all Clarins, the shower water is very large, the room is well heated, and the stay is very comfortable, which is very suitable for family vacations. The hotel staff is very enthusiastic, and the castle black chocolate presented is also delicious.
OOlgaI really enjoy to stay in this hotel, located in the historical part of the city just below the castle (10 min walk to the gates). The room was very clean and comfortable, with a coffee machine- which was a very nice surprise 😃. The hosts are very friendly, giving recommendations on the restaurants and cafes nearby, always welcoming and ready to help. The breakfast is good! Breakfast location is so nice and cozy that I enjoyed just to sit there)) There is a bell tower nearby, so every hour you hear this time-bell, but it tolls only during the day and +100 points to the atmosphere
Definitely recommend!
Cchristophe jean alexandregood points : superb hotel quiet and clean, 200m from the beach, beside the pedestrian street with all restaurants and coffee. the swimming pool is small but enough to refresh. Bad points : check-in 16h00 to 20h00. check out 8am to 11am... you get 19h max but you still pay for 24h.... opening of swimming pool in the morning when you need to check out. and really too few parking places..... in season, you need to turn in the area untill you are lucky enough to find one. yes, i know, you can do nothing about it, but that's a fact.
YYumi Queen 852quite new and have style, i didn't expect that, reception friendly and helpful.
room small but have most what i want
location good
Will stay here again
SShuangmafengThe front desk staff was very nice. When I arrived at the hotel that day, I found that I had left my wallet in the safe of the Arles hotel. I don't speak French, but I can communicate in English on the phone very smoothly. I asked the front desk to help me call the hotel in Arles. She not only helped me contact enthusiastically, but also gave me a lot of good ideas. Yes, my wallet and the cash inside were returned intact. Thank you very much🙏
GGuest UserBreakfast was good and I really liked it. When I told them I needed a taxi, they kindly made a reservation right away, and I was able to use a coffee pot in the lobby, which was useful.
GGuest UserWe did not receive advice that the the hotel cannot be accessed by car, so Satnav is not helpful. It was almost 9pm when we left the airport 11minutes away by car, but we did not arrive until 90 minutes, within the traffic-free old city. Phone calls to the hotel (separate phones, several occasions) connected us to a Tesla Charging number(we had a VW hire car|) or an Agent Immobilier. By asking local people on the street and in a restaurant, we eventually arrived at a secure hotel carpark with electronic code access, a young man appeared as he was locking up for the night. He told us we were lucky to find him there. We parked and were transported by him via a circuitous and improbable route through the fortifications. Why were we not given directions to this car park and why was this system not explained to us? Diabolical!
GGuest UserFijn hotel, lobby is minder aantrekkelijk voor 4 sterren hotel maar het uitzicht vanaf balkon voorkant/ontbijtzaal/restaurant/rooftopterras maakt alles goed, kamers zijn fijn en ontbijt is heerlijk en uitgebreid, er was zelfs tortilla en gebakken groenten
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