Here’s an example review for Valo Hotel:
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I recently stayed at Valo Hotel and was thoroughly impressed with the experience. The hotel strikes a perfect balance between modern design and cozy comfort. The rooms were impeccably clean, well-designed, and equipped with everything I needed for a relaxing stay. I particularly loved the smart layout, which maximized the space without compromising comfort.
The staff were friendly, attentive, and always ready to assist with any queries or special requests. The location was also a big plus—conveniently situated close to key attractions, public transport, and great dining options.
One standout feature was the wellness area. The sauna and fitness facilities were top-notch, offering the perfect way to unwind after a long day. The breakfast buffet was equally impressive, with a wide variety of fresh and delicious options catering to different tastes and dietary preferences.
Overall, Valo Hotel provided an excellent stay that exceeded my expectations. Whether you're traveling for business or leisure, I highly recommend it for its quality service, comfortable ambiance, and great amenities. I’m already looking forward to my next visit!
The hotel's location is pretty good; you can actually walk to most of the main attractions. There's also a rooftop where you can see different sights. The hotel lobby is very distinctive, and it includes a buffet breakfast with a wide selection. Even if you have an early flight the next day and can't make breakfast, the front desk staff are very thoughtful and will arrange sandwiches and drinks for you. On the downside, the sauna's operating hours are from 5 PM to 9 PM, which often means we're not in the hotel and can't use it.
The room we were assigned does not have a window. So, no natural light nor air. It has a huge column in the middle (1 meter of diameter), reducing the free movement in it. Very uncomfortable. In addition, there was no television, but a beamer with a big screen (no instructions to use available). All in all, the bedroom was clean but far from the standards one expects in this type of 4-star hotels. We arrived very late at night for the check-in at the reception and we were not asked or informed about these room conditions. We did not request the change of room as it was so late and we were tired after a very long trip.
The breakfast was amazing! In the restaurant I was sad to see they only had one server in the restaurant she seemed to be working very hard but it took a long time to get our bill. I’d like to see them utilise the outdoor area more because it’s very nice. The front desk were very attentive
I’m so glad I chose this hotel in the last minute. The staff are very friendly, the room is clean, new and fresh; and the bed and pillows are very comfy. They have extensive range of breakfast, even gluten free and dairy free smoothies. Sauna is super nice and clean, and free! But what surprised me the most (very nice surprise) is they have the mini shower/bidet in the toilet 👍😀
This is a really 5 Stars Hotel in the heart of Helsinki.
The infrastructure, the amenities, the services are impeccable from check-in to check-out and everything in between. Doormen are courteous and friendly. The Housekeepers are friendly, meticulous and polite.
The Gym is one of the best in the hotel industry. It is so well equipped for all muscle groups you wish to work on.
When one of my friend’s room and some issues, it was immediately remedied and service recovery was swift and effective.
Our rooms were actually extended and drinks grated gratis to wow us. I must say Willem Hagedoorn (the Deputy Hotel Manager) was really generous!
All 5 of us were very impressed by the high quality customer service and first class hospitality standard of NH Collection - we were delighted!
I even got a Birthday surprise from the Guest Relations Manager. Cheers!
This is the best hotel I have ever stayed in, no doubt about it.
When checking in, the front desk patiently and carefully informed us one by one, and I checked in an hour in advance and it went smoothly.
There was a very fragrant tea for breakfast. I asked the waiter which one it was, and she spent more than ten minutes to help me find the tea.
The hotel in Finland is comfortable and relaxing.
The room was clean and tidy, nothing fancy but perfectly adequate, and housekeeping was very diligent every day! The breakfast spread was quite generous, mainly Western-style, with fewer Chinese options. Getting around was quite convenient; taxi drivers generally knew the location well. If you're sightseeing, you can pretty much cover everything on foot within a day.
It's quite convenient to take the tram from the station. If you're staying in Helsinki for a few days, you might consider getting a one-day or multi-day pass, as it's more cost-effective. A single ticket is valid for 80 minutes, allowing you to take various buses or trams within that period. The hotel is also next to a small bay with decent views.
The area around the hotel seemed to be more of a business district with many companies, rather than a tourist spot. It's a bit of a distance from the city center, but it's within walking distance to the subway, and only one stop away from Kamppi, the city's central hub. You can enjoy sea views right from your bed; the beautiful scenery from the window was the biggest highlight of our trip and the main reason we kept extending our stay.
The only downside was the housekeeping, which was quite disappointing. Even though we extended our stay, a thorough daily cleaning should still be expected, shouldn't it? There were coffee stains on the mugs, dirty spoons weren't replaced, and even urine stains on the toilet seat...
Despite these issues, the value for money was still quite high. Helsinki truly stands out as the Nordic capital offering the best value for hotels, and I believe this hotel's excellent value significantly boosted my overall impression of the city.
Great
124 reviews
9.1/10
Price from
MYR 349
per night
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9.3/10
Great
HheidiOverall, my recent stay with Bob W was disappointing.
