4-Star Hotels in Minas Gerais, Brazil

I was on business trip to Belo Horizonte and my customer recommended this Hotel Mercure Belo Horizonte Vila da Serra. The hotel room is nice and comfortable. The staff are all friendly. The breakfast is reasonably good. Would strongly recommend business travellers to consider this hotel if destination is not very far away from this hotel.

I want to give my praise for the care and attention I received during my stay, the hotel is wonderful, with a comfortable and well-structured environment, but what really made the difference was the care. Everyone I found was extremely kind, they made my experience even better. I was very happy with my stay and I will certainly come back!

The location is in savosi and the surrounding environment is very good. The elevator in the hotel room is also very fast, and the toiletries are L'Occitane. It is the breakfast in the restaurant downstairs that is a little less.

Better hotel than I have been a wonderful service. Reception Daniel makes the stay look like a dream. Gustavo and Mario at the hotel entrance. The hotel is wonderful, but the people who work in it are kind of a kindness that makes the difference.

Super recomendo, atendimento ótimo, limpeza dos quartos, o quarto bem dividido, cama boa, gentis, comida boa, organização nota 10!

This hotel is really nice, the food is also very good, I like this hotel very much, next time I come, I will still stay here

A good option if you don’t mind walking to the old town - good helpful staff and great breakfast buffet

The hotel breakfast is exceptionally plentiful, and the internal sightseeing elevator is very high-end. However, it's extremely busy, so allow plenty of time and be prepared to queue. Cleanliness needs improvement.

Great location, very good rooms, but unfortunately, terrible service. There were huge lines for both check-in and check-out, and the staff seemed completely clueless. A 2 PM check-in time is already quite inconvenient, and we still had the experience of joining the massive reception queue, only to be told, when it was finally our turn at 1:58 PM, that we couldn't check in yet because the official time was 2 PM, and we'd have to wait at the back of the line. In the end, we only managed to get into our room closer to 3 PM, which was extremely inconvenient for us as we were staying for a wedding at 4 PM. For check-out, the treatment was quite different, apart from the line still being enormous. We weren't given even a minute's grace period to check out. A truly disappointing experience for a luxury hotel; we will definitely be looking for a different hotel on our next visit to the city.

The reception attendant was not pleasant, I had made the wrong booking, and I told her I was going to contact you to resolve it. But she was not careful with my problem just checked in and gave me the key while I was on the phone with you. She was not empathic even a little! So much that the person there said: let's cancel your reservation and do it again to get it right. She did the checkin, she did the checkin, she did the checkin, she did the checkin, she did the checkin, she said she was talking to you! She did and she deployed me with a great deficit of education! I was very angry with the reservation I made wrong!