5 Stars Hotels in Auckland Region, New Zealand

This is a new hotel which had a fabulous deal, including breakfast and Valet parking. We could not fault anything in our experience. From dropping the car off to checking in to having a wonderful room. The ease of access to the rest of sky city. The breakfast the next morning was amazing. And most of all the service and friendliness of the staff was exceptional. If they offer the deal again, we would definitely stay there as Auckland is quite expensive. More so the parking. We felt like they cared about our experience.

Busy hotel and a base hotel for China aircrew. Room size is decent and bed is comfortable. Daily housekeeping seemed to be a little slow probably because of high occupancy. Nice restaurants within the hotel. It be good if they can vary the breakfast spread, spread is the same everyday during my stay. Filtered coffee offered at breakfast. If you want something else like flat white, extra charges apply and extra charge for milk.

We were booked in due to Air New Zealand flight delay resulting in a missed connection. So arrived slightly stressed and irate but the lady on reception, Edith? and consierge were friendly and helpful which helped us feel relaxed. Can't speak highly enough of the staff at the Pullman, from first step in toa kast step out...so friendly and attentive. The hotel is new and is stunning, great views from the restaraunt where the food itself was lovely. The room was lovely - maybe a sink in the toilet (or a wet wipe freshener on the wall) would have been better designing as you need to leave the loo to go in the shower room to wash your hands. That aside the room was perfect. Everywhere is so spacious and attention to detail (less the loo!) is of very high standard.

The room is relatively large, the facilities are relatively new, there is a shuttle bus to Queen Street on the hour, you can use Didi taxi, it is relatively fast, the hotel's breakfast buffet has a rich variety, the front desk service is a bit poor, I extended the room in the morning, I couldn't get into the elevator in the afternoon, and I had to queue up to renew the room card.

On March 13 to March 15, I stayed at the Intercontinental Auckland. My first night at that hotel was probably the worst of any hotel stay in my life. We arrived at 930AM from international flight from the US. The hotel did not have a room ready, which was understandable. There actually were rooms ready, but the front desk did not want to assign an upgrade. The bell hop held our bags and was to place our bags into the assigned room. We come back at 515PM, get the room keys. We go to the room and we cannot enter the room because the security flapper was closed. We go back to the front desk. The assistant manager goes up with us to the room. Of course, he cannot open the door. We are told to go to dinner, and the hotel would cover half of dinner. At 630PM, we are given another room, and told that dinner would all be comped. We wait in the new room for 4 more hours. Just after 1020PM, a bellhop brought us our bags. We waited 5 hours for our bags. We were tired after a 16-hour flight. We needed our meds and our CPAP machine. During this period there were numerous conversations of we’re doing the best we can. Hogwash! I spoke to the assistant manager at our room’s door at approximately 730PM. I told him he needed to drill the locks on the interconnecting doors. Because you see, our room was identical to the previous room. We only reserved one room. The assigned rooms had interconnecting doors. We suspect that the person who put our bags into the first room, exited from the other room after closing the shared doors. That person never checked our room’s security flapper. Comping our dinner, did nothing for the situation. The hotel should have put us in the nicest suite available. As that would have been the best service recovery! I know they were available, because I checked the IHG app. Instead, we get verbal apologies that never addressed our needs!!! Hello, we could have had a medical emergency, and this hotel plays with keys? There was no formal apology from the general manager, who never seemed to get involved. The comedy of errors and lack of empathy was astounding. At one point, I felt that the hotel was insinuating that somehow, we did this! Like really, how is that possible? The actual hotel is very nice. The room was very clean and the bed comfortable. The location cannot be beat if one is leaving on a cruise from Auckland. BUT, we would never stay at this hotel again! The actual operation of the hotel is very poor for a 5-star property. There is no good reason for what happened to us. I left after our 2 night stay, furious, aggravated and disappointed!!!

From the beautiful lobby, minimalist architecture, helpful and friendly staff, 5 star room - the quality and experience is second to none. Highly recommend this place if you are staying in Auckland. Its in the heart of Wynyard Quarter around great restaurants, the ASB Theatre and vibrant vibes.

Easy late night check-in. Staff member gave us a SIM card so that we could connect locally immediately. Very comfortable room. Easy access to all Central Business District restaurants, galleries, buses etc. but away from the CBD noise.

We had a delicious lunch here to celebrate a birthday. It serves Asian fusion, and as the chef is Korean, I believe it has a lot of delicious Korean inspired dishes. We had the Grilled Prawns, Fried Chicken and Meat Balls. All served beautifully, the tastes a delicious explosion of flavors in the mouth, and so yummy, I could have kept on eating. The views are enormous!! So lovely - soaking up the sun, being served by a lovely friendly chatty waitress, and eating delicious food, with amazing views and eating yummy food with great company. We will be back.

Stayed at Stamford plaza for 10 days, in hotel isolation. Despite this being a daunting experience, the staff couldn’t have been more helpful and accommodating. Room was clean, lovely bathroom, staff always answered calls and were quick to provide help. Thank you so much, will definitely stay upon future visits to Auckland.

The location of the hotel is very good, just in the center of Auckland, it is very convenient to go everywhere. The Sky Tower and the Harbor Bridge can all be reached on foot. The overall hotel is a bit old, but it is well maintained. Especially worthy of praise is their breakfast, which is delicious.

This is a new hotel which had a fabulous deal, including breakfast and Valet parking. We could not fault anything in our experience. From dropping the car off to checking in to having a wonderful room. The ease of access to the rest of sky city. The breakfast the next morning was amazing. And most of all the service and friendliness of the staff was exceptional. If they offer the deal again, we would definitely stay there as Auckland is quite expensive. More so the parking. We felt like they cared about our experience.