I booked the 4-person penthouse room primarily for the use of the sauna on my last day of the trip.
Firstly, pin code provided was only valid for door access to the stairs, not door to the elevator side at night. This became a significant inconvenience, especially for a female traveler like myself who arrived at night after a tiring flight. Having to carry a 20kg luggage and a 10kg carry-on up five flights of stairs was both physically demanding and frustrating. Clear arrangements on how to access the elevator at night should have been considered for guest.
Secondly, check-in process was not clearly communicated, causing panic upon arrival. Unfortunately, I had to seek help from customer service on a third-party booking site and reach out via email to obtain a check-in link, which added unnecessary stress and confusion.
Furthermore, instruction for turning on the sauna were unclear, and I was unable to enjoy it until the next morning at 8am, just few hours before my checkout time. I had specifically chosen the penthouse room with the sauna for a relaxing and enjoyable experience. due to the lack of clear instructions, and had to seek assistance to figure out how to operate it properly, which ate into the limited time I had available to enjoy the amenity.
In conclusion, my stay with Bob W fell short of my expectations. The limited time to enjoy the amenities, issues during the check-in process and accessing the elevator, made for a less than satisfactory experience. I hope that Bob W seriously takes feedback into consideration and makes the necessary improvements to ensure a more enjoyable stay for travelers in the future. Thank you
FFeiyuDirectly opposite the hotel is a small, quiet park. The location is excellent, being very close to the city center, port, and subway, which makes getting around incredibly convenient. There's also a great coffee shop just a short walk downstairs. Overall, I really liked my stay. The only minor point is that there was no kettle in the room for boiling water, and I had to ask for one. I'd suggest the hotel consider proactively providing kettles, especially for Asian guests, and Chinese visitors in particular, as it's a common preference.
SSwissUnitRecommended for one night stay only particularly if you absolutely need to be near the airport. Room was quite basic. No USB port charging, room, slippers, bottled water, or any amenities at all. Restaurant was great, but I don’t think that’s part of the hotel
KKHAMINI CHANDRANHere’s an example review for Valo Hotel:
---
I recently stayed at Valo Hotel and was thoroughly impressed with the experience. The hotel strikes a perfect balance between modern design and cozy comfort. The rooms were impeccably clean, well-designed, and equipped with everything I needed for a relaxing stay. I particularly loved the smart layout, which maximized the space without compromising comfort.
The staff were friendly, attentive, and always ready to assist with any queries or special requests. The location was also a big plus—conveniently situated close to key attractions, public transport, and great dining options.
One standout feature was the wellness area. The sauna and fitness facilities were top-notch, offering the perfect way to unwind after a long day. The breakfast buffet was equally impressive, with a wide variety of fresh and delicious options catering to different tastes and dietary preferences.
Overall, Valo Hotel provided an excellent stay that exceeded my expectations. Whether you're traveling for business or leisure, I highly recommend it for its quality service, comfortable ambiance, and great amenities. I’m already looking forward to my next visit!
TTraveler DanI really enjoyed my stay here. The room was perfect for a solo traveler. It was like a small apartment for myself. Having a dishwasher and washing machine were nice comforts. The breakfast was good too from the cafe a 1 minute walk away.
DDennis 陈This is a really 5 Stars Hotel in the heart of Helsinki.
The infrastructure, the amenities, the services are impeccable from check-in to check-out and everything in between. Doormen are courteous and friendly. The Housekeepers are friendly, meticulous and polite.
The Gym is one of the best in the hotel industry. It is so well equipped for all muscle groups you wish to work on.
When one of my friend’s room and some issues, it was immediately remedied and service recovery was swift and effective.
Our rooms were actually extended and drinks grated gratis to wow us. I must say Willem Hagedoorn (the Deputy Hotel Manager) was really generous!
All 5 of us were very impressed by the high quality customer service and first class hospitality standard of NH Collection - we were delighted!
I even got a Birthday surprise from the Guest Relations Manager. Cheers!
GGuest UserThe breakfast was amazing! In the restaurant I was sad to see they only had one server in the restaurant she seemed to be working very hard but it took a long time to get our bill. I’d like to see them utilise the outdoor area more because it’s very nice. The front desk were very attentive
GGuest UserThoroughly enjoyed my stay. The hotel is centrally located (walking distance from Kampii, train station, etc.), the room was spacious and well equipped, the service was impeccable and the breakfast buffet extensive. I also enjoyed the dinner, which was included in the room rate. Overall, very good value for money (compared to other hotels). Highly recommend.
GGuest UserThe location is very near the train station, and one can walk behind the building block to reach the track for trains heading to the airport. There are a few steps but the staff are happy to help with my luggage. The sauna is small but a nice way to spend the night. Breakfast is also nice with a variation of food.
AAnonymous UserLittle bit far from the station, but still very easy to access. The front desk are very friendly and allow us to store our luggage before we can check in. Unexpectedly, the room offered to us was very big, we could open our two big luggages freely, very much appreciated! Such a nice accommodation and really recommend!
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