4-Star Hotels in Minas Gerais, Brazil

I was on business trip to Belo Horizonte and my customer recommended this Hotel Mercure Belo Horizonte Vila da Serra. The hotel room is nice and comfortable. The staff are all friendly. The breakfast is reasonably good. Would strongly recommend business travellers to consider this hotel if destination is not very far away from this hotel.

I want to give my praise for the care and attention I received during my stay, the hotel is wonderful, with a comfortable and well-structured environment, but what really made the difference was the care. Everyone I found was extremely kind, they made my experience even better. I was very happy with my stay and I will certainly come back!

The hotel's location is excellent, restaurants, shopping mall, ice cream shop, stationery store, pharmacies... everything you need is just a few steps from the hotel! The facilities are super comfortable and clean! We felt very welcomed by the service we received, very polite and attentive to us! WE LOVE IT!!!

Better hotel than I have been a wonderful service. Reception Daniel makes the stay look like a dream. Gustavo and Mario at the hotel entrance. The hotel is wonderful, but the people who work in it are kind of a kindness that makes the difference.

Very comfortable hotel, great service (especially from the manager Alex) and excellent location. The only negative point is that the Amadeus restaurant has not been open for dinner since June, offering only coffee, lunch and room service.

Superior or Privilege Room, 16th floor. I recommend it. Clean hotel, beautiful room, quiet, no bad smell, very comfortable bedding. Friendly and responsive to resolve a water leak in the bathroom. Immaculate fitness center, pool, sauna. Netflix TV.... Varied and restocked breakfast buffet. For tea, there's a small kettle with a carafe to fill it. The Nespresso machine makes the hot water taste like coffee. And it makes a terrible noise when the neighbor uses it in the middle of the night. Check-in is slow, maybe it's due to their IT. If they haven't received the money due to banking transactions with the booking platforms, they ask you—even with presentation of the voucher—for a credit card deposit, which is canceled as soon as the amount is received. This doesn't happen at other hotels booked with shorter notice.

A good option if you don’t mind walking to the old town - good helpful staff and great breakfast buffet

The hotel facilities are a bit old... the desks are a little small... the chairs aren't comfortable office chairs... they're a bit uncomfortable to sit in.

Very Clean, Good service and Convenient location. I would reccomend this hotel to everyone.

The reception attendant was not pleasant, I had made the wrong booking, and I told her I was going to contact you to resolve it. But she was not careful with my problem just checked in and gave me the key while I was on the phone with you. She was not empathic even a little! So much that the person there said: let's cancel your reservation and do it again to get it right. She did the checkin, she did the checkin, she did the checkin, she did the checkin, she did the checkin, she said she was talking to you! She did and she deployed me with a great deficit of education! I was very angry with the reservation I made wrong!