Omni Austin Hotel Downtown

Good location but room slightly dated

Wonderful service and we loved the tortilla soup at the bar. Pool is cozy with a great view.

The staff was super friendly and very helpful when it came to recommending places to see and restaurants to try

My first introduction to the hotel was 0 parking anywhere and the only option was 59 dollar overnight valet, after being on flights for hours we gave up and just did the valet.(tip for future travelers who have a rental car- park 2 miles away in a neighborhood and uber back and forth from the hotel. 5 dollars a ride 10 a day VS 60 a night!) A little more salt in the wound, to pay it literally MAKES you tip online otherwise it won't process your payment. Once getting inside we get in line and the woman (don't remember her name) just stares at me from behind the counter, doesn't say a single word to me so I have to initiate the conversation and say I'm checking in, she immediately asks for a card on file for incidentals without telling us how much the charge will be. She's extremely dismissive and rude during this whole process to the point my boyfriend felt the need to take over the convo. The sound from the streets were so loud it felt like I was having a personal concert in my hotel room. In my opinion, a hotel that charges this much for a night should have sound proofing. The maid service was great! You will have to play musical elevators as only 2 of them go beyond the 14th floor if you're staying above that level. Says there's an ice machine but I searched every corner of our floor and there wasn't one, who knows. Overall, would not come back here. Not terrible, definitely not good. Check out also tried to add on an extra night of valet, which was taken off thankfully.🙃

The property was lovely! I highly recommend dining in the hotel. Michelle was an amazing server! She had great recommendations and we thoroughly enjoyed our meal. I had the most restful sleep. The gym was clean and had great equipment. I was able to reserve dual monitors to work remotely during the day and the location was fantastic for vacation plans during the evening. I would highly recommend the Omni in Austin. I look forward to my next stay in the future.

I ordered dinner the night I arrived and the food was horrible. The bed was very uncomfortable and the pillow was flattened and overused. Bathroom had strains of other people’s hair. Transport access is the best thing about the location of the hotel. For the amount of money spent I expected better from a 4 star hotel.