4-Star Hotels in Minas Gerais, Brazil

I was on business trip to Belo Horizonte and my customer recommended this Hotel Mercure Belo Horizonte Vila da Serra. The hotel room is nice and comfortable. The staff are all friendly. The breakfast is reasonably good. Would strongly recommend business travellers to consider this hotel if destination is not very far away from this hotel.

I want to give my praise for the care and attention I received during my stay, the hotel is wonderful, with a comfortable and well-structured environment, but what really made the difference was the care. Everyone I found was extremely kind, they made my experience even better. I was very happy with my stay and I will certainly come back!

房間乾淨衞生。窗外風景不錯。服務員態度很好！餐廳不錯！附近很安全！旁邊就有大商場！離支持中國信用卡的ATM不遠！

Better hotel than I have been a wonderful service. Reception Daniel makes the stay look like a dream. Gustavo and Mario at the hotel entrance. The hotel is wonderful, but the people who work in it are kind of a kindness that makes the difference.

Super recomendo, atendimento ótimo, limpeza dos quartos, o quarto bem dividido, cama boa, gentis, comida boa, organização nota 10!

Superior or Privilege Room, 16th floor. I recommend it. Clean hotel, beautiful room, quiet, no bad smell, very comfortable bedding. Friendly and responsive to resolve a water leak in the bathroom. Immaculate fitness center, pool, sauna. Netflix TV.... Varied and restocked breakfast buffet. For tea, there's a small kettle with a carafe to fill it. The Nespresso machine makes the hot water taste like coffee. And it makes a terrible noise when the neighbor uses it in the middle of the night. Check-in is slow, maybe it's due to their IT. If they haven't received the money due to banking transactions with the booking platforms, they ask you—even with presentation of the voucher—for a credit card deposit, which is canceled as soon as the amount is received. This doesn't happen at other hotels booked with shorter notice.

A good option if you don’t mind walking to the old town - good helpful staff and great breakfast buffet

The hotel breakfast is exceptionally plentiful, and the internal sightseeing elevator is very high-end. However, it's extremely busy, so allow plenty of time and be prepared to queue. Cleanliness needs improvement.

Great location, very good rooms, but unfortunately, terrible service. There were huge lines for both check-in and check-out, and the staff seemed completely clueless. A 2 PM check-in time is already quite inconvenient, and we still had the experience of joining the massive reception queue, only to be told, when it was finally our turn at 1:58 PM, that we couldn't check in yet because the official time was 2 PM, and we'd have to wait at the back of the line. In the end, we only managed to get into our room closer to 3 PM, which was extremely inconvenient for us as we were staying for a wedding at 4 PM. For check-out, the treatment was quite different, apart from the line still being enormous. We weren't given even a minute's grace period to check out. A truly disappointing experience for a luxury hotel; we will definitely be looking for a different hotel on our next visit to the city.

The reception attendant was not pleasant, I had made the wrong booking, and I told her I was going to contact you to resolve it. But she was not careful with my problem just checked in and gave me the key while I was on the phone with you. She was not empathic even a little! So much that the person there said: let's cancel your reservation and do it again to get it right. She did the checkin, she did the checkin, she did the checkin, she did the checkin, she did the checkin, she said she was talking to you! She did and she deployed me with a great deficit of education! I was very angry with the reservation I made wrong!