Horrible customer service, no reply for a day.
Asked only to change dates of my stay nothing else.
I've changed travel tickets twice list 30 dollars on it Because they weren't answering I've booked another place for 2 days, claimed free cancelation three times it was rejected by Trip.com and still no answer from Noli so I canceled another stay lost on cancelation 70 Dollars and came to see what the property and people are working there. They have a camera everywhere but noone came to help me to check in even after messaging to Trip.com customer service, was able to reach them only by call after almost one hour of trying to check in. And the code they asking while checking in is different from your booking so think twice before choosing this place. -10
Horrible customer service.
The service was excellent! 👍 The hotel is located at the entrance of the old street, and even in winter, it wasn't crowded downstairs! The bar staff were very welcoming and attentive!
Cleanliness: Very clean
Environment: Located near the old street
The only downside was that check-out was a bit early, after 3 PM, but there were sofas in the lobby where you could wait. ⌛️
This building is subdivided and rented out to different hotel managements, and they share the sauna area. So, the sauna isn't free; its availability depends on whether your specific room package includes it. Also, the room was a bit small – not great, but not terrible either.
Очень хорошее расположение отеля, недалеко от центрального вокзала… старый город - очень близко. Номер аккуратный, все есть необходимое. Была не большая проблема с заселением, но наверное больше по моей неопытности 🙂 при заселении высылают код доступа к номеру ( в день заселения)
В целом все понравилось, если приедем еще, с удовольствием остановимся здесь снова !
Bardzo czysty i przytulny apartament w samym centrum Gdańska dosłownie tuż za Fontanną Neptuna blisko do Długiego Targu, całkiem niedaleko spacerkiem do Głównego Dworca PKP jak i do stacji Gdańsk Śródmieście. Pokój czysty, sypialnia i bardzo wygodne łóżko. Sofa trochę skrzypi ale jest naprawdę wygodnie. W łazience czysto i pralka. W pełni wyposażona kuchnia, zmywarka, mikrofalówka, naczynia, sztućce i woda oraz kawa. Naprawdę warto. Polecam
The location is great, wellness and spa are included in the price. Parking was free for us at the hotel. Check-in could have been a bit friendlier, you had the feeling that they weren't looking forward to guests. In the spa, you should make sure that there are no children in the sauna area, as the entrance door also says 16+, just like you go into a steam sauna without clothes. Price/performance ratio is unbeatable, of course. Check-out, on the other hand, was very friendly.
The Hotel Grano in the old town of Danzig is presented as solid and reliable 4-Sterne-Haus – exactly what you expect from a hotel in this category. The location could be hardly better: in the heart of the charming old town, attractions, restaurants and shopping facilities are conveniently accessible by foot.
The hotel's equipment meets all the common standards: The rooms are modern, clean and well equipped with everything you need for a pleasant stay – comfortable beds, air conditioning, WiFi, a functional bathroom and a small desk. The interior is tasteful without acting excessively luxurious. Specially highlighted is the friendly and helpful staff. From the reception to the breakfast service we were always treated in advance and professionally. The check-in was smoothly, and smaller concerns were also resolved quickly and without complications.
A plus point is the hotel's own pool, which offers a pleasant relaxation after a day of visits. There is also a small wellness area, which is more appropriate than particularly impressive.
Super super good location, direct in the most important street of old town, 1 min by foot to the Neptune’s fountain, other sightseeing places we can also go to there by foot. Very clean and super big room. Very friendly stuff.
Just one thing, there is no swimming pool, no sauna. Spa includes only massage.
The location of the hotel on the busy road and next to the building market is not the happiest place to rest, but it does not mean that there are no advantages. Especially in terms of access to the hotel. A few hundred meters from the hotel is located a railway station which makes it very easy to get to Sopot, Gdynia or Gdańska. There is no need to move your own transport and spend money on parking. The hotel itself is a very nice place. Clean and well-served. A delicious and diverse breakfast menu. SPA zone, swimming pools and sauces provide full relaxation during unfavourable atmosphere and evening after daily landscape tours.
