5 Stars Hotels in Tunis, Tunisia

Posto molto tranquillo e sicuro con tutti i servizi vicino alla spiaggia, un po’ isolato però ben servito di taxi

It was a good experience, good food specially ( puttanesca and Burger) Clean room and fast service .

First of all, just arrived in the room housekeeper seems to knock on the wrong door, and then found a strange hair on the bathroom towel. The bathrobe was all threaded. The cocktail made by the pool was not good, far worse than Radisson blu. The technology needed to be improved on the equipment head. The restaurant on the roof was too dark and the menu could not be seen clearly. The restaurant by the pool is good, the food is very good, w is the leading girl who seems to have no idea what she is doing, led us to a table that is not cleaned up, but there are actually many tables empty. Again, the hotel logo is not very clear, and many guests are constantly looking for their own room. Breakfast is OK. Overall, if measured by the standards of the four seasons, this may be the most embarrassing Four Seasons Hotel I have ever stayed in. By the way, the garden can be taken care of more carefully.

I like this place .Especially, omaima is so fantastic,so good service, so professional for massage.i will go back again.it is an unforgettable experience, make me feel tunisia is so good. i will stay here longer.

I stayed here for one night in August and got a nice welcome from Ismail at the front desk. I negotiated an upgrade with his boss on the phone who allowed it as I have Genius status on Booking. I visited a standard room which was quite nice and spacious (34m2) then went to my 2 room suite with 2 bedrooms, a living room, a big bathroom with a jacuzzi bath and huge kitchen plus an unfurnished terrace. There were two single beds in one bedroom and a double bed in the other one, both with TV screens on the wall. There were comfortable couches and a large screen TV in the living room. There was a washing machine in the kitchen which could be useful for long stays but there were practically no utensils or dishes. I had a look at the swimming pool which wasn't suitable for swimming lengths as it wasn't very big and the shallow end was roped off for children. I had completely forgotten that breakfast was included in the price so later on I ordered some strawberry juice (no oranges in Tunisia in the summer!), a cheese omelette and a plate of fruit from room service which arrived quickly. I went to take a shower in the fancy jacuzzi bathtub. There were no shower caps in the bathroom and housekeeping didn't have any either but the worst thing was that there was no hot water. A friendly lady came over to say goodbye to me as I left which was nice but I wouldn't stay here again unless I was sure they had hot water.

The rooms are large, beautiful, ok in a little hilllot style, beautiful bathrooms. The girl with the reception is very nice, I don't understand these criticisms. Most of all about the price. Of course we are not in George V in Paris, but we pay 15 times less!

I would like to say if you ever see my other reviews on trip adviser, I am brutely honest with an emphasis on the brutal so when I give a place a good review, it earned it. I went to Tunis on business, I booked a stay at The Residence as it was close to where I needed to be, and it had good ratings. I can say we were blown away by how nice it was, the staff is amazing, the entire hotel and it’s big was spotlessly clean. The Residence is a short like 3 minute slow stroll from the beach and the grounds are extremely well kept. About the only thing I would change if I had the option would be to make a part of the bar and restaurant areas non-smoking, both are big enough that a part could be cordoned off. It’s nice to have breakfast outside and breathe the fresh air right up until someone at the next table lights up a cigarette.

COMME CHAQUE ANNEE J'AI RESERVE LE 10 AOUT PAR TELEPHONE UNE SUITE POUR LES 10 ET 11 SEPTEMBRE, PRIX ANNONCE ET CONFIRME 452 DINARS. LE 10 SEPTEMBRE BON ACCEUIL A LA RECPTION, JE ME FAIS CONFIRMER LE PRIX DE MON SEJOUR AVANT DE DONNER MA CARTE, 452 DINARS, OK JE REGLE. SUITE CORRECTE MAIS SURPRISE LE SOIR EN RENTRANT PAS DE TELEVISION. LE 11 A 8H JE SIGNALE LE PROBLEME A LA RECEPTION QUI M”ENVOIE IMMEDIATEMENT LA MAINTENACE QUI S'AFFAIRERA JUSQU'A 14H45 POUR TROUVER LA PANNE ; SAUF QUE LORSQUE J'AI ALLUME LA TELE POUR REGARDER LES INFOS? NOUVELLE PANNE QUE J'AI IMMEDIATEMENT SIGNALE TOUT EN DEMANDANT DE NE PLUS INTERVENIR CAR JE VOULAIS ENFIN PROFITER DE MA SUITE. LE 12 AU MATIN JE RENDS MA CLE ET ME FAIS INTERPELLER PAR 1 RECEPTIONNISTE QUI ME DIT QUE JE N'AI PAYE QU'UNE NUIT : JE LUI DIS DE REVOIR SA COPIE ET ME RENDS AU PARKING POUR RECUPERER MA VOITURE : SURPRISE UNE ESCOUADE D'EMPLOYES ME BARRE LE PASSAGE POUR M'EMPECHER DE SORTIR ET ME RECLAME A NOUVEAU DE REPAYER 452 TUN. FURIEUX J'APPELLE L'HOTEL ET DEMANDE A PARLER AU DIRECTEUR (PAS DISPONIBLE) ET ON M'ENVOIE LA RESPONSABLE DE LA RECEPTION AUSSI OBTUE QUE SES COLLABORATEURS. LE FAIT QUE JE LUI PROUVE QUE J'AI REGLE LE PRIX INDIQUE A LA RESERVATION A MON ARRIVEE ET QUE JUSQU'AU CONTRAIRE ON NE PASSE PAS A LA CAISSE TOUS LES JOURS PENDANT LE SEJOUR, QUE J'AI ETE IMPORTUNE PAR LES ANOMALIES DE LA SUITE (REPONSE VOUS N'AVIEZ QU'A DEMANDER A CHANGER DE SUITE) HOTEL 5* ?????? J'AI ETE OBLIGE DE RETOURNER A LA RECEPTION POUR PAYER UNE 2e FOIS AUTREMENT J'ALLAIS LOUPER MON BATEAU. C'EST SUR JE NE REMETTRAIS JAMAIS LES PIEDS DANS CET HOTEL.

