This is a newly opened hotel. The owners are from Switzerland and Sri Lanka. The hotel style is more Nordic and minimalist. It must be mentioned that the service staff is simply amazing, both professional and warm-hearted. And during the few days we were there, elephants wandered around the door every day.
The hotel environment is absolutely good, the facilities and services are also good, and there could be more dining options. Greci at the front desk is very good and she is very patient even though our English is not good. The transportation reservation department is unreliable. I booked transportation very early, but there was no proactive contact in advance, let alone Make preparations, wait until I get in touch and have to communicate the details multiple times via email and phone calls, it’s tiring! The driver's phone number provided was wrong, and what was even more outrageous was that the previous price was temporarily overturned, and the management was chaotic and self-destructive...