Very Good
24 reviews
8.9/10
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per night
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9.0/10
Great
GGuest UserThis building is subdivided and rented out to different hotel managements, and they share the sauna area. So, the sauna isn't free; its availability depends on whether your specific room package includes it. Also, the room was a bit small – not great, but not terrible either.
GGuest UserSuper super good location, direct in the most important street of old town, 1 min by foot to the Neptune’s fountain, other sightseeing places we can also go to there by foot. Very clean and super big room. Very friendly stuff.
Just one thing, there is no swimming pool, no sauna. Spa includes only massage.
GGuest UserThe location is right next to Amber Street. The scenery outside the room we stayed in was very good, and the facilities were very clean. I lived in several hotels in Europe. There was this one that provided drinking water and hot water.
MMichelleWe checked at the hotel about 9 am, but there may be no one checked in the night before, so the counter brother let us enter the room early (can not be asked, please do not unreasonable request) and sent a magnet for the appearance of the hotel at check-in. The milk sugar on the towel is super delicious.
The hotel is located next to St. Mary's Church, outside is Amber Street, there are quite a lot of accessories to choose to buy back as a gift, the price is not expensive and beautiful. 5-10 minutes walk is the square area, there are many restaurants and bars to choose from, not far from the river. Rossmann (similar to drugstore + supermarket) is available for a 3-minute walk to buy a variety of necessities.
It is a 20-minute walk from Gdask Gowny Railway Station. It takes about 10-15PLN by taxi. If you want to call Uber or Bolt from the hotel to go to other places, you must go to the periphery to set pickup point . .
The overall personal accommodation experience is very good, but the hotel may not be suitable for the elderly without elevator.
ZZHIMINFamily holiday trip, staying at this hotel in Gdansk, this is a city center location, just on Amber Street, right outside, it is not far from all attractions, there is bottled water, no phone in the room, no kettle and coffee Machine, as you can freely enjoy tea or coffee with your room card in the lobby. The room is also good. Our room is an interior view room, the lobby lights are bright, the room has blackout curtains, and the breakfast is also good for me. Although not as good as a domestic four-star hotel, it was quite good during our trip. If there is a chance to go to Poland, this place is pretty good
GGuest UserNot the first time staying here, cozy room, and friendly receptionists. just opposite the Central Railway Station. very practical to go anywhere.
LLachyn OjarovaHorrible customer service, no reply for a day.
Asked only to change dates of my stay nothing else.
I've changed travel tickets twice list 30 dollars on it Because they weren't answering I've booked another place for 2 days, claimed free cancelation three times it was rejected by Trip.com and still no answer from Noli so I canceled another stay lost on cancelation 70 Dollars and came to see what the property and people are working there. They have a camera everywhere but noone came to help me to check in even after messaging to Trip.com customer service, was able to reach them only by call after almost one hour of trying to check in. And the code they asking while checking in is different from your booking so think twice before choosing this place. -10
Horrible customer service.
MMartin Anthony MiszerakVery pleasant and comfortable hotel just off the Old Town of Gdansk. The rooms are spacious and very clean. An excellent breakfast is served, but the other meals are less overwhelming. For example, the Ceasar Salad I ordered had actually little in common with what a ceasar ought be. The most irritating experience occurred in the swimming pool. The hotel disposes of a beautiful swinning pool which I love to use. However, wwhen I arrived the first day, the pool was was occupied by some acqua gym group and in effect not available to hotel guests. This is totally inacceptable. The hotel guests must be given priority in the use of the pool!
SSJC.CatherineOverall stay is good
Very close to old town
The only setback is pillow is small and soft.
If I be back will stay there again
Near main train station
Outside view of the room is very beatuiful
Walking distant to main train station.
Nearby has a shopping mall
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