Busy hotel and a base hotel for China aircrew. Room size is decent and bed is comfortable. Daily housekeeping seemed to be a little slow probably because of high occupancy. Nice restaurants within the hotel. It be good if they can vary the breakfast spread, spread is the same everyday during my stay. Filtered coffee offered at breakfast. If you want something else like flat white, extra charges apply and extra charge for milk.

We were booked in due to Air New Zealand flight delay resulting in a missed connection. So arrived slightly stressed and irate but the lady on reception, Edith? and consierge were friendly and helpful which helped us feel relaxed. Can't speak highly enough of the staff at the Pullman, from first step in toa kast step out...so friendly and attentive. The hotel is new and is stunning, great views from the restaraunt where the food itself was lovely. The room was lovely - maybe a sink in the toilet (or a wet wipe freshener on the wall) would have been better designing as you need to leave the loo to go in the shower room to wash your hands. That aside the room was perfect. Everywhere is so spacious and attention to detail (less the loo!) is of very high standard.

The room is relatively large, the facilities are relatively new, there is a shuttle bus to Queen Street on the hour, you can use Didi taxi, it is relatively fast, the hotel's breakfast buffet has a rich variety, the front desk service is a bit poor, I extended the room in the morning, I couldn't get into the elevator in the afternoon, and I had to queue up to renew the room card.

From the beautiful lobby, minimalist architecture, helpful and friendly staff, 5 star room - the quality and experience is second to none. Highly recommend this place if you are staying in Auckland. Its in the heart of Wynyard Quarter around great restaurants, the ASB Theatre and vibrant vibes.

On March 13 to March 15, I stayed at the Intercontinental Auckland. My first night at that hotel was probably the worst of any hotel stay in my life. We arrived at 930AM from international flight from the US. The hotel did not have a room ready, which was understandable. There actually were rooms ready, but the front desk did not want to assign an upgrade. The bell hop held our bags and was to place our bags into the assigned room. We come back at 515PM, get the room keys. We go to the room and we cannot enter the room because the security flapper was closed. We go back to the front desk. The assistant manager goes up with us to the room. Of course, he cannot open the door. We are told to go to dinner, and the hotel would cover half of dinner. At 630PM, we are given another room, and told that dinner would all be comped. We wait in the new room for 4 more hours. Just after 1020PM, a bellhop brought us our bags. We waited 5 hours for our bags. We were tired after a 16-hour flight. We needed our meds and our CPAP machine. During this period there were numerous conversations of we’re doing the best we can. Hogwash! I spoke to the assistant manager at our room’s door at approximately 730PM. I told him he needed to drill the locks on the interconnecting doors. Because you see, our room was identical to the previous room. We only reserved one room. The assigned rooms had interconnecting doors. We suspect that the person who put our bags into the first room, exited from the other room after closing the shared doors. That person never checked our room’s security flapper. Comping our dinner, did nothing for the situation. The hotel should have put us in the nicest suite available. As that would have been the best service recovery! I know they were available, because I checked the IHG app. Instead, we get verbal apologies that never addressed our needs!!! Hello, we could have had a medical emergency, and this hotel plays with keys? There was no formal apology from the general manager, who never seemed to get involved. The comedy of errors and lack of empathy was astounding. At one point, I felt that the hotel was insinuating that somehow, we did this! Like really, how is that possible? The actual hotel is very nice. The room was very clean and the bed comfortable. The location cannot be beat if one is leaving on a cruise from Auckland. BUT, we would never stay at this hotel again! The actual operation of the hotel is very poor for a 5-star property. There is no good reason for what happened to us. I left after our 2 night stay, furious, aggravated and disappointed!!!

Easy late night check-in. Staff member gave us a SIM card so that we could connect locally immediately. Very comfortable room. Easy access to all Central Business District restaurants, galleries, buses etc. but away from the CBD noise.

We had a delicious lunch here to celebrate a birthday. It serves Asian fusion, and as the chef is Korean, I believe it has a lot of delicious Korean inspired dishes. We had the Grilled Prawns, Fried Chicken and Meat Balls. All served beautifully, the tastes a delicious explosion of flavors in the mouth, and so yummy, I could have kept on eating. The views are enormous!! So lovely - soaking up the sun, being served by a lovely friendly chatty waitress, and eating delicious food, with amazing views and eating yummy food with great company. We will be back.

Stayed at Stamford plaza for 10 days, in hotel isolation. Despite this being a daunting experience, the staff couldn’t have been more helpful and accommodating. Room was clean, lovely bathroom, staff always answered calls and were quick to provide help. Thank you so much, will definitely stay upon future visits to Auckland.

The location of the hotel is very good, just in the center of Auckland, it is very convenient to go everywhere. The Sky Tower and the Harbor Bridge can all be reached on foot. The overall hotel is a bit old, but it is well maintained. Especially worthy of praise is their breakfast, which is delicious.

Wow. This place is a next level of comfort and location. Fantastic views from the balcony of our apartment. Lots of space for 4 adults, beautiful room with everything we needed. Had a mix of in house breakfast and some home eats with some of the wonderful produce we found around the island. First class service. And maybe the best pool in the world. Such a stunning spot.

This hotel is located by the beach, facing the sea with a beautiful environment! The hotel service is very attentive and considerate, the hotel owner is very delicate in making breakfast by himself! It's really worth experiencing!