Arrived at 11:30PM. Gate security asked if we were here to visit the beach or the hotel. Right there should have been a warning sign. However politely answered, parked the car and walked to the reception. There was a conference and a lot of people had just arrived, it was utter chaos and a considerable amount of smoking which is always off putting in the reception area. However, there was a superb security guard in the lobby who told us to sit down while he managed to jump the queue for us and get us checked in quicker. He was the ONLY good thing about this hotel. We were shown to our room which was on a floor level that reminded me of a dungeon, it was dark, very dirty and not very pleasant at all. I noted some food on the floor as we were walking along and it came as no surprise that the food was still there when I checked out. WiFi is patchy at best. Breakfast is just about OK, again, the waft of smoking from outside the room is not great but certainly adds to the flavour of your eggs :-( My key card failed meaning going back to reception to ask for a new one. The lady who attended to me looked like she had been awake for 6 days, no apology, no explanation, just took the card and handed a new one. On check out I explained all of this to the male colleague who prepared my invoice. He gave a half hearted apology but I got the feeling that this had not been the first time he had heard these issues. My wife travels to this area A LOT, in the last month she has stayed a total of 12 nights in the area and has also booked rooms for International travellers totalling at least another 10. Her work plans mean I think she will be needing rooms for at least 75 days this year. Sadly not one of them will ever be here again. The only good thing is the sevurity guard in the lobby. If it wasn;t for him I would have refused to pay.

Thanks to Ahmed for such recommendation, and provided care. We fail in love with such customer service care by all team members specially guest relation manager Wissal! She went beyond the expectations and exceeded it specially when we shared our food feed back. The fact that people care about your feed back and go the extra mile to fix its something we dont see often in tunisia. Keep it up and soon you will be number one in town !

I like this place .Especially, omaima is so fantastic,so good service, so professional for massage.i will go back again.it is an unforgettable experience, make me feel tunisia is so good. i will stay here longer.

