An amazing ski in ski out with thermal bath resort hotel. The ski facility was great. The thermal bath was the best. There are water slides, wave pool, lazy river, etc. A little improvement for the breakfast. Although the variety offered was plenty, I feel the breakfast quality at Mercure Krakow Miasto was better despite having less breakfast variety. Everything else was great and I am really satisfied. One tips: get your lunch or dinner at the restaurant outside the hotel's main building. You will see it when you exit the hotel toward the thermal bath direction from the outside. They have great pork knuckle at really affordable price (around 12 euro for a big pork knuckle). Combine it with their boiled potatoes at very affordable price (around 2 euro or something). In my opinion, they are a much better choice than the express food inside the thermal bath. If you like chinese style dumpling, make sure you choose the ”Meat Dumpling” at the outside restaurant (the one selling pork knuckle). It taste much better than the dumpling with some sort of ”cheese filling” offered by the restaurant in the pool area.
Literally one of the best hotels I have stayed in. Have us early check in and complementary drinks when we arrived after our flight. Breakfast was amazing. Cooked to order omelettes and the hotel is just gorgeous. Spa is also a really nice little touch to warm you up after the snow
Nice hotel on the outskirts of Krakow. 10 minutes walk to the train station, from where 7 minutes to the airport. The room had water, a kettle, tea and coffee. Nearby, across the road - McDonald's.
I don't know what the five-star standard is, but it feels like sleeping in a grandmother's house in a rural Polish country. The location is about 6 kilometers away from the Old Town, and the breakfast is delicious. It is definitely a different experience from the modern style you usually stay in, so it is recommended at least once.
The hotel is very central and very monumental, but the rooms (at least ours) are quite small, the bedrooms are somewhat uncomfortable and the kitchens are very fine.
Kolejny pobyt w tym wspaniałym hotelu.Wg mnie najlepszym w Zakopanym.Pokoj.Otoczenie.Wygodne łóżko.Cisza i spokój.Bylem wielokrotnie i obserwuję jednak powolny spadek jakości usług.Sniadania już nie z karty,tylko z bufetu plus Live Cooking,gdzie Pani nie chce zrobić jajecznicy.Majonez w dużym pojemniku,tak obsmażonych,że trzeba przebić się ;( do świeżego.Najwieksze rozczarowanie to lobby bar i beznadziejna obsługa,a raczej jej brak w pustym barze,przez barmana.Przez 25 minut nie dostaliśmy karty,gdy podeszłem do baru,wdał się w arogancka dyskusję z ironicznym uśmiechem.Tego nie spotkałem w tym hotelu nigdy!!! Był na każdym etapie wzorem obsługi.Bo to nie telefon w toalecie czy wagą tworzą 5* lecz perfekcja obsługi.I tu jej zabrakło.Z pewnością hotel odwiedzę jeszcze wielokrotnie,lecz czy skorzystam z pustego zazwyczaj wieczorami lobby baru??Dzieki Pani Grzegorzowi,z pewnością NIE.
We had a quiet and peaceful stay in Zakopane. It’s further away from the main streets but within walking distance. Staff very friendly and welcoming. The sauna is well maintained. The only defect is the water temperature of shower in our room: it wasn’t very steady. But in general it was a lovely stay!
The hotel is located outside the old town. It is very convenient to walk to the old town and has convenient transportation nearby. The room is not big and the hygiene is ideal. The hotel's breakfast is a buffet with a wide variety of food. The lobby staff are polite and easy to communicate with. You can leave your luggage in the hotel after check-out, which is great!
Very Good
122 reviews
8.9/10
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SSiraI absolutely loved my stay at Stradom House, Autograph Collection. From the moment you enter the lobby and bar, the stunning interior decor sets the tone, and the room itself was spacious, artfully designed, and luxurious yet comfortable, with elegant furniture and a beautiful bathroom—easily a 10/10. My room was located in a separate building accessed through an underground tunnel, which at first seemed quirky but turned out to be utterly charming, as the tunnel itself is beautifully decorated and enchanting to walk through. Breakfast was a highlight, with delicious hot dishes made to order from the à la carte menu complemented by an abundant buffet, all enjoyed in a gorgeous breakfast room overlooking a peaceful garden—a truly fantastic way to start the day. The location is another strong advantage, within an easy walk of the Market Square, Wawel Castle, and the lively Kazimierz district. Overall, this hotel delivers comfort, style, and unforgettable experiences—I highly recommend it.
GGuest UserNice hotel on the outskirts of Krakow. 10 minutes walk to the train station, from where 7 minutes to the airport. The room had water, a kettle, tea and coffee. Nearby, across the road - McDonald's.
AalbertltAn amazing ski in ski out with thermal bath resort hotel. The ski facility was great. The thermal bath was the best. There are water slides, wave pool, lazy river, etc. A little improvement for the breakfast. Although the variety offered was plenty, I feel the breakfast quality at Mercure Krakow Miasto was better despite having less breakfast variety. Everything else was great and I am really satisfied. One tips: get your lunch or dinner at the restaurant outside the hotel's main building. You will see it when you exit the hotel toward the thermal bath direction from the outside. They have great pork knuckle at really affordable price (around 12 euro for a big pork knuckle). Combine it with their boiled potatoes at very affordable price (around 2 euro or something). In my opinion, they are a much better choice than the express food inside the thermal bath. If you like chinese style dumpling, make sure you choose the ”Meat Dumpling” at the outside restaurant (the one selling pork knuckle). It taste much better than the dumpling with some sort of ”cheese filling” offered by the restaurant in the pool area.
GGuest UserThe hotel is in an excellent location, the service staff is friendly, the room is located on the side, there are two balconies in the room that you can walk to and from, the sunlight shines into the room and it is very comfortable. It is highly recommended to stay here when visiting Krakow.
AAdele17Absolutely stunning hotel and located in the heart of Krakow! Upon arrival I was offered coffee, a soy latte to be exact which surprised me. Any help I needed from reception, they were attentive with maximum effort. Eg, I was unaware that the 100ml restrictions had been uplifted via many airports in Europe, so therefore I could do more shopping before I left. Everything was super clean, very sweet daily notes left about the history and tales of Krakow, the bed was super comfortable! This hotel really made my holiday experience 100 times better, I actually wanted to stay longer. The design itself is fun and creative, only small thing is that it is very warm inside, had the leave the windows open, being as it was the beginning of March, I do wonder what it's like in the Summer. Extremely good value, but that's the beauty of zloty to GBP, will happily stay again.
DDavid CaubillaThe hotel is very central and very monumental, but the rooms (at least ours) are quite small, the bedrooms are somewhat uncomfortable and the kitchens are very fine.
SSophiadakingLiterally one of the best hotels I have stayed in. Have us early check in and complementary drinks when we arrived after our flight. Breakfast was amazing. Cooked to order omelettes and the hotel is just gorgeous. Spa is also a really nice little touch to warm you up after the snow
GGuest UserDuring our stay, the pool was unusable because the water was freezing. The breakfasts were delicious. Before check-in, we were required to make a prepayment for the minibar, which was not refunded.
AAnonymous UserWe had a quiet and peaceful stay in Zakopane. It’s further away from the main streets but within walking distance. Staff very friendly and welcoming. The sauna is well maintained. The only defect is the water temperature of shower in our room: it wasn’t very steady. But in general it was a lovely stay!