COMME CHAQUE ANNEE J'AI RESERVE LE 10 AOUT PAR TELEPHONE UNE SUITE POUR LES 10 ET 11 SEPTEMBRE, PRIX ANNONCE ET CONFIRME 452 DINARS. LE 10 SEPTEMBRE BON ACCEUIL A LA RECPTION, JE ME FAIS CONFIRMER LE PRIX DE MON SEJOUR AVANT DE DONNER MA CARTE, 452 DINARS, OK JE REGLE. SUITE CORRECTE MAIS SURPRISE LE SOIR EN RENTRANT PAS DE TELEVISION. LE 11 A 8H JE SIGNALE LE PROBLEME A LA RECEPTION QUI M”ENVOIE IMMEDIATEMENT LA MAINTENACE QUI S'AFFAIRERA JUSQU'A 14H45 POUR TROUVER LA PANNE ; SAUF QUE LORSQUE J'AI ALLUME LA TELE POUR REGARDER LES INFOS? NOUVELLE PANNE QUE J'AI IMMEDIATEMENT SIGNALE TOUT EN DEMANDANT DE NE PLUS INTERVENIR CAR JE VOULAIS ENFIN PROFITER DE MA SUITE. LE 12 AU MATIN JE RENDS MA CLE ET ME FAIS INTERPELLER PAR 1 RECEPTIONNISTE QUI ME DIT QUE JE N'AI PAYE QU'UNE NUIT : JE LUI DIS DE REVOIR SA COPIE ET ME RENDS AU PARKING POUR RECUPERER MA VOITURE : SURPRISE UNE ESCOUADE D'EMPLOYES ME BARRE LE PASSAGE POUR M'EMPECHER DE SORTIR ET ME RECLAME A NOUVEAU DE REPAYER 452 TUN. FURIEUX J'APPELLE L'HOTEL ET DEMANDE A PARLER AU DIRECTEUR (PAS DISPONIBLE) ET ON M'ENVOIE LA RESPONSABLE DE LA RECEPTION AUSSI OBTUE QUE SES COLLABORATEURS. LE FAIT QUE JE LUI PROUVE QUE J'AI REGLE LE PRIX INDIQUE A LA RESERVATION A MON ARRIVEE ET QUE JUSQU'AU CONTRAIRE ON NE PASSE PAS A LA CAISSE TOUS LES JOURS PENDANT LE SEJOUR, QUE J'AI ETE IMPORTUNE PAR LES ANOMALIES DE LA SUITE (REPONSE VOUS N'AVIEZ QU'A DEMANDER A CHANGER DE SUITE) HOTEL 5* ?????? J'AI ETE OBLIGE DE RETOURNER A LA RECEPTION POUR PAYER UNE 2e FOIS AUTREMENT J'ALLAIS LOUPER MON BATEAU. C'EST SUR JE NE REMETTRAIS JAMAIS LES PIEDS DANS CET HOTEL.

The rooms are large, beautiful, ok in a little hilllot style, beautiful bathrooms. The girl with the reception is very nice, I don't understand these criticisms. Most of all about the price. Of course we are not in George V in Paris, but we pay 15 times less!

👌A 5-star hotel less than 10 minutes' drive from Tunis Airport. Before leaving Tunis, I had a meal here. My friends said that this was probably the best meal of the whole trip. In a nutshell~ 🌳The buffet has couscous, but spinach lasagna is my favorite, and there are several kinds of lamb. 🌸The cantaloupe here is so delicious that one person can finish two whole plates (we came at the end of April, not sure if it is in season) ☘️The hotel's facilities and design are also relatively new, good reviews

Thanks to Ahmed for such recommendation, and provided care. We fail in love with such customer service care by all team members specially guest relation manager Wissal! She went beyond the expectations and exceeded it specially when we shared our food feed back. The fact that people care about your feed back and go the extra mile to fix its something we dont see often in tunisia. Keep it up and soon you will be number one in town !

Upon my initial check-in at the hotel, I was met with a reception that I found to be disappointing and quite cold, which was uncharacteristic of the 4 or 5-star reputation the establishment is known for. The service staff at the front desk failed to deliver the warm welcome and professional service that one would typically anticipate from a hotel of such high standing. In spite of the initial letdown, the hotel quickly turned the situation around and demonstrated impeccable damage control and service recovery, following a letter of complaint I sent to the management expressing my dissatisfaction. I must particularly commend the hotel's Operations Manager and Room Supervisor, who provided highly accommodating and service-oriented attention. Their efforts transformed my initial reservations into a positive outlook towards the hotel. I am grateful for their exceptional service orientation and would recommend this hotel to others based on this stellar recovery.

Good good good good good good good good Good Good Good good good Good

This place is comfortable and gorgeous. Good value for those of us in US who expect luxury hotels to be costly. This place was spacious, well priced, gorgeous and courteous. The beds were comfortable. We had a suite with living room and 2 bathrooms. The rooftop restaurant has great food and wines. Location is at the edge of the medina. Easy access by car.

I booked a deluxe room, but the hotel decided to “upgrade” us to a huge 3-bedrooms apartment with a kitchen. And it was only two of us - me and my husband, so why would we need 3 bedrooms? When I thanked for the upgrade but asked to give us a normal room which I initially booked, they said that they didn’t have a room in that category anymore. It didn’t feel well to be honest. The breakfast was average. The cleanliness of room was bad, I saw a lot of hair in the bathroom and on the floors, disgusting. Location is ok, but depends on what you’re looking for. Otherwise the people are good and trying their best to deliver good service. But I honesty wouldn’t recommend the hotel.

We were there for our friends wedding, the room is spacious but there were smells in the bathroom as well as black spots in the shower from mold. The food was good.

Posto molto tranquillo e sicuro con tutti i servizi vicino alla spiaggia, un po’ isolato però ben servito di taxi

First of all, just arrived in the room housekeeper seems to knock on the wrong door, and then found a strange hair on the bathroom towel. The bathrobe was all threaded. The cocktail made by the pool was not good, far worse than Radisson blu. The technology needed to be improved on the equipment head. The restaurant on the roof was too dark and the menu could not be seen clearly. The restaurant by the pool is good, the food is very good, w is the leading girl who seems to have no idea what she is doing, led us to a table that is not cleaned up, but there are actually many tables empty. Again, the hotel logo is not very clear, and many guests are constantly looking for their own room. Breakfast is OK. Overall, if measured by the standards of the four seasons, this may be the most embarrassing Four Seasons Hotel I have ever stayed in. By the way, the garden can be taken care of more carefully.

I would like to say if you ever see my other reviews on trip adviser, I am brutely honest with an emphasis on the brutal so when I give a place a good review, it earned it. I went to Tunis on business, I booked a stay at The Residence as it was close to where I needed to be, and it had good ratings. I can say we were blown away by how nice it was, the staff is amazing, the entire hotel and it’s big was spotlessly clean. The Residence is a short like 3 minute slow stroll from the beach and the grounds are extremely well kept. About the only thing I would change if I had the option would be to make a part of the bar and restaurant areas non-smoking, both are big enough that a part could be cordoned off. It’s nice to have breakfast outside and breathe the fresh air right up until someone at the next table lights up a cigarette.

All services arr excellent and partucularly Hana in houss keeping is fantastic. Thank’s Hana Also Hela is very kind and available. In the bar Samir will give you relax monents with him ability. Last think sgain to House keepeng Hana very very kind and always smiling 1211

I like this place .Especially, omaima is so fantastic,so good service, so professional for massage.i will go back again.it is an unforgettable experience, make me feel tunisia is so good. i will stay here longer.

COMME CHAQUE ANNEE J'AI RESERVE LE 10 AOUT PAR TELEPHONE UNE SUITE POUR LES 10 ET 11 SEPTEMBRE, PRIX ANNONCE ET CONFIRME 452 DINARS. LE 10 SEPTEMBRE BON ACCEUIL A LA RECPTION, JE ME FAIS CONFIRMER LE PRIX DE MON SEJOUR AVANT DE DONNER MA CARTE, 452 DINARS, OK JE REGLE. SUITE CORRECTE MAIS SURPRISE LE SOIR EN RENTRANT PAS DE TELEVISION. LE 11 A 8H JE SIGNALE LE PROBLEME A LA RECEPTION QUI M”ENVOIE IMMEDIATEMENT LA MAINTENACE QUI S'AFFAIRERA JUSQU'A 14H45 POUR TROUVER LA PANNE ; SAUF QUE LORSQUE J'AI ALLUME LA TELE POUR REGARDER LES INFOS? NOUVELLE PANNE QUE J'AI IMMEDIATEMENT SIGNALE TOUT EN DEMANDANT DE NE PLUS INTERVENIR CAR JE VOULAIS ENFIN PROFITER DE MA SUITE. LE 12 AU MATIN JE RENDS MA CLE ET ME FAIS INTERPELLER PAR 1 RECEPTIONNISTE QUI ME DIT QUE JE N'AI PAYE QU'UNE NUIT : JE LUI DIS DE REVOIR SA COPIE ET ME RENDS AU PARKING POUR RECUPERER MA VOITURE : SURPRISE UNE ESCOUADE D'EMPLOYES ME BARRE LE PASSAGE POUR M'EMPECHER DE SORTIR ET ME RECLAME A NOUVEAU DE REPAYER 452 TUN. FURIEUX J'APPELLE L'HOTEL ET DEMANDE A PARLER AU DIRECTEUR (PAS DISPONIBLE) ET ON M'ENVOIE LA RESPONSABLE DE LA RECEPTION AUSSI OBTUE QUE SES COLLABORATEURS. LE FAIT QUE JE LUI PROUVE QUE J'AI REGLE LE PRIX INDIQUE A LA RESERVATION A MON ARRIVEE ET QUE JUSQU'AU CONTRAIRE ON NE PASSE PAS A LA CAISSE TOUS LES JOURS PENDANT LE SEJOUR, QUE J'AI ETE IMPORTUNE PAR LES ANOMALIES DE LA SUITE (REPONSE VOUS N'AVIEZ QU'A DEMANDER A CHANGER DE SUITE) HOTEL 5* ?????? J'AI ETE OBLIGE DE RETOURNER A LA RECEPTION POUR PAYER UNE 2e FOIS AUTREMENT J'ALLAIS LOUPER MON BATEAU. C'EST SUR JE NE REMETTRAIS JAMAIS LES PIEDS DANS CET HOTEL.

The rooms are large, beautiful, ok in a little hilllot style, beautiful bathrooms. The girl with the reception is very nice, I don't understand these criticisms. Most of all about the price. Of course we are not in George V in Paris, but we pay 15 times less!